Insight Credit Union

Kept charging for a loan that was paid off just because I had it set up on auto payment. Also tacked on a 2500 charge on an auto loan because they said they couldn’t confirm my auto insurance, but made no attempt to contact me or the insurance co I’ve had for years, both of which they had contact info for.

I was a member of Insight for the past five years, but no more. Customer service is non– existent, and your history with the bank means nothing to them. They smile at you in the lobby of the bank, but if you ever have an issue with a stolen/​lost card, or incorrect bills charged to your account, they will never help you.
They are happy to have direct deposits, and they push their crappy online bill payment system which never works well. Once you sign up for their auto bill payments, you are committing to the bill for life unless you walk into a branch to cancel it. With my account, by the time I realized an erroneous bill was there, I had been hit with hundreds of dollars of fees, which insight refused to remove. Their reasoning is, if I had gone to the branch and cancelled the payments, I would not have been charged the fees.
Do not, I repeat, do NOT ever bank here.

I haven’t been happy with this bank since they told me that part of my income would not be considered for a loan because I don’t declare it. It’s income that’s tax free per the federal government because its based on mileage. I provided a lot of information and they were not even willing to consider it. They just kept using the excuse that I wasn’t paying taxes on that part of my salary. I could’ve understood if I had just started at my employer but I have been working there close to 10 years. In the end, I went to State Farm Bank and they approved my loan based on all the income I receive.

I’ve been a member of Insight Financial Credit Union for over 10 years. Customer service has been great and online banking is just like any other bill paying service through a «big» bank.
I bank Downtown, Maitland and Lake Mary, depending on where I am when I need a bank. This location is very nice, the staff is friendly and always helps in any way that they can. Transactions are completed quickly and correctly.
The downtown location is the only one in the area that is open on Saturdays, 9 – 12 both the drive thru and the lobby.