Roto-Rooter Plumbing & Drain Services

If you are looking for great service, then Roto Rooter is the company to call. The plumbing in our house backed up on Sunday. Called Roto Rooter based on their website stating that there was no extra charge for evening and weekend service calls.
Pro’s:
1. Great customer service. The phone representative was very friendly and courteous and gave us a four hour window for the plumber to arrive. Within 30 minutes we received a call to let us know the plumber was on his way.
2. Plumber was very professional and courteous as well. Gave us a quote and got right to work. Got the job done and our plumbing is back in working order. Was told we have a six month warranty on the work — they will come back if you have any problems during that time period.
3. Received a follow up phone call regarding the service we received.
Things to note:
1. Roto Rooter does not allow their plumbers to go on the roof to snake out your system. (Understandable for liability reasons, but wish we would have known this ahead of time).
Instead the plumber had to remove one of our toilets and snake out the system that way. If you remove and replace the toilet yourself it saves you $ 80.00.
2. No quotes given over the phone. It is reasonable to say that the plumber doesn’t know what he is dealing with until he gets to your house, but some kind of «guestimate» would be nice so you know what to expect. We paid $ 440.00 to have our system cleaned out.
Bottom line: Great customer service, but if cost is an issue you may want to shop around.

I received a call from them the same day I left a review and they seemed genuinely concerned over my situation. 3 stars is for exceptional customer service. I still ended up finding another local plumber, he charged me $ 100 for replace the heating elements in the water heater. To earn a 5 star I would suggest a more reasonable diagnostic price.

Eddy came and fixed our toilet for the second time. He is the best. Great attitude, very professional, respectful, and fast. I don’t want anyone else come to do in plumbing in our house. He is the best and I will tell my friends that whenever you need a plumber, just tell them to send Eddy.
Simon

Roto Rooter lied to me I called 930 1030 1130 and 1230 they answered at 1230 said they called another number to reach me at 1030 didn’t get an answer so pushed us off to between 8 and 10am tomorrow said they didn’t have my number in their system yet at 930 1030 and 1130 recognized my number. They been to this address 4 times in the last year. Twice when it rain I put up tent for them and kept them hydrated and offered food. Tonight they right out lied to me as if I didn’t exist. First time they let me down and by having lied to me was worse.

The worst service ever. Never on time. Unprofessional and lazy workers. Never call them again. Call someone else a real plumber

I had a drain snaked and a ($ 40) shower valve replaced for $ 554. The technician damaged my wall on the way out. Over charged every step of the way. I should have researched ahead of time. Competitor price for snaking the drain $ 100 and valve replacement with parts and labor $ 100 for $ 200 combined. Nothing like paying 2 ½ times of what everyone else charges. Same review left at the better business bureau.

Ross the GM followed up with me to assure that I was charged fairly.

Wow…20min and speaking to four different people to find out how much to replace a standard 4″ bathroom vanity faucet… are you sitting down? $ 179.00 1^st hour and $ 90.00 each additional hour. They think would take two hours… oh that’s not including the part… really? I informed them I just fired the other plumber for charging $ 380.00 for repair of moen $ 495.00 for a replacement. Oh I was quite clear I manage 100 + properties… they are doing so well with their overcharging that they don’t need my business.

Claudius did a great job in fixing our sewer clog and resetting our toilet. He was proactive in trying to do everything possible to fix our clog. Our home had no electricity yet, but we were able to bum some power from our neighbor. He finished the job at around 9:30pm. Definitely great service. i would use them again.

Initially I was considering filing a formal complaint with the main office. My first appointment ¹⁰⁄₇ the technician was over an hour late to the assigned 2 hour window, however his friendliness and quick work quickly alleviated my frustrations. However a day later the issue returned and a second appointment was scheduled ¹⁰⁄₁₀. However, due to delays the appointment was canceled by roto-​rooter. The following day ¹⁰⁄₁₁ I spoke with the dispatcher only to hear that the technicians were delayed again. Only to my surprise the technician arrived about 30 minutes after my call and was even more friendly and knowledgable than the first. He spent 2 hours thoroughly snaking and video exploring our drain line. He provided me with excellent insight and education for the future. He fixed the original problem and then some. Michael C. Was one of the best service technicians I’ve had the chance to work with. His attention to detail and level of customer service can only be described as pristine.

Service over the phone was polite and informative! Our plumber Larry was very knowledgable. He knew exactly what was going on and how to fix it! We are extremely happy with Roto-​Rooter and the service we received!

We had a garbage disposal/​sink clog occur around 11 pm at night. We called and the agent told us it would be about 2 hrs, we received a call around 12:30 am letting us know the technician was held up and wouldn’t be there until around 3 am, at 4 am we hadn’t heard anything so we called. They apologized, we set an appointment for the next morning and they gave us a 10% discount on laborious for the inconvenience.
The tech who arrived was friendly and fixed our clog. It Aldo turned out our disposal was leaking (which I had informed him of the leak before) so he replaced that on the spot. The service was good, but expensive. If you have the time and patience to shop around, I would recommend doing so. But tor the «right now» fix, we have had good experiences with roto-​rooter.
We are located in Orlando, fl.

I received a phone call this morning from the manager about my bad experience and after a conversation on the phone, we came to an agreement and the wrong was righted. Roto Rooter is here to satisfy their customers and will do what is needed to make that happen. I will definitely give them another chance when/​if I need a plumber’s services in the future.

Lately I have abstained from writing one star reviews. I have had a few experiences with various companies that have merited them, but in the best interest of Karma I have not done so.
Until I noticed something last night that made it important for me to make sure you know what you are getting into with Roto-​Rooter. Now, I know that it is an umbrella that hires independent contractors, but this experience was bad on all accounts including the call center which is the company itself.
Let me start… Monday June 17, after my husband took his morning shower for work, I was doing laundry and he came in to ask if I had noticed the water flooding out of the 2^nd bathroom. I had not and realized that the bathroom and dining room were 1″ of sewage. After spending over 2 hours cleaning this up, I ran to ACE in hopes that it was just a clog (wishful thinking). I spent the morning trying to fix this and had called a plumber, got his direct VM and who was not calling back.
At 2PM I finally called this company and was told someone would be out by or before 4:30. My daughter and I had been going to the 7Eleven down the street to the bathroom since ours were out of service. So the time frame worked for me, I finally would get someone out and fix this problem.
By 5:00 no one had arrived, and no one had called (I had been told I would get a phone call ½ hour before arrival). I called RR and was on hold for over ten minutes (I know because my cell phone has a counter) and had to listen to the god awful song and RR commercial the whole time. Someone told me they would check, that they were independent contractors, etc. Finally I was told that by 6:30 he would be there because of a backup. Fine. I understand these things can be complicated.
6:30, no call, no plumber, a frustrated child who was tired of having to go to 7Eleven. A frustrated me that couldn’t understand the lack of follow through. I call again. I get put on hold for another 10 minutes and finally am told that he would be there between 7:30 and 8PM!!! This is a full THREE hours after the original 4:30 time! I had at this point NO OTHER option and was quite angry because if I had been told this from the beginning I would have JUST GONE OUT for the afternoon. If someone had bothered to call me to inform me of the delays, it would have given me the opportunity to figure out something and would have been good follow through.
He arrived at 7:45. I was beaten down at this point, showed him the problem and then we spent the next hour trying to find the clean out or whatever you call it. I just moved into this house a week prior, there are overgrown plants everywhere, so finally we found something by the A/​C unit which is behind a wooden fence.
It wasn’t the right one. It was drizzling, we came in and let him finish. Finally he said he managed to get it done, proceeded to show us the tool full of roots and told us that he couldn’t give us any warranty b/​c it was roots and not just a blockage, and tried to set up a time for his buddy with a camera to come (for about $ 400) and show us that the pipes were completely damaged and needed to be replaced. Uh, no thank you, we will figure it out.
My hubby noticed outside that the pipes to the outdoor sink had been broken by him. The RR guy told us to get the parts and he would fix it for free. What? WTF? HE BROKE THEM. By now it is 10:45, we are exhausted, fine, we will get the parts w/​e. So I ask about helping prevent root growth (the guy at ACE had shown me a product that helps eliminate it from happening again $ 12.95). RR guy said he left me a jug of something already. I was thinking he was so kind until I saw the $ 50 something charge on the bill for it!
So yesterday we go into the A/​C unit and noticed something that blew our mind. To fix the problem he had cut open some pipes in that area there, AND LEFT THEM LIKE THAT. Does this compute? He severed my pipes and left them open to the elements! Then he charged us $ 400? Aside from ruining my outdoor sink? RR has no quality control over their «independent servicemen». This is beyond reprehensible.
Super late, no follow through, damaged our pipes and sink, overcharged for some liquid root killer.
Bad Business all around.

Great Job on day after Thanksgiving with kitchen sink clog! Bill the plumber was friendly and very competent.

WoW! Another great experience with this company. They are a bit pricey, but you get what you pay for. We had a slab leak the day before July 4^th. They sent someone out right away and he was able to verify that the leak was below the floor. Unfortunately, their leak detection expert that was on duty couldn’t come out until the next day. Ceaser came out on July Fourth, no extra charge, and went to work to make sure of exactly where the leak was. It took him an hour or so but when they pulled up the tile and jack hammered through the slab, BAM, the leak was right there! Nice thing was the detection and the repair were pretty much a flat rate so we knew the relative cost up front, no suprises. His repair and patching back up the concrete were meticulous and he made sure we saw the work at each stage along the way. Definitely call these guys if you have need of plumbing services.