Pro-Tech Air Conditioning & Plumbing Service

I recently hired PRO-​TECH Air-​conditioning and Plumbing to install new air conditioners for my home. I would like you all to know that I held this review until FULL payment was made to PRO-​TECH for services rendered. Today (2÷25÷2016) I paid $ 19,710.00 (paid in full) to PRO-​TECH. I had TRANE XV20i (two of them) installed in my home. I need you to know that I choose them over other competitors in the area. I wanted the TRANE AC unit and not some of the other brands that are available.
As my 4 year son was diagnosed with cancer and is currently undergoing chemotherapy treatments, air filtration was an extreme priority to my family. The PRO-​TECH sales person came to my home and quoted me on the TRANE VX20i unit with the 5″ Pro Media Filter and a UV lights. I signed the contract with PRO-​TECH and we scheduled the install.
The installers arrived on-​time and began the first of the two units. For comfort of my family one unit was scheduled per day. The first problem, The Perfect Fit Electronic Air Filter (TRANE) was too big for my closet where the air handler is located. But that’s OK because PRO-​TECH had a solution, they would install 4″ aftermarket filters in a different location. This is not what I ordered nor was it not the problem of my family when the sales person came to my home and measured. I was told by PRO-​TECH (Hector) that it’s OK, don’t worry.
The install went great under my watchful eye on day one. The installers were wonderful and professional. On day two they installed the second unit. This install also went well and the job was finished in record time. I will admit, I was not available to witness the second install as I was dealing with my son.
The real problems began, one of the new thermostats that were supplied was not working. I called TRANE and NEXIA to resolve the problem. The manufactures of the device said it was broken. PRO-​TECH agreed to replace the thermostat and had ordered another one from TRANE. Hector and Mike arrived at my home to replace the thermostat. As we were troubleshooting the problem, Hector decided to try to pull a fast one and replace the upstairs (working unit) with the downstairs thermostat that was already deemed inoperative by TRANE and NEXIA. The only reason that I knew of the switch, when I questioned Mike, was because of the screen was different (older version). When I questioned Mike, he directed me to Hector as this was HIS marching orders. I did question Hector and he then reluctantly under my watchful eye replaced the upstairs unit with the new one that they had ordered from TRANE. Great all units working right? WRONG…
1 week later, during the Orlando cold snap, the upstairs unit was not heating my home and it was cold. I called PRO-​TECH immediately. They sent out a repair man that deemed that the thermostat was inoperative and replaced my digital one with a manual one to get us heat for the night. That didn’t work. It didn’t work because there was ZERO Freon in the system. The TRANE VX20i will tell you what’s wrong, and the tech just ignored the system, he knew better. There was a leak. But the lines were pressure tested right? I PAID for the lines to be re-​run. $ 300.00
PRO-​TECH sent out a repair man to determine what/​where was the leak. They pulled out the condenser coil from the air handler and it was so damaged that I took pictures and called PRO-​TECH again. PRO-​TECH sent out a supervisor (Mike Again) to view (I have pictures). The coil was so damaged that they have to use a striating comb to fix the coils. Bear in mind that this is a NEW unit. This didn’t fix, nor repair the leak.
PRO-​TECH came back to my house, again, this time my son was admitted in the hospital for chemotherapy, so I couldn’t be with him, to replace the lines. The line replacement went well as the same installers came to my home. This again remind you was MY problem, not theirs.
OK, now AC unites are working. But the features of the system are not. Is it PRO-​TECH, NO. Now its Brighthouse cable fault that the wireless features are not working. I discussed all of this with Hector (Supervisor). His recommendation was to replace my wireless internet router with a one that does not have security features that Brighthouse provides. I went to Wal-​Mart and purchased a router that would only be used for my AC units and disabled all of the firewall settings (additional $ 89.00 cost, again, my fault). Guess What? The units/​features now are working. 22 days after initial install.
OK, I have to pay the bill right? I called PRO-​TECH and discussed my bill. $ 20,000.00 was my original bill. They didn’t put the quoted filters in, Deduction– $ 145.00 (x2). Complete rip-​off as the filter unit that was installed can be purchased in Home Depot for $ 99.00. It’s a grate with a filter slot. But OK, screw me I want to be done right?. Nope. Now the 2 year «Comfort Club» membership that was quoted to me by PRO-​TECH is 1 year. and NO FILTERS ARE INCLUDED

I called Pro-​tech last Tuesday from a referral from a Neighbor that had an ac system replaced by them & was extremely pleased. I had 4 other quotes before them. We made the appointment the same day & Jason Hoag arrived on time. He did the inspection & gave me his quotes & explained the process. I liked what he had to say & we agreed on a price. Made the appt to have it installed 4 days later on Saturday which is today. The installers arrived a few minutes early, which is better than late. Took them all day to get the ac system installed. Which is what I was told originally. By the way it’s a Trane ac system. I am extremely pleased with the system so far. I would recommend them to anyone who needs any ac/​heating work done. I went off to work most of the day, but when I came back my neighbor was watching them. He was impressed with them also, telling me good things that they did that his ac company didn’t do when he had his system replaced last year, not the same neighbor who referred me to Pro-​tech. At the end of the job talked to very nice girl in the office to take care of the bill.
So I am very impressed.

ProTech was recommended by a friend who saw that we had lost our AC the day before July4th. I was thankful for any help, and the tech seemed inexperienced but courteous and was able to rig it to work for 2 days. We woke up on a Sunday to find that it was again not working and when we called we were told that if it was the same problem that there would be no charge. Well it was the same problem, and this time there was a very rude tech who ultimately could not fix the problem but told me to call an electrician but the company has decided to charge me anyway. I will not call this company again!!!

Pro-​Tech is your (IMO) run of the mill HVAC company. They did a service call for me last year (the show on wdbo sold me) and the tech talked me in to joining their comfort club. The comfort club gives you 2 maintenance calls per year. One for A/​C and the other for Heat in the winter.
Well I got my first in July for A/​C and my next one in June the following year and I had to email them to get it. (so much for the heat check up) The young lady was very courteous and made the appointment. She then proceeded to tell me that they had called in Dec. and left a message and again in MARCH and another message. WOW! Really! So, I guess it was MY fault.
The only thing is, If I hadn’t paid up front for the service, I’m sure she would have been more persistent… assuming as, sometimes happens, we don’t always get our messages. I will say, when the tech showed up for the appt. he did a good job and was very apologetic for the scheduling dept. Needless to say, since they don’t really care if my unit stays in tip top shape like they make me believe, I will no longer be a part of their «comfort club»
My stars are based on customer service.

I have used Pro-​Tech a few times in the past and everyone has always been very professional and knowledgeable. Recently there was an issue with a part that was installed by them about 16 months ago (making it four months out of warranty).
I wasn’t happy with the part longevity and felt like some sort of consideration should be given. I shared this with the folks back at the main location via email and a letter. There was a lag in communication time, possibly because of the holidays.
But once my inquiry got to the right person my issue was fully resolved in a very fair and equitable manner. The true test of a business is how they respond when something does not go right — which Pro-​Tech has passed with flying colors.
I will continue to use Pro-​Tech.

Please note — I only received a quote from this company. I did not have them perform any kind of service on my HVAC unit.
My husband and I were unfortunately faced with having to replace our whole HVAC unit. Pro-​Tech is one of the companies we called for a quote. Right away the receptionist told me that they’d be more expensive than their competitors, and I should be aware of that before the person came out to give us a quote.
The guy who came out was very professional and very friendly. He educated us a lot about what we needed, permits, breaker and the quality of various brands like Trane, Carrier and Brother.
We did not choose Pro-​Tech because it was almost $ 2,000 more expensive than the company we actually went with. They charge more because they explore the homeowner’s attic for problems, come out a month after the installation for a courtesy check, and twice after that to make sure everything is still working properly. They’re big on customer service, but I don’t think that their customer service + a few courtesy service calls are worth the extra $ 2,000 price tag.