FAS Windows & Doors

We used FAS for four windows in early 2015. We stopped by their booth at a homeshow and signed up for an in home consultation. We had the consultation and were still entertaining other quotes, so we didn’t sign the contract right away. We ended up going to the showroom and getting a new salesperson, but it was mainly due to wanting the gentleman we spoke to at the homeshow, Dave, versus someone else. We signed the contract and within 4 weeks, had the windows installed. CJ came out to measure the windows prior to placing the order to get exact measurements and he was on time, professional, and quick. I was told the windows would take up to six weeks, but it wasn’t nearly that long. I was able to pick the day for the install, and everything was communicated clearly and quickly via email. At the install, it took about the entire day, but was flawless and no mess at all was left behind. I was very satisfied with a job well done. After the install, communication via email and phone allowed me to pick a day for the county inspector and permit finalizing. Were the windows expensive? Yes. But the quality is fantastic, customer service quick and great, and best of all, no worrying at all, the job was done correctly the first time and now we will look to them for patio doors in the future. All you have to do is sign, and they take care of the rest. Completely hassle free. Highly recommended.

Horribly run company! From A to Z everything was a hassle. The turnover time for my window/​door took longer then told. Installation was a hassle as we scheduled the date and they cancelled twice. And the work was questionable. The most frustrating part was a woman named Tammy was suppose to contact me for scheduling installation and after for final inspection. I never once heard from a Tammy or anyone. I called her multiple times and left so many messages and she never had the courtesy to call me back. I reverted to calling original salesman to get install appointment and permit info. So unprofessional. They couldn’t even get my husbands name in the system correct after I asked them to fix it multiple times with multiple different people. I would never refer this company to anyone!

Sales guy was okay…
Signed contract on 2÷20÷2015.
They told me 4 – 6 weeks. 16 WEEKS LATER!!! In fact, just this morning I received a phone call from FAS windows so that they could set up the final inspection with the City of Orlando. Today is August, 21^st. Since signing the contract it has been a total of 182 days or 26 weeks or 6.5 months. YES… HALF OF A YEAR!!!
When they did finally do the work I ended up wishing they hadn’t touched my home!
The windows were not installed properly, the caulk job was a joke, and they cut all the wires to my alarm system. Yep… cut the wires. They have had to come back a couple of times to fix their mistakes and each time they were in my home both my husband and I did not have a good experience.
Ultimately both my husband and I REALLY WISHED we had gone with another company. :(

The sales person provided the highest quote and refused to negotiate. Despite this we went with them based on the great reviews.
They estimated 4 – 6 weeks until they could install them but it took 10 weeks even though I accepted their earliest available appointments.
After installation they refused to honor the payment terms they had provided in writing because they were on a separate document from the contract. The sales person then tried hard to pitch me on the fact that he never offered those terms, despite the fact that I had them from him in writing in an email.
The work they did was acceptable. I have no major complaints about the final product. The path to get there was long and now I feel cheated. FAS is not worth the 5-​star premium they charge. Best to go somewhere else.

FAS replaced 3 windows and a sliding glass door in my home. The new windows are like night & day from what I had before. They kept the windows in the style I wanted and the slider glides perfectly. I can’t wait til phase two. I will most definitely be rehiring FAS and their install crews for the next go around!