Mr Cell

Always great customer service and great prices! Screen repairs are half the price of other places with the same quality. Get the tempered glass!

I have been an iPhone user for at least five years. In all that time, I never cracked my screen. Unfortunately, last September my cousin dropped my phone on its face at a party and the glass just shattered. My husband found Mr. Cell online and took my phone to have the glass replaced. It looked like new – FOR ONE DAY. My two year old was playing with a little plastic toy and hit it just right, managing to shatter the screen with no effort. I explained this to the shop, they gave me a $ 5 discount, but «cracked glass wasn’t covered under their warranty.»
Fast forward four months, my phone falls off the counter, glass just shatters. It didn’t even fall on it’s face, and I have a thick rubber cover that rises above the glass if it did. Again, they would only offer the $ 5 discount. I asked if there was anything more I could do to protect this fragile glass (mind you, for five years before this, the glass withstood a ton more mishandling and never broke). So I bought a tempered glass cover.
THREE WEEKS LATER: I put my phone, in perfect condition, on my nightstand, go to sleep, and wake up to the glass cracked UNDER the tempered glass. So, now I’m pissed. Unless a ghost dropped my phone in the night and replaced it on my nightstand, I did nothing to cause this break.
I didn’t have a chance to go back to Mr Cell for three days because it’s far from my Lake Nona home. In that time, the cracks under my tempered glass, grew and multiplied. I walk in there and tell them there is no way I’m paying for another glass, and the fact that I hadn’t even touched it proved my last point that the glass they’re using is sub-​par and extremely fragile. They gave me the same schpeal. I’ve had it – I have paid nearly $ 300 in five months for iPhone glass – I could have bought a new phone! This is ridiculous!

They won’t honor their warranty. As a new customer I received really great service. As a customer with a warranty issue they didn’t want to help and they didn’t.

Do NOT go to this place to get your iPhone fixed. They gave me a faulty screen with messed up coloring/​contrast. Then when they offered to fix it if I brought it back, I drove all the way there and they still didn’t fix it. They messed up my LCD screen and my screen cracked after the very first time I dropped it. After a very angry phone call they refused to fix it. They HALF ASS their repair jobs with FAULTY PARTS. DO NOT GO HERE!!!

This place is horrible. I had a cracked screen on a gs3 and could’ve fixed it myself, but went against my gut and had it done here to avoid the tedious task. The guy who’s name I won’t say, but it rhymes with mojay… fixed my screen. What he also did was somehow manage to get a TON of glue into my front camera and proximity sensors, badly affecting both of them. Funny, there was glue nowhere else on the phone, which leads me to believe a certain something. I had to take apart my entire phone to fix this problem because it would’ve ran $ 40 if someone else did it, and also this place is closed Sunday’s. What I should’ve done is fixed my phone myself or just taken it somewhere else altogether. If you can’t conduct a simple screen fix without screwing something up, either you don’t know what you’re doing or you’re trying to get over on people. PLEASE LEARN FROM ME, DON’T TAKE ANYTHING HERE, DO IT YOURSELF OR GO SOMEWHERE ELSE!!!

*****do not bring your phone here*****
Dropped off my phone for repair on a Tuesday, inquired about the status everyday thereafter to be told a different story everyday regarding ordering parts and shipment BS. I picked up my phone on Wednesday without repair and the screen had scratches that were not there before leaving it for a week. Kassandra, the manager, said that its been sitting in the back room and that it’s on the screen protector. This is NOT how you run a business! Really guys, more than 1 week and still no solution, defending yourselves, and scratches that magically appear on a phone. A tip to the owner, quit hiring junkies!!!
SN: nice employee review Pablo M.

I don’t know what these other guys are talking about, I have a Samsung Galaxy Nexus that I had repaired here. Everyone there was super friendly, and they have the most reasonable prices around. They promptly called me when the part arrived at the shop, and they did the repair in a couple of hours. Maybe the shop is a little rough around the edges, but these guys do a good job. If they’re a bunch of high schoolers well then A+ haha

Mr Cell fixed my iPhone 4S while I waited. I was a little stressed out because I had dropped it and cracked the screen. They only charged $ 65 to fix it so it was cheaper and the repair looked like it was never broken. Recommend them to anyone!