Firestone Complete Auto Care

After taking my old car here twice, in less than two days, I felt like they ripped me off. Overpriced, hidden fees and After the first fix, left and the car felt like it was going to fall into pieces. Went again and after paying them more «because there was «some other thing that needed fixing as well», the car was still feeling like it would fall off. Two stars because they were polite, while ripping me off.

Came in for a routine oil change and an alignment and was out within an hour, quicker than the guy’s time estimate, there was no hassle, the staff was very nice and friendly and didn’t try to sell me any extra stuff like some other places do, will come again if I need another oil change. Also Firestone is probably the best places to get your alignment done because of the one time payment for the lifetime of your car instead of paying a bunch to have it done every time

I went to the location on w colonial and had a really horribly experience. I called this location and spoke to Matt, right off the bat he went out of his way to help me and get me in to get my oil changed. When j got there I talked to Matt and Chris C who both have the best customer service skills I’ve ever seen. After 20 minutes they were already done with my oil change and rotating my tires. Since I had such a god awful experience at the other store they shined my tires which was super nice of them. When Chris was pulling my car out he noticed my car had trouble starting which I’ve been ignoring for a couple months now. He did a test and told me what was wrong with my car and why I needed it fixed. Being someone who knows absolutely nothing about cars, it was nice because he explained everything to me in detail and I understood why it was happening and what was wrong. I will always come back to this location.

Had an alignment there today, price was good and quick in and out, zero complaints here.

These guys are amazing! They stayed late for me on 4^th of July weekend to fix a brake squeal that was caused by the Lexus dealership. It wasn’t even their problem and they took the time to make sure the squeal was gone… Fine work by a tremendous team of knowledgable mechanics.

Hell’s no, I have used Firestone while I lived on base in Hawaii and they were great. These people have no clue what they are doing. I brought my car in at the start of May since it sounded funny and was hard to turn the wheel. They told me it would be about $ 1300 for a new rack and pinion along with new tubes and a new power steering pump. So I had the whole system redone, no real choice can’t drive it. And got it back the next day. Within two weeks it was acting up again. Sure enough I open the hood and there is no power steering fluid. So I bring it back to Firestone and I was told one of the O’ring’s slipped. It took them two more days to fix it. Ok, annoying but ok…2 days later my car is doing it again. So angry I bring it back. They take a look at it for a day then tell me the high pressure line broke and they need to order more O’rings for it and they they had accidentally put the wrong screws on my cars but it would be fixed soon. So 4 days later I get my car back thinking it must be fixed now. It’s been 2 days since it was in their shop, 2 days since they kept it for 4 days «fixing it» and its doing the exact same thing I paid them $ 1300 to fix in about a month ago. This place is BS.

I usually use Tire Kingdom, but I thought since I was near this shop Id give them a shot. I told them I regularly use Tire Kingdom and they gave me $ 10 off for choosing them over their competitor. I thought that was nice. They quoted me 45 min. (Balance and Rotation)
So I walked over to publix and starbucks to kill the time, I arrive an hour later knowing that they usually take a little longer that quoted. I walked up and saw my car already pulled out, looking ready to go. I step inside to retrieve my keys and the man working the counter said, «Oh let me check on your car.» I could clearly see it was already done, but I let him «go check on it». He came back and said «I’m going to have them pull it in now and I’ll be helping them get it done.»
Well I’m now sitting here watching re-​runs of family Fued while they start on my car an hour and a half later.
Just went and looked in the garage and it has not even been lifted up yet. I dropped it off at 11:30 and they said it would be finished by 12:15. It’s 2:00 now and they haven’t started on it.
If you’re in a hurry don’t come here. If you drop your car off just make sure you have a ride home.

I’ve been servicing my vehicles at this location for over 10 years… These guys are amazing and deserve to be recognized! I live close by and have been given rides to and from my home while they work on my vehicle. Despite how very busy the store gets, I continue to get GREAT service! Both Richard & Billy the store manager are honest, professional and courteous. The rest of the guys are great too! I highly recommend this location.
LT

Great and fast service! They really work with your price range and timeframe. Very helpful.

I have been servicing my vehicles at Auto Zone since I had my first car. Any time I move to a new city, I will take my car to Auto Zone until I find the «right» one. The location on Lake Underhill is my third location, and by far my favorite. I have taken my truck to them twice now and both times they have excellent customer service, don’t push me into anything I don’t need, and get my truck in and out. Can’t beat that for a car care place!

I have to say; I think I have found my new go-​to car center for things like oil changes and the like. For years I have been going to TiresPlus but when I needed a new set of tires I immediately called them and got a quote. I had a lot of help from a fellow Unilocaler who motivated me to do a thorough investigation so I got quotes from TireKingdom, some place called Alligator tires, and some other place I don’t remember. I honestly didn’t think to even call Firestone because I automatically assumed it was going to be way too expensive but I called anyway and indeed, they initially quoted the most expensive amount I had received up to that point until I told them that I had gotten a quote that was almost $ 100 less from a competitor using their own tires. The gentleman on the phone asked me to wait a moment and after a couple of seconds he came back and offered me a quote $ 10 less than TiresPlus AND Road hazard warranty thrown into the deal. Needless to say, I made the appointment with them.
Unlike TiresPlus, they didn’t come to me with a list of things wrong with the car– trying to convince me that unless I have the work done at that precise moment; my car would be doomed for all eternity, on the contrary; they actually told me that given the mileage the car has it was in excellent shape.
My only complaint about the experience was that they took 1 hour and 15 minutes longer than they had initially said it would take and I did have an appointment. So I waited a total of 2 hours and 15 minutes, but next time I’ll just drop off the car and pick up later cause watching property brothers on HGTV for 2 hours will have you cross-​eyed and mumbling gibberish — true story.

Driving home in one of our Florida afternoon monsoons is not the best time to have a tire warning light go off. After a stop to add more air to my (very flat) tire I pulled up Unilocal and headed to the nearest tire place.
I have to say I lucked out a bit here. I realized when I was adding air to the tire that the tire was pretty worn around the edges and most likely would need to be replaced, so I was prepared for that. (They did check first to see if it could be patched, which would have cost $ 20, but my tire was unpatchable.)
I arrived pretty close to closing and there were several people waiting ahead of me, but they still got my tire replaced. I realize I kept them there after closing and I really appreciate it.
The salesperson I worked with seemed like a genuinely nice guy. I overheard him talking to other customers about how to prioritize the repairs they needed, and he just seemed very honest.
Speaking of the other customers, there were four of us, all women, in the waiting area. And what was on TV? An alligator-​hunting reality TV show. This was truly one of the most horrifying things I have ever seen on TV. I mentioned it to the salesperson as I was checking out and he said the History Channel is one of the best stations they can put on in the waiting area. So, the alligator hunting was somehow on the History Channel? Ugh, that is so disturbing. Completely irrelevant to the review, and I apologize if you are still reading, but seriously! Who makes shows like this?
Anyhoo… good tires. Keep this place in mind if you need an emergency tire repair in the Rio Pinar area.

I purchased a 2003 Honda Civic in 2012 that had a variety of problems stemming from poor maintenance on previous owners’ behalves. Thanks to the folks at this location of Firestone, 2 issues that baffled other service centers were properly diagnosed and fixed here. I had even purchased two new tires at a different location that were immediately causing me a variety of issues and the folks here replaced them free of charge without attempting to blame the issues on the driver. I appreciate the respect I receive here as well as the service.

I have been visiting this location on and off for 10 years now with different vehicles. It had been a few years as I had a new car with a dealership warranty. I had to purchase 4 new tires and Carlos remembered me from my last visit two years ago. They had reasonable prices on Bridgestone Duelers and a buy 3 get 1 free tire promotion. I knew that i would have my vehicle for quite sometime so I also purchased the lifetime alignment. One of the few car repair places I trust to offer reasonable, product, service and labor prices.
Just goes to show you good service and reasonable prices keeps customers!