Microsoft Store

Awesome and competent staff. This store is in a busy mall and there always seems to be a crowd. But they take as much time with you as you need. Never seem to be rushed. The products are absolutely awesome as well. I love my new Nokia 950 XL, and my new Microsoft Band 2. They both great devices.

Went in yesterday with a problem with my wireless control and the employee switched the battery’s around and got it working. This is after having misery with the Microsoft call center in Seattle. Should have come here first. Great service and they even gave me a Coke

I love the fact that when-​ever I visit a Microsoft Store I am ALWAYS greeted by someone friendly and helpful. This store was no exception. The majority of my devices are Apple basesed, but I do own a Surface and an Xbox One… All of my Windows PC purchases will be from the Microsoft Store in the future… They have great support and I love the fact that all of the PCs they sell have no crapware installed… Just a clean version of Windows.

Let me start by saying I have several iPads, so this is not a biased review. I was having computer problems with a tower of mine where I was locked out somehow of being the administrator on my own computer, and brought it in to them at their request when I called them, and they fixed it within 5 minutes, I mean in and out within 5 minutes and it was just amazing, never would have happened at Apple, nothing against Apple they’re just not built that way.
Microsoft gets the personal piece far better in my opinion. Thank you Microsoft!

Great store and helpful employees! What more could you want.
I’m going to start the review off by saying that I am a Mac. I’ve always had macs and apple products and never really steered out of that little circle… Until recently that is.
I bought a surface 3 and it had a lot of issues… That’s putting it lightly. My fiancé bought a surface pro 3 and his had a ton of issues too. So we brought them here to get looked at.
The employees always offered us something to drink while we were waiting and they have pretty much anything you could want. From almost every soda to water. The employees made sure we felt comfortable and didn’t fret when fixing the issues with our devices and even having them replaced.
I applaud them for having great customer service and I’m pretty impressed! Oh and my surface finally works as it should which is a great thing. The issues with the surface is a whole different subject but the way the issues were handled was great! (Not something I can say for Apple when my new MacBook was overheating and when the drivers in the MacBooks crashed because of an update)
Overall, if you’re having an issue with any kind of Microsoft product I would recommend that you come here and get it taken care of!

Thought my Surface was toast. Went to this store. Scott, Félix, Isabella and all the rest that I met were great. Simple fix/​adjustment to my Surface. In and out in 30 minutes. Well worth the trip. Highly recommend. Robin, Orlando FL

Horrible service!!! Go to Apple you’ll thank me later! Ugh!!! I hate you Microsoft!!!

Been here a few times now and the service is fast and pretty helpful sales associates. The store is totally «user friendly» in that you can pick up items and demo the hardware. The Microsoft staff actually look pleased that you are dabbling with the devices and they will come tell you the highlights/​features of the items. It’s very low pressure and you are just encouraged to check things out. There is a nice selection of cases and covers for the Surface. The back of the store has a small classroom/​meeting area and I think that’s kinda cool. Love that there is ongoing tech learning on the premises.
There is hardware by other computer manufacturers available in the store, the Surface is really the only Microsoft branded product. Didn’t see any Microsoft Zunes in there anymore. ;)
The store also stocks GoPro accessories so it’s nice if you need those items readily available and don’t want to wait to order online. You can also see a MakerBot 3D printer in action and they sell this hardware and plastic printer spools too. This is the highlight of visiting and you can even see 3D print jobs happening from time to time, good clean nerdy fun!!!

I come to buy a Surface 2 charger in a Microsoft store and they send me to Best Buy. You can’t buy a Microsoft product in a Microsoft store… I wonder why Apple is so far ahead of them…

Very cool store with a lot of nice phones and laptops also other Microsoft gadgets, definitely prefer this to Apple.
Great costumer service and got asked twice if I needed help, good service and prices are reasonable.
Good store to look around or if you are in the Market for a new phone u can get one here.
Check this store when you are at the mall of millennia definitely worth browsing around even if you don’t buy anything it’s fun.

Well, here I am again writing another outstanding review for the Microsoft Store in Millenia Mall. Cory always seems to be there to help me at the Answer Desk. I’m sure he is super annoyed that I am in there sitting in front of him as much as I am, but I really do appreciate working with the same person time after time as it helps expedite the normal array of dumb questions techies seem to like to ask. On this occasion, after reading a ton of online reviews and seeing how Creative Cloud was all HiDPI now, I finally wanted to trade up to the Surface Pro 3. Sure, I could discuss with someone else about purchasing it, but I like Cory. He helped me trade in my old iPad and Surface Pro and helped me get the best deal he could so I could finally purchase this beast of a machine! He was amazingly patient. If I were a tech, I’m not sure I could be haha. While we were working on getting the new machine set up, another MS employee, Natalie, bumped my chair, so I sassed her some over it (all in good fun). She ended up offering me a soda and they had Pepsi so I couldn’t resist. We started chatting a bit and when I was done she asked if I was getting the new Type Cover 3 to go with my larger Surface. I told her I was saving up for that and that I still had my Type Cover 2 so I was going to use that in the meantime. Well, she pulled a few strings and let’s say I left happy from the Microsoft Store that day! That’s what makes me keep coming back is that I never know what cool people I’m going to strike up a conversation with there. And thank god it isn’t super crowded like the Apple Store is. That place really lost its appeal for me when it started looking less like a Genius Bar and more like a zoo. Thanks again Microsoft Store for always exceeding my expectations. From this store, I now have gotten a Surface RT, Surface Pro, Surface Pro 3, Type Cover 1, 2, and 3, Surface Mouse, Nokia Lumia 1520, and 2 920s. I love the support for the products and that is why I keep coming back here versus going to Best Buy or elsewhere.

This store is friggin sweet. The surface tablet is so cool and versatile. The lumia1020 smartphone is incredible with its 45 megapixel camera and smooth operating system. Ask a question at the ask desk and your questions will be answered regarding any Microsoft product. The tech geek in me is break dancing!!!

it was weird. contrived fun atmosphere with the xbox and a dancing game. good products on display. I am sure it will grow on me… I do like windows 8.

I wish I could give this place more than 5 stars! We had a fantastic experience and what made it that was the service we received from Chris M. He was very knowledgable on the product we purchased without being pushy and «salesy» and very personable at the same time. That’s a treat when you shop in a store like this!
The store is brand new and beautiful. We actually just came in to look and within a short span of time, decided to purchase an item that happened to be an excellent Black Friday deal. Chris answered any questions we had and then proceeded to check us out on his handheld Machine (similar to what they do at Apple). He informed us of the training sessions they offer for new clients that are free (!!) as well as if we ever have issues or problems with our purchase.
He even a scored us some free Microsoft tee shirts! And we got a cool Microsoft recyclable bag too!
I will gladly come back for any other computer and electronic needs. Excellent product and customer service! Look for Chris M.