Pinch A Penny Pool Patio Spa

I have been using Pinch-​a-​penny on OBT for over 3 years now. They are helpful and pleasant every time I come in. I was very intimidated with having a pool at first and they have really helped me conquer my fear of the pool pump and chemicals. I absolutely love my sparkling clean pool.

Overall, very disappointed! On Monday, 12/​19/​2014 I stop by to test my pool water and to sign up for services. I was greeted by Kenneth who was very nice and helpful. He tested my pool water and made recommendations based on the results. This is the only positive experience I had with this place!
I asked about a regular cleaning /​maintenance service for my pool since I barely have time to maintain it and the guy made me feel very useless questioning me as of why couldn’t I do it myself and trying to talk me out of signing up for the service. Because of this I didn’t sign up for the regular pool cleaning but asked him if it was possible to schedule at least a one time pool cleaning. Kenneth informed me that he scheduled my service for Tuesday afternoon. I
waited and waited on Tuesday afternoon, no call and no pool cleaning guy. On the morning of Wednesday, 12/​31/​2014 I called to inquire as to what happen with the service since no one showed up. They informed me that they didn’t know and that they will contact me back with an answer and to reschedule. At around 3pm I got tired of waiting around for a call back and attempted to contact them a few times but will always get the answering machine. I then decided to stop by the store to ask in person and to purchase the chemicals to clean the pool myself at that point… Well, little did you know that they decided to close early on that day due to New Year’s eve (it was closed by 3:30pm!) even though their advertised hours are until 6pm. No wonder I didn’t get a call back!
At this point I decided that they were not interested in my business and decided to go to home depot to buy the cleaning tools and chemicals to maintain my pool. Who would have know that they would care so little about getting business and providing good customer service? Will not be going to this place again and would not recommend this specific store to anyone else.