Extra Space Storage

I am incredibly pleased with my experience with Extra Space Storage. I reserved a 10×10 unit, but it looked too small when I got there and they changed me to a larger space immediately. We were helped by Curtis, who was very personable and helpful. The OBT location is extremely convenient for me, and I love that they are open so late (10pm) and have a manager that lives on property.
I just started renting space with them, so I can’t speak to some of the problems that other reviewers had over time. I need my stuff stored for at least a year, so we’ll see how it goes. But so far, so good!

Are you looking for a business opportunity where you can rip off the public and steal money from people with relative impunity? A career running a self-​storage facility like Extra Space Storage may be for you!
I started doing business with Extra Space in March 2015. We needed a place to store the belongings of a recently deceased relative. The rate quoted on their website for a 5’X10’ storage space seemed reasonable. What they don’t tell you is that the price doesn’t include their MANDATORY insurance of $ 10/​month. After fees and taxes, that $ 44 web rate = $ 58.99.
What they ALSO don’t tell you is that after a few months, they jack up the rate another 12% — bringing your total to $ 66.45/mo or 50% more than the price they quote online originally.
Now, what REALLY made me angry was the following adventure:
They like to do automatic billing.
** Somehow around Nov 6, my credit card account was hacked and someone was making fraudulent charges.
** On the morning of Saturday, Nov 7 my credit card company called and asked me about the suspicious charges and shut down my account.
** On Nov. 9^th, my monthly payment was due and I assume Extra Space tried to bill the credit card and couldn’t.
** On Friday, Nov 13^th, I received a new credit card.
** On Monday, Nov 16^th, I went to the storage facility to clear up the billing and drop off some stuff at my unit. I arrived to find an extra lock on my unit from the facility. I went to the front desk.
** The dude CLAIMED they tried to call me on Saturday, Nov 14 about the late payment (late fee is assessed after 5 days). I have NO record of any call from them on my cell phone. They charged an ADDITIONAL $ 20 late charge before they would remove their lock. (I went back and looked at my contract and it only listed a $ 10 late charge after 5 days).
Now, are they within their LEGAL rights to do this? Yes. The contract says all rates and charges are subject to change… blah, blah, blah.
Is it SHADY and MORALLY REPUGNANT? ABSOLUTELY.
The only reason my payment was denied/​late is because my credit card account was frozen due to fraudulent charges. They screw you over — and they know you’ll generally take it because it’s a big hassle to move your stuff once it’s all in the storage unit. Will not do business with this company again.
P. S. They have signs all over the facility asking you to give them a review on social websites. Well, now they’ve got one.

Hanna and Ray were awesome great place clean and good service. I would recommend it. I had to change my storage unit and they were very helpful.

I use the space for my business and just transferred from a competing company. So far so good. Prices are lower. Location convenient. Access and security meet my needs. It’s clean but looks tired. I used this facility in 2003 –2005 when it was College Park Storage and it was tired back then. Sure wish they would spring for some new carts. Old, wobbly, rusty, wheels stick making it difficult to push.
All in all the place meets basic needs for storage.

The guy that helped me sign up was nice. The thing he failed to mention is that after 5 months, they increase the rate you pay for storage. They say it’s policy that they mail out a letter to let you know, then they increase the rate, poof, out of no where. It’s standard practice, so if you are thinking if getting a unit, ensure you budget that rate increase after a few months. I totally feel jipped, but hey, what can I do, I’ve already moved in. I can’t wait to cancel the contract. I feel taken advantage of.