Neiman Marcus

Because of previous reviews, I thought the customer service was going to be lackluster. However, I was pleased. As soon as I walked in, I was greeted enthusiastically. The other employees I encountered were helpful but not pushy and I never felt pressured. I mostly do my shopping online but once in awhile I like to physically go to the store and browse around. Many times I wound up purchasing items because they look better in person than on the website.
The first level has jewelry, accessories, purses, shoes… I did not go to the first level this time. I was more focused on the clothing which is located on the second floor. I think they have a great and trendy women’s collection. They carry high-​end name brands like Stella McCartney, Armani, Emilio Pucci, Alexander McQueen, Louboutin, and many more fabulous brands.

What an amazing store. This place is impeccable. All of the sales associates I encountered were very kind and gracious. Their jewelry selection is amazing, David Yurman, Roberto Coin and Chopard just to name a few. Check it out sometime.

I always go to Neiman Marcus for the latest fashion trends. They have top designer brands and the sales people are so nice and knowledgable. I would recommend to all my friends and family.

This store is amazing. It is beautifully designed and quite peaceful compared to the rest of the mall. All of the employees are extremely helpful and polite. They go above and beyond to help you and go the extra mile, regardless of how you are dressed. This place has the best customer service, and they show present great value in their merchandise.

to tell you the truth i only walk thru this place.
it’s just so out of my budget too ridicoulous the other day i was checking to buy some shoes and you know it’s impossible to shop here when the clearance is over 200 dollar pair of shoes. The service is not bad i just think way too over priced for clothes that are not even all that. I just walk thru here and get to my favorite store J. Crew. Don’t get me wrong maybe for your taste and your pocket this can be the ideal place if you want to wow someone with some ultra expensive jewlery fragance or designer brand clothing.

I love the Millennia Mall. This is one place that is very beautiful inside. I recently visited Neiman Marcus after I ordered some Christian Louboutins on their website. Usually their selection for Louboutins are not good, but they had quite the selection of color and styles. Once I walked in, I headed for the shoe section. I was greeted by two women. One was named Lindsey. I forgot the other one’s name. Both were very friendly and helpful. They told me all orders are to be picked up upstairs in customer service.
I had been having a hard time finding the perfect size for me in Louboutins. Depending on the style, your size really can vary. They told me that if the shoes didn’t fit, I could return them upstairs and get the money back as store credit on a gift card. I went upstairs and my shoes were breathtaking. Once I showed proper identification, they asked me to try them on. I did and what do you know… they didn’t fit. They were flapping off the back of my feet (I ordered from the Christian Louboutin website twice and picked the wrong size). This was shipped to store in 2 days. I refunded them and got the money on a gift card and headed downstairs. Lindsey and the other lady graciously greeted me and I tried on several different shoes. Once I had my fun, I picked another pair of shoes (they didn’t have the shoes I ordered in a size smaller) and talked to them about other shoes. Even though I came for just shoes, it was still a great experience and they take good care of you.
Its nice to come in a place and have super awesome customer service. They give you all the attention and make sure they cater to your needs. When I get ready for another pair of shoes, I know two awesome ladies who will help me decide!

When I went to Neiman MARCUS I thought it was going to be an isolated situation but turns out it’s but one of my friends from work told me that she went to Boca Town Center Mall in Boca Raton and that there is a Neiman MARCUS there she says it sucked but my opinion it’s fine I love it’s not as good as the Macy’s and Bloomingdales in Millenia Mall but this Millenia Mall location is great

Some of the most stuck up sales associates on the planet. I’ll just buy online from now on. No use in getting treated poorly AND being overcharged.

Staff is friendly. I enjoyed my shopping experience.

Kiehl’s counter girl was fantastic! Super helpful and generous with the samples. Overall a nice non cluttered, no nonsense store… Which is sometimes rare for Orlando

I love this place. If you need a gift, a great suit, or anything in a pinch — go here. They will have your size in something amazing and it has saved my reputation after losing all my luggage on a recent trip. The assistant helped me out — picked out a few key essentials I would need for a 2 days business trip and I was out in less than an hour. I would give it 5 stars if the prices were better.

Just received the best news ever. Neiman Marcus started accepting visa and mastercard November 1. As soon as I found out, I stopped by and picked up a few pairs of shoes. They have some of the best selection for shoes in town. The staff was extremely friendly and quick. I was in and out of there in less than 15 minutes. Planning my next pair of Louboutins maybe by Christmas. One of my favorite stores.

The Neiman Marcus at the Millenia mall is OK, some of the items are old or from last season, if u go online they are on sale even tho the store is selling them full price, service is ok, ppl treat u how ur dressed. two times ago i went wearing sweats and no one even talked to me the next time i was wearing a Jimmy Choo handbag, Jimmy Choo boots and a DVF dress and i was treated like a queen. i cant stand when sales ppl do this.

HORRIBLE CUSTOMER SERVICE. First off, I have been looking for a Juicy Bikini top for a while, I went to Juicy and all the department stores available in the area and am currently in Boston (going down to FL to visit friends this coming week). The sales associates suggested me to call the FL department stores because they would carry swimsuits all year long. (Juicy’s website is run by Neiman Marcus). A sales associate JESSICA answered the phone in the ‘young and contemporary’ department and put me on hold. As she put me on hold, she did not push the button correctly and I heard exactly what she was doing. She did not even try to find the piece and literally began talking to her sales associate friend until she figured she had made me wait enough time.

I am giving NM a 3 star rating for product. They have a pretty good selection, but not as great as I have seen at other NM locations. In the shoe dept. I reccomend Michelle or Maria. They always call when new items come in and bend over backwards to try to help you find what you want.

Good selection, friendly staff for the most part, but the people in the fragrance department were a little pushy.