Enterprise Rent-A-Car

Just before I go out of town for Thanksgiving, my car decides not to start due to a fuel pump that needs to be replaced. After having the car towed to a repair shop, a customer service representative calls me to inform me that the part needs to be ordered and will not be in until the Wednesday before Thanksgiving. Telling the rep to keep the car over the holiday and I’ll pick it up when I get back, I decided to get online and make a reservation for a rental car from Enterprise.
I selected an intermediate size vehicle and made arrangements to be picked up on Tuesday morning. My driver, courteous and friendly, picked me up at home at the time I arranged, and away we go.
I had a short wait time, since there was only one sales representative working the service desk, and two people were ahead of me. But when he was finished with other customers, he had my paperwork done and in a Toyota Corolla in no time. And that was including going over the paperwork and inspecting the car.
Rental charge for the week was $ 130.00. Unlimited mileage. With tax and fees, the total came up to $ 157.76. There is also a $ 200.00 deposit, which is waived when the car is returned. And Enterprise requires that the car be returned with at least a half a tank of gas. No problem there.
The Toyota Corolla handled well, and had great gas mileage. Thirty-​eight miles to the gallon highway! And for being a smaller car, it was comfortable for my trip.
The only issue I had with Enterprise was when I returned the car in on that Tuesday morning it was due.
Another customer service rep working the service desk handled my paperwork and informed me that the total cost came up to over $ 400.00. Pointing out the correct charge on my receipt from the day I picked up the car, he then corrected the total amount for the rental. But for some reason, the amount of $ 357.76 (The $ 157.76 rental charge and $ 200.00 deposit) was charged to my credit card account twice. I then had to bring that to the customer service representative’s attention, which was later corrected when I contacted my credit card company about the issue. So the total charged to my account was $ 157.76.
Other than that, I was really happy with my rental car. Enterprise helped me get on the road for the holiday, and the staff was friendly, prompt, and courteous. And a shout out for keeping my cell phone in a safe place until I came back to pick it up after realizing I left it there in the waiting area. Plus there was no sales pitch for added insurance or other outrageous fees.
Enterprise Car Rental has several sizes of cars available. From compact on up. Plus they also rent trucks, for anyone needing to move or haul something on the weekend.
If I am in a situation where I need to rent a car, I will most likely come back to Enterprise.
Especially if my car decides to break down before another major holiday or vacation.

I’ve used this particular location numerous times because it is close to my home in Baldwin Park. Although the people that work there are pleasant, especially the manager, I’ve had poor experiences. A rented a car that had a broken air condition, another car where the outlet for my phone charger didn’t work. The other day I booked a rental for 7:45am pickup and there were no cars available because they were all being cleaned?! These items are critical for a business person who is limited on time. I’ll be choosing a different car rental company further from my home from now on… to save time.

I moved here from NM and now will be a repeat customer here. Thank you Matt Damico

They took care of me well. Even after my insurance company stopped paying for car, they allowed me to rent at their rate. convenient location. Cheaper than airport. Extra props to the manager Jovan

I only went here because of my insurance, but if there were other options I’d surely take it!
If you think you will be in and out in a jiffy, think again! I dropped up my car at the body shop to get it repaired. Enterprise came to pick me up, the driver had asked if he can pick up another customer down the street before going to the office which I was completely fine with.
When I got to the office, my reservation wasn’t set up, okay probably my fault, thought it was taken care of. Had to the call insurance and set it up.
My insurance gives me a credit amount a day, and most would assume you don’t want to go over that limit to pay extra. They took me outside showing me different options and I felt like I was trying to get up sell. I just want to get the car within my credit and go. But you have to wait some more because they have to take it and get it washed which he said it would be 5 – 10 minutes which took more like 25 minutes! Shouldn’t it already be cleaned and washed ready to go?.. No I guess not.
To top it off, by the time I get in the car, I only have ¹⁄₈ of a gas tank! ¹⁄₈! Really, Enterprise? So inconvenient! More time spent to get gas! Definitely set a good amount a time before planning to go somewhere or heading to work. Oh and by the way it reeked of smoke which they tried to cover up with spraying some type of lemon aerosol, I guess those no smoking stickers don’t work.