Pollo Tropical

The soup is probably the only good thing about this particular location. Customer Service is definitely not a priority for them, the attendant at the drive thru tells you one thing, then the person inside tells you something else about the same menu item. The cooks on the backend reprimand the ones serving your food, so inappropriate to do in front of customers, and then they mess up your order. Cashier loses patience because you’re taking the time to read the menu and decide what you want, and they make it obvious. It’s like the staff doesn’t care, or take into consideration that the way you treat customers plays a part in the atmosphere of where you eat, regardless if it’s fast food or not.

Slowest careless customer service I’ve ever had in a fast food joint. The who took my order screwed up many times, I ordered a chicken caesar salad, didnt even get one but still got charged for it. Food is good but definitely not ordering inside or from the drive thru, next time trying online pick up.
A few months later, I come again expecting the usual– bad service and that is exactly what I got again. Lol no surprise!
This time someone left with my food so they had to remake it and when I asked for chicken breast, they gave me chicken with bones, and I wanted corn but instead they gave me beans.
Their problem is, theyre always busy and distracted and never pay attention to detail EVER! This location gets so many bad reviews and I bet you anything they never care to read them.
I have yet to find a good location where people actually care!!!

Shop was clean and adequately lit. The cashier who took our order was less than friendly or curteous. Acted as if she was bored with the whole affair. We ordered two salads and they were fine.

Husband and I were a little skeptical but once we are it we understood the long line in the drive thru. Very good food. Very delicious.

great chicken and salads, not crowded. Really good if you are on a diet specially low carbs.

Solid selection for fast food. It’s my go to place if I’m craving some nicely cooked chicken!