IMS Medical Solutions

I don’t ever leave reviews but this is the worst medical company I’ve ever dealt with. They submitted my insurance claims incorrectly. The insurance sent me the payment because of this. I paid them. Then they still charged me for what I had already paid. They made a copy of the payment info yet claimed to have no record of it. Now I received a collections letter saying I owe a different random amount.

-(-Star) Worst Place Ever! I regret ever coming to this place! Tell me how does it take 3wks of me calling and harassing to get my sons physical form for school! No return phone calls, no effort to call me back! They are very unprofessional. The Staff are not well organized & look like they do not know what they are doing… I’will STOP here! Read all the messages below as well. Not a good place to go!

If I could leave a negative star I would, worst place a person could ever go! They are extremely irresponsible, they lost my blood test results and said they were not responsible for that.

This is the worst doctors office I’ve ever been to. Along with most others, if I could leave 0 stars, I would. The staff has absolutely no idea what they’re doing, and I’m pretty sure the receptionist is showing early signs of dementia (I’m being absolutely serious). I’ve been trying to get a prescription refilled (birth control, nothing that NEEDS to be refilled ASAP or anything.) for 4 weeks. I’m now 10 phone calls later, and nothing. I’ve been told «I’m so sorry, I’ll call you right back» or «I’m sorry, I’ll personally handle this for you» repeatedly. Also, my insurance company required paperwork from them on an allergy medication, and they never responded to the fax the insurance company sent. I’ve mentioned that during the 10 phone calls as well, only to be assured that it is being taken care of. I just got off the phone with them again, only for this lady named Angie (who never makes any sense) to tell me I need to come back in to see the doctor for my birth control, which makes no sense since I was given a 2 month prescription then told to call if I like it.
I like the doctors that I’ve seen, but the office staff are completely out of their mind. I don’t understand how this place has functioned so far.

If i could leave 0 stars, I would. I love the doctor but thats where it stops. The support staff is completely incompetent and anything but supportive. I have NEVER in my life seen such bad service. And this was not a one time deal for bad service… it is EVERY SINGLE TIME. If the doctor had a different staff, then I would consider going there again. However, the staff alone is enough to deter me from ever going there again.
If I were you, I’d find another place to go.

Dont do this to yourself or to your loved ones. Just dont. This place is the worst. Totally unprofessional and unprepared staff. They dont know what theyre doing. The doctors are super weird too. I’m never coming back!!! Getting my medica records and going somewhere else ASAP.

The only reason I’m not giving this place one star is because Dr. Alayah (spelling?) knows what she’s doing, and is very nice. Everything else about this office is terrible! My boyfriend and I went because I was having some abnormal symptoms and had never been to an Obgyn before. I was in tears 2 hours in because we hadn’t even seen the doctor yet and kept getting shuffled between the main waiting area and a ridiculous tiny room (no walls and weird lattice up to the ceiling). It wasn’t until my boyfriend stuck his head out of the doorway that the nurse suddenly remembered that we were there and sent us in to the doctor. They forgot we were there at least 3 times while waiting, so this was about to be the last straw until they finally took us in. I would come back to Dr. Alayah if she was at a different office, but the secretaries and nurses are completely incompetent and don’t have a clue what they are doing.

My first and last experience at this office was terrible! They are very disorganized and unprofessional. The office did not look like what you expect. The rooms were blocked off by wooden sections and had no privacy. Her blood pressure machine was broken and she never ended up taking it. The DR. took care of me in her office which was super uncomfortable. She was not wearing a coat or anything professional. Instead she had leggings and a tshirt with an owl on it??? I was so confused. I was sent to get a cat scan and never received a follow up call. The company that did my cat scan had a terrible experience trying to get ahold of a dr. In the office as well. I’ve tried to call multiple times but it seems the Dr. Is never available. I do not recommend this office the slightest bit. Terrible!

Going to this clinic was one of the worst decisions I have ever made, and that says a lot. The staff is rude, the doctor is belittling, and inside the clinic itself is completely unprofessional. When they call you back for your exam (or whatever you make your appointment for, etc. etc.) the check up rooms are ridiculous. The back area looks like that of a daycare — there are flower and disney princess stickers on the walls, the individual rooms aren’t completely closed off or private (aside from the doctor’s office of course, ‘conveniently,’ which, may I add there is also an exam table — yes, an exam table in the doctor’s office. Weird and kind of sketchy). The tops of the other exam rooms where the walls meet the ceiling aren’t walls at all, instead the space that is there is ‘covered’ or ‘lined’ with the kind of wooden picket fence you’d put in your garden to grove vines on. Once again, weird. Unprofessional if you ask me. And on top of all of this weirdness, the staff is strangely aloof and cold, which makes for awkward silences. When I would ask the front clerk questions about my situation or visit she always looked at me like she was confused that I was asking her a question, and would have to question ME to find out what my situation was, which gave me the feeling that they weren’t very organized and didn’t keep their files updated. To add to all of this ridiculousness, their prices are unreal. For a simple consultation: $ 100. I left my first visit having paid $ 200 for an OBGYN visit and no reassurance or definite follow-​up. When I finally did get called for a follow-​up (over a week later, may I add) it wasn’t even a free follow-​up. I paid $ 60 to sit down with the doctor so she could yak and write me a prescription. That’s it. Almost $ 300 wasted here for shitty service and a waste of time. I would NEVER return here, nor would I recommend this clinic to anyone — if anything, I’d just warn them.