Fields Appliance Service Inc

Horrible! Technician guessed at what needed repaired on my ice maker after approximately 15 minutes… he had no idea what he was doing! He said the machine needed a complete «low end» replacement. My husband disagreed with him, as he is very familiar with refrigeration units. Technician said «oh no, that is what is wrong, I will order the parts and be back next Monday. When Monday rolled around and my «window» for repair came up I get a phone call saying that one of the parts was shipped damaged and that they have reordered the part, but couldn’t confirm when they would get it! SERIOUSLY! Well on Friday I get a call saying that they have the part and will be out Tuesday for the repair. Well today is that Tuesday. Technician showed up with new parts in hand, came in and completely tears apart my ice maker and notifies me that he has to leave to get a tank refilled for his torch so that he can solder the new piece in. WHY was this not done before? After being gone for over an hour he returns and begins servicing my unit… might I add that he is careless with my machine and the surrounding cabinetry… he let the door fall open and hit the cabinet leaving a scuff mark! OUTRAGEOUS!!! After carelessly putting the new parts in my machine he quickly packed up his belongings turned on my machine said the new parts should work and fix the problem and then just as quick left my home leaving a huge mess of mud in his path. He DID NOT STAY TO SEE IF THE PROBLEM WAS RESOLVED!!! What kind of service is that! After waiting a bit to make sure the machine would make ice… which IT DID NOT… I called Fields to let them know that it was still not working… in fact it was doing the same thing when I originally called for service… I was told that the job was complete and the technician said the machine was working properly. WHAT A LIAR! He did not stick around long enough to make sure the unit was working, how would he know? Anyway, they refused to come back to fix the machine. I was told that the job was closed and that I would have to go back through the motions with the warranty company. WHAT A LOAD OF CRAP… THE JOB IS NOT COMPLETE, MY MACHINE IS STILL BROKE!!!
This company is BAD all around from incompetent technicians to horrible customer service. I am sure those 5 star review they have are from friend/​family trying to cover up all the negative reviews they have gotten, not to mention losing their BBB rating. What a lousy company. Hoping that my warranty company takes my advise and stops using them for repair services… as I would hate for someone else to go through what I have!

Horrible. Believe the reviews and STAY AWAY!!! The office staff is incompetent, their scheduling process is a joke, «managers» never call you back, they don’t show up when they say they will and when you call to complain, they threaten to cancel the service call. After waiting two weeks for them to fix things that THEY BROKE trying to fix the problem you originally called them out for.
The ONLY way they’re in business is because Whirlpool uses them as a repair company. My next call is to Whirlpool to hopefully fix that!

I had to give at least one star for this company, otherwise, I would give them a zero. I made an appointment a week ago, and they confirmed the appointment 3 days ago. Today, they called me saying the tech is sick and have to reschedule. The clerk says they are extremely busy and I should make my mind rescheduling now, otherwise I will lose one 4 days later. I wonder how this company remains in business with these many people complaining about their lack of customer’s time.

Fields Appliance has sent a technician to my home fourteen times since the purchase of this refrigerator just fourteen months ago.
Every time they show up, they tell us that a part was not ordered. They tell us that the wrong part was ordered. They tell us that it is KitchenAid’s problem. They tell us anything and everything. What they do not do is fix our icemaker.
They have not been able to fix the issue in fourteen visits. They always forget to bring a part during each of those visits. On the rare occasion they do bring a part, they tell is that it is the wrong part. I could have built a whole new refrigerator with all of the parts they have brought to my home.
I have missed fourteen days of work waiting around all day for Fields Appliance to show up. On three occasions, they failed to show up all together. So in essence, we have had seventeen appointments in the past fourteen months, with three no-​shows. I cannot afford to miss any more work. I could have purchased a whole new refrigerator for all of the lost wages incurred from the fourteen days of missed work.
My complaint has been filed with the BBB.
Whirlpool (KitchenAid) was notified and they offered to replace the refrigerator in whole, so that I would not have to endure another attempt by Fields Appliance Service to fix it.
Never, ever, use Fields Appliance Service.

My Maytag dryer stopped working after 2 years, so Maytag dispatched Fields. Their first available appointment was 6 days later. I really didn’t feel like waiting 6 days, but didn’t have much of a choice. Fields had an automated system call my phone to confirm the appointment. I confirmed it.
They never showed up. I called their office and all I got was a recording saying that they were closed. Thanks, Fields. Now I have a pissed off wife and I have to scramble to find a repair place on my own or buy a new dryer, before we run out of underwear.
Since Fields is fed business by Maytag they don’t need to focus on service. Don’t like it? Screw you they’ll just keep getting money from Maytag.

Excellent customer service! I had an issue with a recently purchased Whirlpool refrigerator. I contacted Whirlpool and they scheduled an appointment with Field’s Appliance Service to suite my schedule. Field’s contacted me the same day to confirm the appointment. They also called the day prior to confirm /​remind again and to give me a more narrow appointment window. Andy, the service technician called to tell me he was running a little late, but still made it to my home within the scheduled window. Andy was very professional. He came in, assessed the situation and very quickly fixed the issue. Although this was a warranty issue with Whirlpool, I would use Field’s Appliance Repair again and would highly recommend them to others. Excellent experience!

Fields Appliance service is surprisingly expensive. I will look for another company next time.

I bought a new KitchenAid refrigerator less than two months ago and the ice maker is already broken. It is still under warranty so I called them and they scheduled an appointment with Fields Appliance service. They gave me a 9 am — 5 p. m window so I had to completely clear my schedule and stay home all day. At about 3:25p.m, I saw a man walk up my driveway to my front door, turn around and leave. I did not hear the doorbell ring and couldn’t see his vehicle clearly so I figured it wasn’t the repairman, but I still went downstairs to check. By the time I got down there he had gottten back in his car and driven away, leaving a tag on the doorknob. I started trying to call Fields but could not get an answer so I finally called Kitchen Aid. The woman at Kitchen Aid said Fields could come back the next week for another 9 – 5 window. The note the man wrote on the door tag said that he had called my home phone at 3:02 pm, arrived at 3:19 and left at 3:28. I do not believe that this was the case because my call history showed that the first time he called was at 3:09 and he left a message saying he was going to «head my way.» Then there was another call at 3:21 saying he was «on the way». I think he got to my house at 3:25, immediately walked up and put the tag on my door and left. I did not hear the doorbell ring. I was furious having wasted an entire day waiting and now they want me to waste another entire day and wait another week. I said no thank you and asked Kitchen Aid to find another contractor.

I find this company difficult to reach on the phone. Many times there is no answer. The phone rings busy or like this morning it is 8:00 and the after hours message is still on.

I have been trying to get my $ 3000 Kitchen Aide grill which is under warranty repaired for months. What a joke, they come out and replace a module and then say it was the wrong one. The repairman said that it needed another module and he would order it. When I went to follow up, guess what, no module was ordered and they said the unit is not repairable.

I own and manage many rental properties in the Greater Orlando area. I count on Fields Appliance Service to provide quality, professionalism, and prompt repairs. Most tenants take care of the homes and appliances provided to them, others seem to cause damage to everything they touch. Maybe it’s inexperience, maybe they just don’t care. When repairs are needed I call Fields Appliance Repair and they are prompt, courteous, and provide experienced technicians that get the job done. The reason Fields has been around so long is because they care about the job they do and they get it right the first time; No call backs required.

We had Tim come out from Fields and work on our gas cook top and replace the door on our fridge. All I can say is WOW, this was the best appliance service ever, and probably the best home service of any kind that we have had in our nearly twenty years as home owners. Tim was very professional and extremely meticulous. He made sure that everything was fixed to our satisfaction and that we were clear on what he was doing as he stepped through the work each time. I highly recomend Fields for your next apliance repair. Oh, and they recently became certified to work on Samsung refrigerators, and believe me, you don’t want to let Samsung send anybody else, just sayin’!

Lowes scheduled for service, no one showed up. The tech called me at 6pm, (my appointment was between 4 – 6) and he got disconnected after 5 seconds, I tried to call him back to get sent into VM 3 times. Well on the 4^th call he accepted the call, only for me to listen to his television for 30 seconds before I hung up. To think I waited a week for this lack of service, and had to reschedule through Lowes for another appointment from a different company. Never again.