Gerber Collision & Glass

A semi-​truck drove into my car while I was at a stop. Needless to say, but it left some serious damage to the left rear of my car. My insurance company recommended a few body shops and after scouring Unilocal for the best of the best, it was off to Gerber that I went. They have several locations around town so I am writing a review for the LB McLeod location I visited.
— EXCELLENT CUSTOMER SERVICE: I appreciated that Brittany and Nybia were very patient with me and answered all of my questions throughout the entire process. Nybia advised me that my car was not in good condition to drive due to a puncture in my tire. She graciously asked one of the technicians to change my tire out for my spare so that I could still drive it until I took the car in a few days later. Major brownie points!
— CONVENIENCE: Enterprise Rental is right next door to Gerber. So, I was able to drop off my car and pick up a rental, all in the same place and within minutes of each other. Talk about efficiency! It was completely seamless.
— FOLLOW THROUGH: I would get follow up calls and emails from Mark White, my estimator, on the status of my car. It is very difficult for me to trust establishments, particularly in car shops due to bad past experiences. But, I felt 100% confident that my car was in good hands at Gerber.
— CONCIERGE: My car was vacuumed, cleaned and washed on the outside once the work was complete. There was also bird poop on my car at one point, which they also cleaned off before they returned it to me. This was awesome sauce.
— FEEDBACK: They listen! I received a Gerber survey email, which I completed and mentioned an air/​wind sound coming from the rear of my car after hitting 45 mph. Literally, within a few minutes of submitting the survey, Nybia called to ask me for a good time to bring the car back so they could check on the sound issue. A few days later, Mark called with great news that it was a minor issue (the bike rack was placed in such a way that it created the noise). I got my car back yesterday and what do ya know– no more wind sounds from the rear! TADA!
Gerber @ LB McLeod is awesome. They do great work. They have great people. They read their surveys and listen to feedback from customers. Enterprise is right next door. They leave your car squeaky clean. Honestly, don’t second guess it. Go with Gerber. If I could give them 6-​stars, I would.

I dropped my 2008 Honda Fit Sports at Gerber Collision on LB MCLEOD to get a little bump fixed in the rear bumper, and I was blown away by the professionalism of everyone involved in the process, but especially by DARREN RANSTROM. He made sure to explain every step of the process to me so that I could know exactly what to expect. The best part is that they only took 1 ½ days to have my car ready and spotless, like the bump never even happened! I would highly recommend this shop to anybody who wants a professional and honest job done on their car! Kuddos to ALL the staff!
Angel

I had an incredibly pleasant experience with Gerber on LB McLeod Rd. I was rear-​ended and had to bring my car here for the estimate, and was very happy I chose to have the repairs done here. I haven’t had to deal with too many car issues, but all my previous encounters with car repair people seemed to be harsh and rude. That was not the case at all with this Gerber location. First, the employees are incredibly nice. Every time we spoke on the phone they were friendly and convenient, and they always provided updates on the status of my car. I felt as though I was just waiting for that one rude employee to ruin the whole process, but it never happened! They fixed my car quickly and it came back looking better than brand new, and it was cleaned inside-​out. I will return here for any future car repairs and maintenance.

I’ve had to deal with body shops more than I like to admit. Generally it’s not pleasant, knowing that my ride is wrecked and I’m paying a deductible. I’ve been to the shop that the insurance company recommends/​owns. They say it’ll be easier and faster. That’ll never happen again, and that story is for a different day. I was recommended to Gerber by a good friend. I was still worried, from all the PTSD from previous experiences. I called the shop and made the appointment. It was all «No problem, we’ll arrange the rental car for you, they’ll pick you up here.» There were no questions, and they were very pleasant. Seemed too easy. I showed up, they took my car and had the rental company come by. The dude who was taking care of me was named Kyle. He explained the process, which was stupid simple. I left. Within a few hours I received an email including photos of my car and an update explaining their next steps. The next day I received another email with photos showing the car disassembled and being prepped for the work. This happened throughout the process. I was called and updated on the status of parts delivery and repair. The timeline I was given was met. Even when Hyundai had sent the wrong part to the shop. When I picked up the car it was like new, seriously. It seemed wrong that there were no complications, which I understand can happen. The car was cleaner than I left it also. I took it for a test drive, perfect. The alignment was dead on, a first for me. I came back, paid my deductible, shook Kyle’s hand and was off as if nothing happened. I left the rental there. No need to drop it off at the rental shop. It’s been over a month and I have had no problems. Hats off to Gerber and I will recommend this shop to friends and family for sure.