ProSource of Orlando

Do not buy from here. I ordered very pricey 30 sf of backsplash expecting comparable quality. I had to pay in full in advance which must be their entire business plan because they can’t make money based on their poor customer service. After the material arrived about two weeks late I went to pick it up and inspected it. The first box had 6 damaged sheets with cracks and chips, 2 with water stains (rust and calcium) and two were okay. At this point I didn’t have enough quality material to do the job so I refused delivery and asked for my money back in full. They agreed and said my money would be refunded by Monday. After six weeks, dozens of unreturned calls, an unanswered BBB complaint, and a credit card dispute and a call to the owner, I have about 85% of my money back.

They do have a great selection of ALL types flooring, counter tops, cabinets and tiles for all surfaces (except ceiling perhaps??)
Sales force is very knowledgable, helpful and friendly. Good about allowing samples to go home too.
This is the place if you are willing to give up the single source responsibility for the installation and the added potential of worker’s lien that can result.
ProSource will only provide the materials, so you will need to find, hire and manage the installers. They have referrals, but we personally had struggles with the four suggestions provided and found a great guy through another venue.
You can «will call“pick up to save a few bucks if you have the means to haul the couple tons of tile you might be thinking about. Took me 4 loads (4– pallets @ 3K# each). I really should have taken the delivery option @ $ 225 — Oh, which is also sourced outside of ProSource.
We were mislead on a couple of things that caused us extra work and part of a weekend lost. The worse was the grout suggested and paid for was suppose to be a product with the sealer in the grout. («upgraded, no sealing required»). I hate to say this but «upgraded» product was not the case. ProSource did provide us some sealer product, for us to do, or hire out on our dime. The rub is that this added effort was for sealing a 1300 sq. ft. grout project. Sorry but that is good part of a «on your knees» weekend getting the installation completed, ans for that, I’m a bit less than delighted.