Orlando Infiniti

We looked at and then agreed to purchased a vehicle this last Saturday then signed all of the paperwork. The dealership immediately demanded we insure the car and called our agency and had us add it. I kwno for a fact you have three days to add a new vehicle to your policy. The dealership then decided there was an issue with our financing and refused to allow us to take the car, I had spoken with our loan officer earlier in day and all was well even discussing this vehicle with her. Monday morning while sitting in the lobby of the bank my husband called to tell me the salesperson notified him the car was sold on Sunday. Five minutes later the loan officer confirmed to me there were no issues with our loan and the dealership had lied to us. So turns out we were insuring a car they resold to someone else despite us signing all the paperwork. How is this ethical. I love that our loan officer meets with all the other loan officers at all the branches of the bank and they network. She will of course be happy to forward this story to all of them.

I’ve been servicing my G35 here for years, every time it needs service I come here. The car is a 2007 and has never seen another service department. The team is awesome! I either take the shuttle to the mall or stay there and work in their business center. My service advisor, Sara is extremely efficient, knowledgable and honest. Super easy to make an appointment online and the porters are helpful and polite. I look forward to working with them again, highly recommended.

We made a self referral/​yelp to Infiniti Orlando after experiencing problems with our truck while on vacation. Beautiful reception from staff and beautiful chic waiting area… 5 stars We brought our truck in with a jerking and slow acceleration problem. Was told we have to perform a $ 190 diagnostic and would be applied towards the repair once determined if we wish to go ahead with repairs. We waited in this chic service area with tea and muffins while i entertained myself with the chasing classic car show. 1 hour later it was determined it was in fact the fuel pump.5 stars ok! Muffler Man u were partially right. The cost for 4 hour repair and fuel pump at the chic price of approximately $ 1500 minus tax…4 stars. with our mouths still open not from placing a muffin in it but in shock. what r the options it would be a little bit more if we went with a dealer item. oh oh! i thought the $ 1500 was including a dealer part. no that fuel pump would be a OEM. 3 stars. While still in shock with our mouths open from not a cup of tea or muffin. We leave with our truck and thanked Infiniti for the sticker shock and researched another outlet. Thank u Infiniti Orlando.

I had to use the services for minor nuisances, Amanda was originally assigned to me, and provided excellent service with continuous courtesy. I was then pass on to Michael tayefef who continue the attention and information that should be provided when you have a car repair. This level of service is a requirement for a luxury car dealership and they are doing it right.
Would recommend this dealership, will keep you inform.

On July 30^th I took my car in for servicing and was given a loner car, their loner car had a box of weed in passenger side door compartment. I called in to report this and was asked to take the car back to the dealership which was 17 miles from where I live, on addressing my issue to Infiniti’s service manager lee, he reacted like he cared less.
The manager said we do not check all the cars when returned by the customers. I guess it’s their duty to clean the car thoroughly before handing it over to next customer. Sorry to say but their customer service is crap and can put you and your families life at risk. Luck enough I did not get stopped and searched or it would have been a problem for me and my family.
Please be aware and check your loner car properly before leaving the dealership, it can be anything left in it might put you and your family life in jeopardy.
They never even compensated for all that time and hassle it took me to return the car and get another one! Choose with care.

This was the worst dealer experience I have ever had. These people are crooks, they will give you the highest interest rate they can get away with. Completely rude and terrible customer service, they act as though you are privileged to be buying a car from them. I would recommend Sewell dealerships in Ft Worth Texas if you are looking for a vehicle. They paid to fly me out to the dealership to get my car and gave me a 3.49% apr through the same finance company that Orlando told me could only get me 5.9% and I would have had to put $ 14,000 down. Orlando Infiniti will do the bare minimum that they can do, a horrible dealership. Don’t wast your time with them!

Love this dealership! So glad I bought my car from here!!! Very friendly top notch customer service. They will go out of the way to make you happy! Free shuttle rides to the mall or anywhere near by while ur car is being serviced! I love taking my car here for oil changes. The managers always come over and talk making sure everything is good with my car and outside life! The waiting room has water, food and coffee machine! Love it!

The service was great ! The people there were all friendly and happy to serve you ! They gave us a ride to the mall across the street so we can eat while we wait. The accommodations were super nice and I look forward to coming back here we drive all the way from Melbourne where the Infiniti of Melbourne is subpar and lackluster .i am very happy to also report the oil change took under an hour although they were busy.

I have been an Infiniti owner for years. Today I drove up with my car and asked to drop it off for their express service. I was told by the gentleman who checks you in that they no longer do express. However, their website and their Facebook page both advertise the service, with no appointment necessary. I then asked him if I can make an appointment with him and he told me I would either have to come inside or call or go online. He offered me no customer service whatsoever. I am truly disappointed.

Stopped here during a vacation in Orlando when my air conditioning went out. They were completely not helpful. They showed no degree of willingness to work with me to help me address my situation. In fact, a service person didn’t even come out to talk with me but had the associate who checks people in turn me away. I have been an Infiniti owner for a few years now and dealt with dealerships in Nashville, Atlanta and others and this was by far the WORST treatment I have ever received.
I proceeded to call Sanford Infiniti (20 mi north) and was very pleased that Scott (Service Manager) was very empathetic to my situation and got me in right away, set me up with a loaner car and had my car fixed the next day. Take the drive to Sandford and get a lot better treatment.

Great service and warm environment

It is incredibly generous to give this dealership one star. My husband had his breaks replaced in April and then came back in for a oil change in August. They performed a 40 point inspection found nothing wrong and sent him on his way. A few days after the back breaks started to make a grinding noise and the car was not drivable. We tried to make appointment during the week but the receptionist «Destiny» was extremely rude, unpleasant and unable to make an appointment. We took it upon ourselves to take the car to a family friend’s garage where the mechanic discovered the back breaks had never been replaced. This became evident when they took off the break pads which had been ground down to basically nothing, ruining the rotor. This meant that the dealership had charged us for break pads and neglected to actually replace them. Took the car back to the dealership, spoke to Trett and Robert. Trett was completely incompetent and Robert was only marginally helpful. They agreed that is was their mistake after seeing the condition of the break pads and compensated us by agreeing to fix the rotors. After having the car at the service department for two days we got a call from Trett telling us that it would cost 800.00 to fix the rotors and replace the break pads. Fist of all the rotors were comped and secondly the break pads had already been replaced. Clearly Trett was either trying to scam us for more money or a complete idiot. My bet is on him trying to take us for more money. Either way we went to Robert and he assured us that Trett was mistaken and it would be free. We finally go to pick up the car and once again they tried to get us to pay the 800.00 for the services. Robert had neglected to sign off on it so of course it was a whole ordeal. The short of the long is avoid Trett if you must take your car here and maybe try to avoid this place all together.

I am updating my previous review of my experience at the Infiniti dealership near Millenia Mall. Although I was avoided due to dressing down, the Sales Manager Victor Rodriguez observed my review and contacted me personally. He offered to review the video and conduct training with his employees to correct the problem. KUDOS to him!
This shows Unilocal definitely serves a legitimate function in the local community in which businesses can interact with customers and correct unfavorable conduct by their employees.
Victor is an asset to Infiniti and I would encourage Unilocalers to look him up when seeking to purchase an Infiniti model.
Thank you Victor! You are a credit to your business and you have made a difference in the Unilocaler community.

I’ve been an Infiniti driver since 2005 so I’m biased. But my
review is based on the customer service & sales for Orlando Infiniti.
I walked in on a FRI afternoon, explained what I wanted, my price, my
inclusions & it was done.
Jared delivered exactly what he promised. My beautiful new car was
detailed & hand delivered to my office the next day. Never a haggle, never compromising. I recommend this dealership to anyone. So happy to do
business with these peeps again!

Very happy with Orlando Infiniti. Josephine was fantastic to work with — an absolute pleasure from start to finish!
My new car is fabulous & I don’t recall ever having such a professional, personable, and even pleasurable experience in my life when it comes to buying a car.
A+ to Josephine and Orlando Infiniti

Terrible Horrible. The worst service I have EVER experienced.
I was in the middle of signing papers, closing on a deal to purchase a car at a different dealership. One of your associates called me with a deal on the same car. I got up and went straight to your dealership. As soon as I pulled into the parking lot, your associate notified me that the car had just been sold and they were signing the papers. When I asked for the manager, he said the car had been sold this morning. The price listing on the Internet, when I first called with interest was $ 31,000. I was told that this price was incorrect and so I offered $ 35,000. But as soon as I got to your dealership I’m told it was sold. Then why is the car still listed today as Not Sold with the price listed as $ 35,779 SHAME ON YOU!!!

I waited in the lobby for at least ten minutes to speak with an associate. In that time I was passed by several, some of which actually made eye contact with me. Not one person greeted me for service. They were great at encouraging me to visit their competitors, though.

My dealership.
Buck J. said it best, this place is simply amazing on service. They detail your car after servicing it, you can’t walk in or out of a door in this place without someone opening it for you. Free coffee, soda, cappuccino, wifi, all that. They walk you out to your car after servicing it and open the door for you.
Free loaners. They ask to take you anyway you want to go. LOVE THIS PLACE.

I have now been to Orlando Infiniti’s service department four times. Excellent service once or twice can be a fluke, but four times in a row is a pattern. I have been happy with service at other dealerships, but no one comes close to this dealership. Not only do they provide a high level of customer service (that you would expect at an Infiniti dealership) but they never try to upsell you to something you don’t need. Highly recommended.
Special thanks to Marcos who makes the whole experience a pleasure.

Not a bad dealership overall. The prices are reasonable, and they always give me a loaner. When do have to wait to pick up my car, they have a nice seating area and free beverages.