Ferran Services & Contracting

I no longer feel comfortable recommending their AC services. After a recent experience with much confusion, incorrect billing, missed phone calls, several unanswered messages, wrong addresses, etc, I have lost faith. Customer service MUST be a priority for any company no matter how large. When that is lost, customers will go elsewhere.

I had an excellent experience with Ferran Services & Contracting when my landlord hired them to repair a really messed-​up shower dial & valve assembly. The landlord had previously hired someone else, and that guy came in and basically gave up with the excuse of not being able to find the right parts. Ferran was then hired, and their guy came promptly and professionally and now my shower looks BETTER than it did before work even started, and it actually works properly.
I was particularly impressed because we hit a small snag in the repair job due to some crappy construction in my apartment and a shutoff valve that wasn’t working quite right. The Ferran employee handled the problems calmly and methodically, including dealing quite courteously with the maintenance guy from my apartment complex, who was a total jerk to the Ferran plumber.
All in all, my experience with the Ferran Services & Contracting people that I worked with was probably one of the best professional service experiences that I’ve ever had or ever heard of.

This company is terrible. Service was through my come warranty company. No follow up. Called them 4 times and never returned call, even after they kept promising.
They lied that the warranty company would not authorize service. Finally warranty company assigned another vendor and other vendor found issue right away and repaired.
Ferran has NO customer service

Very long story, as short as possible. We live in an older house and, since we moved in here ten years ago, we have had an old Florida Power energy saver box attached to our hot water heater. Well, we have never had Florida Power for our electric service but have Progress Energy. So, when I went to change out the hot water tank, I thought it might be nice to get rid of the old Florida Power equipment attached to it. When I called Florida Power they subcontracted to Ferran to remove the old box and replace it with the Progress Energy equivalent. When their electricians came out they were very professional and found that they couldn’t rewire the system with the new box due to it being incorrectly wired to begin with. The breakers were too small, and the wrong type (which I already suspected) and the wiring was not the right gauge wire. So, I asked if they could request someone to come out and fix the problems so they could finish their work. They were able to go ahead and make the needed changes themselves and then finish the installation.
I was very impressed with their professionalism and the quality of their work. I will definitely use them for electrical work going forward as well as AC if needed.