Enterprise Rent-A-Car

When I rented a car I was given a great little car, which was great for what I needed it for. It had great gas mileage and was a breeze to understand. My issue was that I was originally going to rent it for 3 days and then return it to later in the week rent it for one more day. When I called the center and spoke with a representative named Patrick who originally helped me take out my rental, I wanted to ask if it would be better (financially) if I was to just keep the rental, or if I return it and take another rental for the one day. He told me that it would be cheaper to keep the car and that since it was like I was going to keep it for a week, that it’ll go on the weekly rate of $ 140. I wouldn’t have to pay any more money than what I already had paid and that I will receive my $ 200 deposit back. I thought this was great so I kept it. When I returned the car he told me that the total came up to be $ 389 that I will be getting $ 29 back from my deposit. I asked why and he said «I forgot to tell you that your insurance daily rate was going to eat through your deposit. I was super shocked! Since I am not one to make a scene I smiled and said thank you and left». I feel that I was lied to. I openly asked him that if this option of keeping the car was better for me money-​wise than returning it and then taking it out again, he knew this was going to happen and chose not to say it to me. So without being aware I spend just about the $ 411 I originally put down. I am so disappointed and would advise EVERYONE to steer clear of this place, they will play you like a fiddle and just want to take you money. SUPER DISAPPOINTING!!!

Thank you Dominique for picking me up. It was very busy Thursday evening and since I did not know the area, I did not trust walking. Glad I did not try to. Staff was very friendly and upgraded me to a much bigger vehicle since I was the last customer of the day and everything else was gone. Lucky me! Patrick, the manager, was very friendly despite the small office being overcrowded. I was happy with the service and the car that I rented.

Close to MCO Airport ! & staff was friendly. I chose a vehicle online for 282 $ and when I arrived they dropped the price down 10 $ & put me in a bigger car which was a good thing on account I had a full car that weekend ! Next time I am in Orlando I will use this location again !

I have been to this location and I have never had any issues — the staff has always been fantastic!

The assistant manager Reid helped me right away, he provided great customer service, he was quick and attentive. As soon as another customer walked in he greeted him right away and assured him that someone would be right with him to help. Sure enough another rep came directly to the counter to assist! Everyone was kind and did not ignore your presence! Reid took me to the vehicle to review for any damages and gave me all necessary information regarding the rental.

Horrible service. LONG WAIT. Never going again! And the girls that work there pretty much try to MAKE you get their insurance when your car insurance covers it already. One even said, «give this to the cops, this is your registration». What the heck?!? Poor customer service! Horrible!

We are locals and they rented a ROACH INFESTED CAR to my daughter! This is the most horrible experience EVER! We are professional people! Who does this!!! I bought some dinner went to an event came out roaches were everywhere!!! On the dashboard! Then I put the container and a grocery bag in the back cleaning out the front. And the roaches were jumping out if the bag!!! I have a new house! I DINT HAVE ROACHES!!! So they rented us a roach infested car from GEORGIA!!! This is causing me pain and suffering! I’m wiggins out over the nastiness!!!

This is my second time here in two weeks. The first time it took me an hour and a half to get served because it was 5:00 and they had one poor girl working.
Today I come in and there are 2. But there are still a million people. I imagine I will be here for another hour and a half.
I understand that it’s 5:00 on a weekday, so of course it will be busy but WHY wouldn’t they have more people working at what is probably the busiest part of their day?
The people working are friendly enough, though I pity them for having to work here.
There are brochures for things around orlando that have deals in them, so you can look through those to entertain yourself for your long stay at Enterprise.
I can’t review what it is like to drop off a car because I’m able to drop it off with the collision shop and not have to worry about making a trip here. There is a drop box which many angry people threw their keys into the first time I was here.
I give it two stars because the workers are relatively friendly, though they seem to hate their lives (understandably so) and because I dropped off the car (perfect condition, more gas than I left with, etc) and didn’t have anyone check it over with me there and they didn’t try pulling anything. So they were at least honest with me.

I have been renting from this location for many years. I always come across great service and the agents that work here know how to treat customers. There are no aggressive sales tactics to try and get you to purchase coverages you don’t need. They offer a wide variety of vehicles including the Infinity G37 which I just rented for a trip down to South Florida. The hours are a bit limited but the pricing is just right. Their office is located on Hoffner between Semoran and Goldenrod.

A rental location that is a bit out of the way on Hoffner, a few miles from the airport. It is co located at a body shop/​repair place for the Airport Chevrolet dealership. The staff is friendly and the lines are usually short. I was told by them that the rates here are actually cheaper than the airport site.