Hertz Rent A Car

Horrible experience. Chris, the agent on Saturday was rude, slow, lazy and indifferent to every customer I watched him serve. Someone called on Friday from this Hertz location to confirm that my insurance covered a full size car and that I was picking it up on Saturday. Chris told me that they only had 2 compact cars and that was all I could have with my insurance. BALONEY. When I asked why the full size car I made arrangements for ahead of time was not there for me, he told me that they don’t make those types of «promises.» When I asked for him to have another store deliver a full size car to me, he told me they don’t do that. BALONEY AGAIN. Hertz seriously needs to mystery shop the lame people they have working at the counter in a Mercedes dealership. I had great customer service at the Hertz at the BMW location in Winter Park. I will NEVER use Hertz again and have rescheduled the 30 day rental car with Enterprise.

I recently rented a car with Hertz while my car was being repaired after an accident. Since I was not paying for the rental, everything was handled by insurance. I called Hertz to reserve my vehicle, and the rest was taken care of.
Hertz picked me up from the repair shop (Maitland Auto Body) about 5 minutes after I dropped off my car. This was great.
When I got to the Hertz location, only one man was working the counter while a few people were trying to pick up/​drop off their cars. Not a big deal. I waited, and he took care of me.
The only problem I had was when I got the vehicle. It is UNACCEPTABLE that I have to get a car with the gas light already on. He handed me the keys, told me to return it with ¹⁄₈^th of a tank, and left me in the parking lot.
I spent $ 33 filling up on gas when I returned the car 4 days later with about a half a tank.

I had a very good experience with them here. I’ve been an enterprise guy for years, but will use Hertz in the future. I had my car in for repairs and needed a rental for a few days. I got a good price and a nice upgrade. Maybe they heeded the previous reviews and improved their customer service.

My car insurance was covering 100% of my rental, Mitch at this location promised me my credit card would not be charged. $ 1000 in charges, and a maxed out credit card later… Mitch and Ryan at this location tell me they can’t refund my card until I return the car. But I need the rental for another week, and they charge my credit card $ 27 every day! State Farm has called them 3 times telling them they will pay 100% of the rental, and they still can’t resolve the problem!
I would choose any other rental car company over this one! Save yourself the hassle and don’t rent from these idiots.

I needed to rent a car for a day while my car was in the repair shop. Since I needed it on short notice I had to go with what was available and that was this Hertz location. I made a reservation online. That was the best part of my experience.
My problem is with the HORRIBLE lack of customer service. The two guys who worked behind the counter were not in any hurry to help anyone. I guess they figured they had to be there, why shouldn’t we. This included taking personal calls on their cell phones and texting. Both picking up and dropping off took over 45 minutes and that wasn’t because I was waiting on people ahead of me. This long of a wait time when someone has a reservation is unacceptable.