PetSmart

This is for the grooming department only. I haven’t personally used then groomers here but after what I have seen I absolutely never would.
We just moved to the area and needed to pick up a few things. We went twice in as many days. As we were checking out each time we could see the groomers with the dogs through the big window at the front of the store. Both times we saw a couple groomers being exremely rough with the dogs the were working with. I understand that sometimes an animal doesn’t want to get groomed and will try to get away and you may need to hold them in place. That’s no problem if done correctly. I saw one person grab a poor dogs leg to shave underneath it so rough and so high that I worried it would dislocate. There was no way his\her leg needed to be that high and twisted into the position it was in. I felt horrible for this poor animal. The next visit I witnessed the groomer grab the dogs face by just the fur and its ear and it was apparent that it was hurting the dog. Again I understand that you have to hold the animal still to trim its fur but this was overkill. It was so bad that I made a comment to the cashier about it and then I had to go wait outside while my bf completed our purchases. I love Pet Smart stores and have several items that we regularly get for our dog. But because of the treatment of the dogs getting groomed I won’t return here. I won’t support a company that employs people who treat animals like this.

I have been coming to the the grooming here with my German Shepherd puppy since she was 2 months old and now she’s 8 months old. Today I took her there and this time was a horrible experience that I will not go back to their grooming. I felt so humiliated this one groomer there was so insensitive and treated my dog like some rabid beast claiming my puppy was aggressive. I couldn’t believe that! I have never heard that about my puppy before bc she loves everyone and all dogs even when they attack her! I feel they have must have done something to her to become «aggressive» as they claim. So the groomer then started to yell out in front of everyone that she’s bringing out an aggressive dog that everyone needs to watch out. I was horrified and humiliated! She was being so dramatic and unnecessary while she choked her tight with the leash while she brought her out. I’m never going back there and don’t recommend it to anyone.

Not sure about this location anymore. First time was good. Second time they my dog was coming do for rabies shot, this was in march, not do till Sept. Called for appoint for grooming, couldn’t find us under any phone number. Apparently that is the only way they can look up. Not going back too many mess ups

I have takem my dog here for vaccubes and to get his nails cut. Each time the experinec have been satisfactory. This tine I took hin for grooming and it was the best visit of all. They showered him, did his nails, brushed his teeth, put anti itch on him because of his sensitive skin, and put him a very cute bow tie. They also cleaned his bowel.
The lady that took care of him was so polite and looked like she really enjoyed her job. She treated by baby with so much car and even told me what breed he was. He came out looking fabulous. She recommended a different dog food to help with his skin rash.
I will definitely be back!

This is a review for the grooming salon. We’ve been taking our Australian Shepherd here for over 2 years now. The staff is extremely friendly and you can clearly tell they love dogs as much as the owners bringing the dogs do. I think it’s adorable that they greet my dog by his first name and talk to him as if he’s a human, especially bc I talk to my dog all the time (if you don’t know I’m pretty much obsessed with my dog !). We paid $ 80 this time for a bath, defurminator and trim on our 40 pound super sheddy dog. The price is a bit steep and I’m sure I can find cheaper but they’ve been so great so far I see no reason to change. They did an amazing job on his trim. They also give you a report card at the end letting you know what they did and how the dog was which I think is fantastic. We normally take him on the weekends around 10am which is a great quite time, this time they only had 12:30 slot open. I recommend not bringing them at this time bc the place was BUMPIN’ like it was a dog dance club or something! The inside where you check in on the dog is quite small so I had to wait outside until it cleared up. But overall totally recommend it!!!

Fair place to get some supplies for people who have pets in this area. A bit expensive, but less expensive than Petco. However I am able to get supplies here that I can find in other pet supply stores. Customer service is good!

We have used the grooming service here and the training. Erica in the grooming department always does a great job with our Jack Russell/​chihuahua Brooks and Whitney is the best trainer EVER! Brooks is a graduate of the beginner class and both he and his chihuahua sister River are currently enrolled in her tricks class. Both Erica and Whitney are great with pups who are very protective of their humans and aren’t quick to warm up.

This reviewing is for the grooming salon inside the Waterford Lakes Petsmart only.
I booked my appointment online (which is a plus for me… I used to take my dog to the smaller grooming salon, and I always have to call and I hate making appointments over the phone, and they can never give you a straight answer on how much it would cost). When you make the appointment online, it tells you how much the services cost.
I like how they have late appointments, it is another plus for me because I work regular business hours and have a hard time making it to the doggie salon without leaving work early.
You can choose a particular groomer, or any groomer who’s available. I ended up with a groomer named Jennifer. She is awesome. She did a great job giving my dog the haircut I wanted. I didn’t like the hair cut on the tail, she fixed it, and told me she would put a note in the computer for next time (oh good so I don’t have to keep explaining). She said she’s been working there for 15 years.
When you go pick your dog up, the groomer gives you a piece of paper to pay at the register. There isn’t an option to add a tip when you pay at the register, so if you would like to tip your groomer, you should probably bring cash.

Sick puppies at this place. Do your homework. Puppy Mill. Check return policy… Read it ! You will not get all your money back on a sick puppy. Check the blue water given to the dogs to get them hyper. Get home and they will be sick.

Took my poor lil dog for a nail trim at this place and I regret every minute of it. I dropped off the dog for literally 5 minutes. I left her there while I went out to pay. All of the sudden, I heard my dog crying and screaming. When I looked over, I saw the groomer talking to her co-​workers. I finished paying and ran back inside to get my dog. On the way to the car, my dog was running and shaking. She just wanted to get out of there. When I placed her on her bed in my car, I saw blood all over it. I was in shock. I went back in, spoke with the manager and she said that the person who took care of my dog had just started. I told her that this person definitely needs more training and also that they need to pay close attention who they are hiring. I thought nail trimming would be something quick and easy to do but it turned into a nightmare. They gave me my money back but it does not pay what my dog went through. I will never go back to this store. Shame on them!!!

The employees at this location do not care about the well being of animals. I informed the manager over the phone and a clerk in the store of many recent reports of Natural Balance foods causing acute renal failure in cats and dogs – a highly probable melamine contamination.
I said they should alert customers and possibly remove the food from shelves or reject shipments. She was very rude and said «it doesn’t work like that… the COMPANY tells us what to do.»
Little does she know that recalls are issued at the voluntary discretion of the food manufacturer and that it is up to them as good human beings to do the right thing. It is worth noting that all of the employees were wearing shirts that said «Natural Balance» on them, so they are pushing this contaminated product.
Overall, I cannot recommend PetSmart to anyone in good faith.
has more competitive food prices and they have removed Natural Balance (in general its quality has declined since Del Monte purchased it in 2013).

We recently visited the groomers and was impressed at how quickly they finished our puppy. She was adorable! Later that day, I noticed that she was really itchy. I’d never seen her scratch so much. I gave her a bath and noticed that her skin underneath her fur was beet red, underneath her chin was cut and her underarms had multiple cuts! I felt so bad! I later found out on google that she had really bad clipper burn. It’s been a week and she’s finally a little more relaxed after purchasing clipper burn remedies. Don’t think we’ll be revisiting that Pets Mart! Maybe quick cuts aren’t the way to go!

Needed assistance with dog food for our new family member– associate not knowledgable about the products. I proceeded to the checkout and was 5^th person in line with 1 register open at 4:30.

I would recommend you not go here if you love your animals.
I feel like the people hired here don’t actually like animals and it’s just another job for them.
We initially brought our cat here because she was sick and was in really bad shape. They took her to the back, put some oxygen on her, gave her pain meds and held her back there for a few hours.
The vet said he doesn’t know what’s wrong with her and he needs to do blood work and a chest scan and then might need to pull the fluid out of her chest. We opted for chest scan and he said he doesn’t know what’s wrong with her. He said he THINKS it’s a pneumonia and he won’t know without blood work (FYI they know if it’s a pneumonia with a chest x-​Ray, which we did). He said we needed to take her to have oxygen overnight or she will die without question. We were up to $ 500 dollars and this guy sounded like he wanted to eat every penny I had. We opted to take her home. Watched her night after night and now she is a healthy and happy kitty.
I am disappointed at this place. They made sure that they were going to scare the living sh*t out of us to get all the money they can.
If you want a good vet then please go to Animal Hospital at Vista Lakes. They have 5 stars and we absolutely love them! They were cheaper than Banfield too!

I have a little 4 year old shih-​tzu that we brought in for a small trim. I set an appointment and showed up around 5 minutes early. I wasn’t helped, acknowledged, or even spoken to by an employee for over 20 minutes. During my wait I watched one groomer rudely argue with a customer, and watched another groomer body-​slam a husky onto the grooming table. I probably should have gotten the hint to leave there. I asked the employee to cut only a quarter of an inch around her body and to do the traditional whitening shampoo, nail trimming, etc. After 4 hours they called me to pick up the dog and they had SHAVEN her completely top to bottom. I demanded to talk to a manager and the grooming manager basically said «I don’t really know what you want me to do about this, do you want a free groom or something?». My dog shook for days straight after the incident & wouldn’t leave from under our bed, and she’s not the type to be anxious. Shame on you PetSmart!

Out of desperation, I purchased some toys and tools today to train a puppy I recently adopted. I’m her 3^rd home in 8 months time. I’ve had yorkies for the last 8 years and have been very successful with training. This lil’ pup is a whole new ball game. She is a wonderful dog, but suffers from severe separation anxiety. While browsing the aisles a manager asked if I needed assistance. I inquired on obedience training courses. Chris provided a schedule, options, and ideas to register Jovi. I’m looking forward to our training classes!

This Petsmart is A-​OK. Doesn’t always have exactly what I want, but a close enough approximation, and that works most of the time. This store always has a funky smell. Not exactly unpleasant, but… wouldn’t want my house smelling that way.
Use their store card to save some cash.

Every time I come here I can easily find what I need and if I can’t there is always someone friendly to help me. They also support animal rescue and they didn’t get mad when my dog took a giant dump on their floor.

I’ve never used the grooming/​vet services — the people nor the animals ever look happy behind that glass to ever convince me to try it.
However, I do love that they support local shelters ALL the time and always have animals for adoption there. It’s really cool they team up like that for the betterness of the animals. I love the products offered as well and have gotten some great beginner dog trick training books there and love all the holiday themed stuff for pets too.
I wish they offered organic choices more for birds/​parrots and animals altogether but I order those online instead. Everything fun comes from them. The girly talkative (but just back and forth to each other) tellers are kind of obnoxious though.

The best of the big-​box pet stores. We don’t really like going into here for a few reasons, but every now and then we just have to.
PetSmart always has at least one or two options for just about everything you could ever need for your pet. Of course, those options may not always be the ones you want — and they may be horribly overpriced — but they’ve got them.
For dogs, cats or fish, you’re pretty well covered here. For anything considered «exotic» (reptiles, birds, rodents, etc) — you’ve got acceptable, but not great selections.
Employees at this location are very friendly, happy to help and never hard to find. The ones I’ve spoken to have always been knowledgeable and able to help. The store itself is kept clean despite how busy it always is and how many dogs are walking around with their owners. While we have never used their grooming or vet services (at least at this location), they’re always busy.
PetSmart no longer sells dogs or cats; they have local rescue groups come in on the weekends who set up and do adoptions. Unfortunately, they DO still sell birds, reptiles and rodents. To their credit, they no longer sell large birds — so that’s a start.