Enterprise Rent-A-Car

Person checking out was nice. Paid for an upgrade to a Cadillac ATS. Got in and there was a strong smell of lemon freshener. 2 minutes into our drive we discovered out car smelled like an animal died in it. That actually dissipated overnight. I called to see if I could replace the car in Daytona where we were staying. The person on the line said she couldn’t help and check to see if there was a replacement there that I could get. Horrible service!!!
Next day I discovered the car was actually dirty. I had to clean the side mirrors to see with them. My seat is permanently dirty. Really uncomfortable car. The radio has some film on it. All I can say is ick!

No issues returning my one way Enterprise rental from downtown to the airport. Service was fast and friendly, and the price came up correct on the receipt I had printed. Can’t ask for much more!

Check-​in was slow — two people working but was more the fault of people who didn’t pre-​check and thus had to give in a ton of information. Friendly folk. Won’t go over insurance and other options as that’s more corporate-​driven, I believe.
Cars were in a lot across the street, first floor, and check in there was by a nice young man who let us have a choice of cars. They highlight two gorgeous sports cars up front. I assume that’s for those who really want to speed through the streets like Miami Vice.
The VW regular sized car — forget it. It’s slow and has no pickup to get in the acceleration lane. Only pro was that it was easier to ID given the Georgia plate. Car smelled awful, we had to open it up to air out for a while. The Hyundai might’ve been a better choice.
Return was fast and simple, and the ladies there were very nice and efficient. Bill handed right over.
Things to think about — check out the Sunpass option, as a lot of smaller exits on the expressway don’t take change anymore. And carry change. They need a change machine, in fact, as some areas only take coins. I’m still waiting to see what I’m billed for regarding the Sunpass (scans the license plate and then Enterprise bills you later).
Overall, had better experiences with the cars & the check-​in at Enterprise at other locations, but the check-​out at the end saved it from being a more miserable experience.

2 stars only
* Person at counter rude n not helpful
* Person at garage was not helpful said I was giving him a hard time when I asked about the bill
* car smelled like foot
The 2 stars I’m giving is for the returning the car
* very fast n easy
* everyone nice n friendly
* manger helped me readjust my bill to the correct amount

A big part of integrity is when quality delivered is quality as promised, and Enterprise really shines through where others fail. I have used several different rental car companies over the years, and Enterprise has been impressing me more and more at several locations, including this one at MCO.
When I reserve a rental car, I always state what I want and the rental car company gives me a quote for the type of car I require. Seems like a simple concept, right? Apparently, the last time I rented with Budget at MCO they couldn’t get this right. Oh well, that’s another story filed under «one-​star reviews.» Thank goodness this Enterprise at MCO is different.
Upon my late arrival at MCO, I quickly left my airplane headed to Enterprise. I told them I did not want insurance or anything else and they didn’t try to sneak-​in any type of hidden fees. Upon leaving the Enterprise desk their quoted price matched the price they quoted me on the phone.
I walked to my rental car and one of the Enterprise employees ran to get my car for me. Who does that? Apparently this fine young man at Enterprise does. Once again, I checked my rental agreement in a paranoid manner, after having been swindled by Budget the last time, and I was pleased to find everything was as promised.
My rental car was clean and acceptable for my journey. I would have preferred an American-​made car, but I seem to be «old school» that way. My only issue is with those stupid keys that all rental car companies always bolt together. What good does it do to have duplicate remotes and duplicate keys all permanently fastened to the same keychain? OK, I’m a guy, and everything goes in my pocket. The last thing I need is some big damn wad of unnecessary keys bulging out of the side of my pants. Oh well, that’s just a small pet peeve.
I returned my rental car and a nice young lady at Enterprise received it efficiently with a smile, and thanked me by name. Unlike other rental car companies, Enterprise did not ask to see my gas receipt to verify that I filled it with gas. I hate it when other rental car companies question my integrity when they can simply look at the gas gauge.
Quality promised and delivered. Thanks Enterprise; I’ll be back.