Floor & Decor

We are remodeling our bathroom and went to the store to get some fresh ideas on making over our master bathroom. We were referred to a design specialist named «Grady». What a fantastic experience. Grady is clearly the shining star at this store with fresh ideas and a full grasp of the design pallets which the store offers. He offered multiple options for us to review and went out of his way to make sure he aligned his ideas with our needs. Do yourself a favor and give them a look on your next project and make sure to ask for Grady!

Literally the most unhelpful employees I have ever seen. I think if they spent as much time helping customers as they do avoiding eye contact, I could give them 3 or 4 stars for their selection.
Truly horrible employees. They have some employees that have been in the flooring business and know a thing or two, but the majority of the people working here look like they would rather be taken out back and dragged around under the wheel of a semi. I don’t understand. If you hate your job, quit. There is no sense making others miserable because you are. You don’t HAVE to work here. It’s not an army draft. You CHOSE to work here! I’m sure there are plenty of other people that would love to work in an air conditioned warehouse ringing people up for $ 13 an hour.
Management is running around not telling the employees to get to work and ignoring the bad behavior left and right.
Really sad to see this place being run into the ground.

There is something fundamental wrong with this store. Every time I come to this store the wait is excruciatingly long. I had a four hour wait during the day. The issue was a phone purchase. Still did not complete that transaction. Apparently they are beset with computer problems. That’s as good an excuse as any, I guess. That been over a year now.
Tonight (April) they are still experiencing the same problem. Long lines at the cashier listening to the latest gossip and various Malays of the floor clerks of which there are hoards. Laughing and chit chatting while I’m stewing in my anxiety to get to the job site or home to bed. I tell you, its no fun.
Makes me wonder though, with the relatively high cost of the products which understandably due to paying those hordes of employees, all that wait time, due to highly inefficient computer network or equipment. Make me wonder if customers did not have to pay for this extreme inefficiencies what would be the uninflated cost of the goods? Ten or twenty percent less perhaps, who knows?
There seems to be no incentive for improvement, as least as far as I can see. I am certainly not advocating strident stoic relationship, that is no fun either. There should be a medium point. Personal interaction most certainly, but coupled with a bit more efficiency. At this point the culprit seems to be the computers. That is the easiest problem to fix. Spending money should be painful but not excruciating. Moreover if someone saw the importance of getting satisfied customers out the door in half the time, what would be the net benefit to the store?
Come on guys you can certainly do better than that. Invest in the computers, or just forget about it all together and go back to pencil and paper. I have a weird suspicion lines would have a shorter wait time.

So my wife and I decided to put down new flooring. We shopped around was was very disappointed that we couldn’t find any deal and everywhere we went we got very bad service. We were told about Floor Décor from a person that does commercial flooring so we decided to stop by and check them out. The minute we walked in we were greeted and helped. I was so happy because I believe in great customer service. The guy that helped us showed us different things and gave us his good advice AND told us we can definitely do the work because we were getting the clicking planks. We got a credit card through them with 18 months interest free. My wife brought home ab out 15 boxes and was able to start right away. The rest of the flooring was delivered in a few days. My wife said the delivery man was very nice and helpful, he even out the pallet in the garage. My wife had gotten a laminate cutter that was used (she wasn’t aware that it was used). She took it back and they took it back no questioned as they even gave her a plank since the laminate cutter tore into one of our new ones. We were so happy with the cost and service! AND the best part is that we had around 16 boxes left, we took them back and saved over $ 900 bucks! woohohoooo! The cashier kept saying she was very impressed on how much we saved. The good thing about this place is that if you have any boxes left over you can easily return them AND again GREAT customer service, I recommend Everyone o check them out!!!

I’m not even sure where to start with the complete lack of competence shown the Colonial Dr., store in Orlando Florida. When my order came in I visited the store to make sure the contractor could pick everything up. I was told it was taken care of and he would have no problems.. Monday when I’m in the middle of a meeting at work I get a call that they wouldn’t let him pick them up. After a long day and calls to the manager everything was taken care of and I was told there would be no more problems. The next day they wouldn’t let the contactor pick up the items. So three days later we finally get everything taken care of and the contactor goes to pick up the flooring. Four hours later he is still there waiting while they are trying to locate my order. When I spoke with Michelle (a manager) two hours ago she said they would have his truck loaded and on his way in 10 min. That didn’t happen. Then I called and spoke with Mike (also said he was a manager) who had no idea what was going on. So here I am four hours later, still no flooring and men sitting in my house waiting. Best of all try and get someone on the phone at the main office. You have to send an email in under 500 words. I’ve asked to be called so I will see what happens. What I can say is whether they call or not I will not be shopping at Floor and Décor every again. The slight savings is not worth the wait and headache. Shop local and remember you get what you pay for. Lesson learned.

HORRIBLE CUSTOMER SERVICE!!! Waited 2 hours for 50 square feet of tile and I’m still empty handed. We figured we would buy grout at least and waited in line another 30 min. It was our turn and the cashier turned off her light and just walked away. No manager around… no apology… nothing. What a huge waste of time.

Had a great shopping experience at this location. They have a large selection of products to choose from at great bargain prices. What made the experience most enjoyable was their team members. Vince helped me pick out all the products I needed on my list and Greg loaded up the car with a smile. To find customer service so attentive, knowledgable, and friendly for a big box store is few and far between.

Extremely rude and insulting customer service. I was in the store this afternoon exchanging multiset mortar ($ 16/​bag) for basic thinset ($ 8/​bag) after our handyman insisted that he didn’t need the pricey mortar to lay our tile and actually preferred to work with the standard material. He’s been laying floors for 22 years so we trust his judgment.
A salesman at the store tried to convince us that we were making a mistake going with the cheaper mortar. As we left, my boyfriend picked up a small bag of grout to experiment with the color and I joked «an $ 11 experiment? We’re on a budget here.» The salesman overheard and commented «Yeah, we can tell.» Excuse me, but who the hell are you? Why are you commenting on my budget? It is extremely inappropriate to comment on ANY customer’s budget much less disparage how much money we can or cannot spend. I was extremely insulted and told him so when he smugly informed me that «there’s no way [your handyman] is going to be able to lay that tile with basic thinset.» Dude, don’t worry about me, my handyman, my floor, or my money. Mind your own business and don’t ever comment on other people’s money.

Horrible customer service. I purchased tile for my renovation. They had part in store and was assured the rest was en route at the pet of Miami. Months later it still hadn’t arrived. Eventually they finally shipped from another store but most pieces arrived broken. I got the run around from nearly everyone I spoke to and the manager just rolled his eyes when I would inquire. Because I could wait no longer I retuned what I could only to have a cashier tell me that I never would have received my order because it was a special buy. That was never told to me– all parties assured me I could order what I needed and it would come. This place has the worst follow through, communication, and service. Yes it’s cheaper, but it’s not worth the hassle.

Sure, the prices are low. However, customer service is terrible. These people don’t know what they are doing when you are calling for help. It took me several days, and calling many stores back and forth before I finally called their main line (which by the way, it is frustrating to use) and get some decent service. The tiles that I needed were sent, late, and all broken. I DO NOT recommend them at all. Avoid headaches and frustrations.

Our experience here was terrific. We were asked if we needed assistance by three people within five minutes of being there and the customer service rep who finally helped us was fantastic. Trish took time not only to answer all our questions but to educate us so we knew what we should be looking for and why.
When we eventually found laminate flooring at an insanely good price, she helped with all the accessories (t-​joins, quarter round, etc.). They cut longer pieces to fit into our vehicle and at no time seemed hesitant to cut a sample or open a box for any customer.
Trish made our experience painless and educational and ended up getting us exactly what we needed. I would definitely recommend Floor and Décor. Don’t even think about places like Home Depot or Lowe’s.

This store has very low prices on tile and flooring products. They have a pretty extensive selection also. The in store customer service is a bit spotty, and you may have to wait around for some time to get helped. The prices tend to be lower than home improvement stores or specialty tile stores. Tile is priced by the square foot when you are buying it and installing it, not by the piece, so some of the knocks on this place are unfounded.

Service is terrible. Employees don’t know the product and are rude Not worth the time. I would suggest paying a little more to get a better product from a more knowledgeable store. Don’t even thnk about opening tocheck the boxes to see if any tiles are broken they’ll take you’d head off.
Selection is not great. Prices are not as good as they advertise.

What I liked: it’s a massive warehouse full of tile and wood flooring options. They have a decent selection of mesh-​mounted tiles ideal for the DIY’er working on a small job and a very wide variety of designs and materials for more experienced tile action.
Several things were very well thought out, including numerous tables for laying out tiles to ensure you liked the design, and a display of how the various grouts they sell will look when dry, so you don’t have to rely on a photo on the box. They also stock the full set of items you’ll need to complete your job like spacers, grout floats, sponges, etc, at reasonable prices.
Another review mentioned a pricing issue with the actual tiles though, and I believe this happened to me as well. The price at the register was almost twice as high as the price displayed on the shelf and I have no clue what logic they apply to calculate ‘per item’ prices. I was only purchasing about 3 square feet (on mesh, so I could divide it into 1″ strips and get 36 linear feet of border) so I didn’t care to debate it as I just wanted to go home and get started on my tile job but the woman in front of me had the same problem, was purchasing quite a bit of tile and actually brought the sign from the shelf up to the front to argue the point. The cashier was entirely unmoved so I got the impression this happens with some regularity — I can only recommend that if you’re not working from the «price is no object» standpoint, maybe find someone on the floor to help you figure out if «what it says on the tin» differs from what your actual cost would be at the register.

Floor & Décor is basically a no frills warehouse format. No decorator embellished set ups or displays that I noticed, just a lot of rows of different flooring elements. This may be a negative to some, but for me, no problem. I’m a nuts and bolts kind of guy anyway. Inventory is organized well and I found it easy to determine where my particular flooring interest was located.
Their layout is pretty simple. The inventory you will take home, is stacked into rows with 3′ x3’ (and other sized) samples mounted on plywood leaning in front of the stack to help you see the installed pattern result.
We were approached three times during our meandering look-​a-​bout, and when we did opt for assistance, we found the assistant very knowledgable and willing.
You can purchase samples and later return them if needed.

This is a tough one to review. It was one of the only tile places open on a Sunday, which is why I came here the first time. The selection and the prices are very good.
However, customer service was either fantastic or terrible. They have a serious cart shortage and every time I asked for one, they looked at me like I had snakes chewing on my head. I had to get some tile that was on the top shelf and needed a forklift. I asked two people, waited 25 minutes and nobody got it down for me. I came back the next day and the 1^st person I asked helped me immediately — I wish I remembered his name. Wanda, the cashier was very helpful and friendly.
They accept returns on unused tiles.

Floor and Décor is located in the Colonial Town plaza, off of SR 50 (Colonial Dr) and Bumby. This is a large store with a HUGE selection of flooring, tiles, granite, you name it. If you are thinking about starting a home project, especially in the bath or kitchen, you should cruise through here. This place has the largest selection in their show room, of any of the big box or other places I stopped in. Great to have items there and in stock to see first hand, as stone and tile color vary so much depending on manufacturer, etc.
They also have nice groupings of products that work together and project ideas throughout the store. They have a 30 return policy, so if you are trying to match up or coordinate with products already installed in your home, buy an item and return it. So much better than ordering in a tiny sample of something, elsewhere.
Finally, the prices are great. On the standard and fancy stuff, they beat everyone else I shopped. Sometimes by a dollar or two, sometime by much more. That really adds up when you are tiling a backsplash or floor. Decent online inventory to shop ideas at home, first.

This outlet misrepresents the pricing of their item by indicating sq ft prices but charging a per item charge. Don’t know if this is bait and switch but it isn’t right! Stay away!

Floor and Décor has every type of flooring for your home – except carpet. They do carry laminate, hardwood, bamboo, cork, tile, and glass tile just to name a few. They also have a great selection of sinks and wall tiles. They also offer tumbled tile and decorative pieces, and the prices are pretty good compared to other flooring stores. Those of us who know nothing about flooring can take advantage of the do-​it-​yourself classes that are offered every Saturday for laminate/​wood and tile floors.