Mars Motorsports

At first Ian, the mgr/​owner, treats you like gold to lure you into giving him your business, then the nightmare begins. At first he didn’t charge me for diagnosing the car and putting a few minor thing in order. Thereafter he charged me an hour for every single screw he put on my car. Everything was «that’ll be an hour, 2 hours etc.» After fixing my car for what it initially went in there for, he then started finding stuff on my car that I never knew were defective, so he proceeded with billing me for it too. However, the car came out with more problems which Ian swore his shop wasn’t responsible for. Mind you these were things that I sent him proof of that were in working order prior to the car making it to his shop. Additionally, things like several of my ac/​heater vents were broken, my radio screen was damaged (which he gave me a measly $ 100 for installation and $ 150 for the radio), console rug panel, and missing screws. All things that Mars was supposed to fix, or rather put back together correctly.
The straw that broke the camel’s back was when Ian quoted me for a particular job a specific amount while I was at his shop, standing beside him while he wrote the invoice with said price, but upon getting home and I received an e-​mail with the same invoice but with a totally different price ($ 120 higher to be exact)! I obviously proceeded with vehemently calling him out on it, while also changing my mind about him doing some additional work on the car we had agreed that he’d perform on my car. In turn, he became irate and asked me to not return to his shop.
It gets better (worse): Upon picking up my car there were several things he missed from the initial work he did, that were due to be fixed, e.g., side view mirror control, dome light, and my power locks weren’t working at all. He gave me an appointment to return soon to fix those things, but soon after decided to not honor his agreement. He came up with some lame excuse about him giving me $ 100 to have my radio fixed because it got damaged while at his shop, and said that if i wanted to return to get the other stuff fixed THAT HE WAS RESPONSIBLE FOR that I’d have to give him back the $ 100 for the radio. He also added that I was to pay for his bathroom getting clogged which allegedly happened while my dad, an 84 year elderly man, used it. Despite my apologizing profusely for the bathroom incident, and him (Ian) conceding to it being a mistake, he requested money from me to get it fixed. How inhumane can you be to ask for $ 100 (not related to how poorly he put my car back together) and additional monies to have your public toilet? One thing had nothing to do with another. Clearly he wanted to get me for as much as he could before I was never to return to his shop.
Since getting my car out of Mars and going through it with a fine tooth comb, I’ve found more things that were damaged while there. For the record, they did all of the electrical work that my car needed. Subsequently, Ian accepted no responsibility for things that I paid to get fixed that were damaged in the process. Essentially I got my car back with more things unfixed than fixed.
I wouldn’t recommend this place to anyone due to how inconsistently and insensitively my situation with my car was handled, and no responsibility was assumed. Keep away.

These guys are awesome!!! Although they’re a performance shop, I was recommended to Mars through a friend to get my Jeep 3 year maintenance and breaks done. The Office manager was very polite and helpful on the phone when I scheduled my appointment. When I dropped my Jeep off they were very knowledgeable and friendly, didn’t try to up sell me on anything I didn’t need, and the shop was surprisingly super clean. First time I didn’t feel talked down to as a woman and I felt they treated my car as if it was their own returning it without a scratch on it… which is more than I can say for my experience at a very known dealership in casselberry. Definitely would recommend them to my friends and family!!!