Firestone Complete Auto Care

This place is the best. Sure, there probably is another place that won’t charge as much (though I actually find them to have pretty standard pricing and they always have coupons) but they never push you on anything you don’t need and they’re customer service is amazing. To me, it’s totally worth it.
Giovanni is the man and he’ll explain what exactly you need and why and he makes it simple to understand what’s going on with you car even when you’re totally clueless. I always get my oil changed here but I’ve also had my breaks done including new rotors. Firestone will never surprise you with hidden costs and they stick to their intended schedule.

It was $ 70 to replace a front light bulb. Too expensive, but they treat their customers (and each other) very well. I recommend this place.

These guys are awesome, and there is a super friendly lady at the front desk! My BMW’s air dam had the clips bust off, and it started scraping the road. Most places look at a BMW and immediately try to price gouge you… but not this location. They took it in with no appointment, gave me an estimate of $ 10 and immediately fixed it. Very nice people, I am very pleased and their customer service is outstanding!

Thanks Giovanni. Great job. 100% satisfied. You are honest and knowledgeable. Rest assured I’ll be bringing all my cars and trucks to you in the future. Thank you again.

This is my place!!! I enjoy the entire crew. George & Giovanni always take great care of me. Thank you!

I’ve been needing to find a mechanic for some time — a difficult task for me because I don’t trust many mechanics due to past experiences, but thanks to the other Unilocalers on this website I chose to take my car to this Firestone.
FIRST EXPERIENCE: I went to this Firestone once a few months ago because my car was making a weird noise. They were nice enough to drive around with me but the car didn’t make the noise as we were driving so they told me to come back when it made the sound again — I think this was a great sign because they weren’t eager to misdiagnose just to take my money.
SECOND EXPERIENCE: So I took the car back a few months later (this Friday, June 6) and they took a look at my brakes. Turns out I needed the rear brakes serviced (rotors & pads). I was also due for an oil change so I had them to do that too. My car is working great now and no longer making that obnoxious screeching sound when I drive around. I’m very happy with the results!
The customer service here was also really good. I spoke to Tomas at first and later Angelo. They were kind and straightforward with me. Treated me like a valued customer. I felt their prices were also fair. I’m very grateful to have finally found some mechanics I can trust. Next time I have any issues with my car I’m definitely going back to this Firestone to see these guys.

Great service. They took care of me for a problem that wasn’t their fault. Now that’s customer service!

Recently stopped in for a quick oil change. I did not have an appt. but they worked my car in right away and had it out in 30 minutes. The manager was beyond professional. Explained other maintenance suggestions but did not push it on me to spend unnecessary money. He shook my hand and looked me in the eye when reviewing the bill. I will be making this me go to auto repair shop.

I returned to Firestone just today because I needed new tires. I had gone online first to the Firestone website and got a quote there. There were instructions to print out the quote and bring it in the store so they could honor it. Good thing that I did! I got more than $ 100 knocked off with the tire special they had going on!
Again, the customer service was wonderful. The guys are great with their geniune smiles and just not being the typical car repair shop people.
After getting the new tires, I knew I had to get the alignment done too. I explained that I was planning on going to a different place to get it done because it was cheaper there. Well guess what, they explained that they price matched! Awesome! One trip and no hassles.
Good experience once again.

I’m always a little skeptical going to a new car place and one that is a chain but I was really happy with my experience at Firestone. I went in for an oil change but ended up having a few other things done. I know, I know, you’re probably thinking that they just tried to find stuff wrong with my car, but in fact it had a lot of issues.
My oil light had gone on a few times prior in the week, so I had been concerned about that and it was for good reason! I had a few oil leaks and they and even brought me out to the car to show me where the leaks were. They let me know that I needed to keep an eye on it, because they weren’t able to tell if it was a fast or slow leak.
In addition, they checked my air filters and they even brought them to me to look at and they were disgusting and needed to be replaced. I also got new wipers because let’s face it, it’s Florida and our wipers take a beating throughout the year — especially in the summertime, so they needed to be replaced.
At this point, my head was spinning with how much all this stuff was going to cost me, but in the end I got a really great deal. They had some holiday specials going on, rebates so an oil change, 3 new air filters, and new wiper blades was less than $ 175, which is awesome if you don’t know much about cars and expenses. The guys working there were extremely nice, checking in, telling me the status of the car, etc. I will definitely be taking my car here for any future check ups and oil changes and I suggest you give them a try!

The customer service here is through the roof. If I shut my eyes and talked to the service manager that day, I could have easily been in a dealership. These guys are spot on and professional.
Even with dealerships, you run the risk of being upsold air filters and countless other things you dread having to decline during the process. Well, the experience with Firestone was different in a way that they actually wanted to make sure everything was in tip top shape, without going through that easy-​breezy monologue that you dread will show up eventually.
Matthew the Service Manager was fantastic to deal with, great open conversation regarding what I should or shouldn’t purchase and a real personable guy.
Highly recommended over the extra expense of a dealership.

Who likes getting a flat tire?
Who likes waiting for their car to get fixed?
Who likes dealing with sleazy car repair guys?
If you answered «not me» to any of the above, I encourage you to utilize this Firestone if you have to deal with any of the above. I got a flat tire and after walking in here, realizing they were not sleazy at all and being told I would have 2 new tires and an oil change in about 30 minutes, I really didn’t mind waiting.
Customer service like whoa! Shaw, the store manager is so flippin’ happy. He gets it, not everyone is thrilled to be in there dropping money on a necessity but he makes the experience that much less stressful. He greets everyone as soon as they walk in and shows everyone their options, no guessing games here. The garage is viewable from the waiting area so you can see all the work being done.
I had to purchase four new tires but was only in need of two at the time. However, when I am ready to get those other two, I know exactly where I am going. They forgot to put my tire lock back in my car so they called and said I could come pick it up at any time and when I returned a week later, I was greeted immediately… BY NAME! What? Impressive! I also got my windshield wipers changed in about 10 minutes.
I highly recommend this awesome spot for their customer service, speed and just overall great attitudes!

My wife recently took her care to the Firestone located around 3600 Colonial Drive in Orlando, Fl for a standard oil change. She talked to me about how courteous and professional they were and that influenced me going there for some brake work I needed. The manager there was professional, helpful, and made me feel comfortable doing business there. The work was done in the time scope he said, within the cost I expected, and no longer having the mechanical issues I was having. Kudos to your company-​staff like that will keep me and my family coming back.

Yep, returned this time for cv joints. I knew it was the cv joints going in, and they confirmed it. Again, good folks that did find and explained other problems with the car, but did not try to scare me into getting these other problems fixed. I appreciate their honesty and quick service too!