Orlando Sentinel

I’m very concerned about The Sentinel’s business practices. My mother passed away in early December. I went online to place her obituary. Because there is little information given, I mistakenly placed placed an «in Memorium» instead of an obituary. The following morning, I received an email from The Sentinel saying my request was rejected and my credit card would be credited within several days. I called The Sentinel and was told that I must place an obituary and the charge would be almost double — nothing in the text changed. Being overwhelmed with my mother’s death, I paid the requested $ 421.99 for the obituary. Five weeks later, after many phone calls and emails, the final email being sent to the editor and publisher and the threat of legal action, I received the refund for the «In Memorium» was which was initially placed. In each of my communications, I asked why the difference in price for the same text. No one would give me an answer other than «I don’t know» or «that’s the way it is». I still don’t have an answer. I have canceled my subscription to The Sentinel. I refuse to do business with a company that engages in unfair business practices and, what I consider to be price-​gouging. I believe that the price should be the same for the same amount of text. I also think that it is unconscienable to charge as much as they do for an obituary. Their lack of customer service and price-​gouging has cost them a customer.

I’m disappointed and wish I wasn’t. I’m new to Orlando and ordered the paper, didn’t think it would be nearly as complicated as it is! On a regular basis my paper isn’t at my door/doesn’t come. Sure, I call and they get me a replacement paper/​credit the paper to my account and are apologetic, but I don’t understand why this keeps happening and why they can’t get this right already. How many more times and how many more valuable moments will I waste to call and inform them that yet again I didn’t get the paper. Getting the paper delivered is the cheapest way to get it so I hope they can fix their issues.

Oh my, what poor customer service! We’ve been customers for over 20 years and recently began experiencing difficulty with our delivery, i. e not in the drive way or not delivered at all. This past Sunday part of our paper was missing and when we called the Sentinel about redelivery we continued to be told it would be delivered the following day. After 6 days of calling every day. we’re still waiting. We asked for callbacks from department managers but to no avail. Apparently the customer service reps don’t know the names of their department managers or who runs the sentinel. We are expecting another phone call this afternoon, if not there will probably be one less subscriber of their rapidly shrinking fan base.