Disney’s All-Star Music Resort

Our overall stay here was good, with the exception of the front desk. We checked in at concierge, which was great. The room was fine for the price. A lot of buses coming and going to take you to the different parks… checked in bags at the hotel instead of the airport (nice)… arcade was good but not a lot for 4 year olds (still ok)… food was what you expect in a place like this. Lots of selections but repetitive through the days.
Smoking… sigh. Smoking areas were in the main walkway between the buildings so you had to go walk directly in front of the rooms to avoid it. Not sure how they could improve on this.
We didn’t get to use the pools as we were too busy and it was too cold at night, but they looked very clean and inviting.
This hotel would get 4 – 5 stars if it weren’t for the front desk… rant follows.
I forgot a personal item and it was recommended to have Turner Drugs (TD) deliver to the hotel. Apparently it’s a really bad idea to have a delivery sent to the hotel if you’re not married to (as in have the same last name as) the person who booked the room, even if you’re on the reservation. Two times I waited 20+ minutes at the front desk at 11pm (after TD was closed) to be told «sorry, no package». I finally called TD the 3^rd morning only to find out that they DID deliver my item the day after I ordered it/​the morning of my first «ask». Then I called the front desk again and they located the item and promised it would be in my room when we returned that night. NO PACKAGE. I called the front desk and they said «our runner will be right back and we’ll have him deliver it». An hour and a half later (11:30 pm), NO PACKAGE. I called back and told them to keep it and to credit my account for the trouble. In the morning we got our bill. Guess what? No credit. So I went to the front desk to complain. I asked for a manager (Mary, from Hampton Bay NY or somewhere like that) and told her my plight. I explained that I wasn’t angry with her but with whomever was responsible for the incompetence. Obviously I was angry and abrasive… but purposely not rude. She got nasty with me and told me «I don’t like your tone» — really Disney of you, Mary. I told her she could expect a bad review on Unilocal.Her reply? «I don’t read Unilocal.» She seemed to be enjoying instigating me to get angrier and walked away with a smug look on her face after pointing out her manager and telling me I could complain to him. I walked away to calm myself… came back 15 minutes later and talked to her (alleged) manager Keith. He acted appropriately, shook his head a lot, told me he would talk to her and get back to me. Asked what would make it right, yada yada yada. Well, it’s been over 24 hours with no response, so here I am. Sounds like I’m not the only one with front desk issues. They are the only reason I won’t stay there again. Disney corporate will also be hearing this story.
I called TD to ask if they could try to pick up the package and, if so, credit me for the product. I told them they weren’t responsible for the delivery charge– they did their job. Guess what? Today, I got a full credit from Turner Drugs including the delivery fee. Now that is a business that will get a good review. Over and above. ASMR should take a lesson from them.

A bit disappointing. The rooms are in desperate need of maintenance. There was chipped paint in the bathroom, not just a chip or 2 but more than enough to warrant painting. The sink had no stopper heaven help you if you drop a ring or other jewelry. The in room refrigerator did not work and it must be common because we saw others in our building sitting outside the rooms. Staff was great. I hope they can work their way to a better property. Can’t say I was real surprised by the conditions it was after all the least expensive Disney resort. Oh well live and learn

Check my reviews-​I don’t give bad reviews because I tend to believe bad service will take care of itself, but in this case I feel it’s necessary. I stayed at the all star music hotel for the princess half marathon weekend. Sure, this is a more moderately priced hotel, but it’s still much more expensive than the off site hotels. It’s Disney-​known for their great service-​what could go wrong? The mattresses are horrible, transportation sucked up too much out of each day BUT, most importantly, I was traveling with someone with physical handicaps. I called prior to booking to make sure they could accommodate this. They assured us this would not be a problem. We booked and repeated this need. The lady assured us she wrote it in our file. We arrived and not only did they not honor this need-​the place they put us was the furthest from the front. (The 4^th building). The desk clerk called and asked about a room per the request and was told no). Transportation to the room was not offered with all the luggage. All this to say-​I feel that if they wouldn’t honor a request of this magnitude-​what are they willing to do? I was completely unimpressed with everything. This was my first and last stay at a Disney hotel.

Our family has stayed at The Polynesian (4 days/​3 nights) and The Caribbean (7 Days/​6 nights) on previous trips. On this occasion, we took advantage of a Southwest for $ 352 and Disney Resorts sale and booked a short 4 day, 3 night trip. The Disney package included accommodation, 2 day park tickets, and quick serve dining (a refillable mug accepted anywhere there are open fountain drinks stations, 2 meals, and a snack per person, per day) for our family of 4 for $ 1,368.00, which is a steal. Keep in mind that each quick serve meal includes a drink, entrée, and a dessert. A drink would be $ 3 – 5, an entrée runs $ 10 – 15, and a dessert is $ 3 – 5 as well.
We got in late and had to take the journey from MCO to WDW on the Disney Magic Express, which is essentially a coach bus. You would think at 9PM at night, the coach would relatively be empty. Nope. Jam packed to the brim with other people.
Checking into the resort was chaotic. I understand that we got in at 10PM at night, but why is it that there are only 2 people checking people in? Disney, you planned a sale and had tons of people coming in at the same time. Why wouldn’t you have more people on staff?
Our room was 3537. It was a long hike away from the lobby/​cafeteria/​bus/​main pool. Which, in most cases, it’s fine. It’s away from the crowds. You walk pass the main pool, and there is a 2^nd smaller pool, then you have the our room. Because we got there so late, we literally walked in, brushed our teeth and went to bed. The next two days, we hustled out to enjoy the parks. On day 4, as we are packing away our things and tidying up ourselves we noticed small, but alarming things mainly in the bathroom area. There were, what appeared to be black mold in the corner of the floor by the bathtub, by the top of the showerhead, and by the sink. The fire sprinkler was covered in dust and cobwebs, glad to know they never need to use it yet concerned it isn’t cleaned. You know? Just how dusty is this place? Like the many reviews before me, the beds are hard and uncomfortable, the walls are thin and you can hear people flushing their toilets at all hours of the night, when people walk by you can definitely hear them laughing, but it’s not thin enough to hear people conversing at the normal indoor voice.
Overall, we had a short all inclusive Disney World experience for $ 430 per person. Would I stay at Disney’s All-​Star Music Resort again? Probably if the price was as low as it was. So why the 2 star? Because you really do get what you pay for. There is no ounce of luxury or amenity here. Client servicing is pretty standard throughout the resort and parks. Everyone is friendly and helpful.

Honestly shocked this doesn’t have better reviews. We were a little nervous to stay at a «value» type place (even though it’s still expensive) — but I have zero problems with my experience here. We had access to all the perks, and used them all — which really was a value add. Free magic bands, souvenir delivery and free parking. There was no noise at night, for a quiet comfortable sleep. Our room was clean, spacious and we had all the basics. However, we did our research. We brought our own coffee maker, towels and blankets — among other things. We requested a third floor room — to avoid ceiling noise. We asked for Broadway — as apposed to Sports or Country Fair. We’d stay here again, and maybe do it all the same — except bring a lamp next time. Seriously. The lighting was weird, but not a deal breaker. But we were there to visit the parks — not to spend too much time in the room anyway. So for the money — it was better than expected.

I’m reading a lot of negative reviews here and I’m not really sure why.
This is a ‘cheap’ Disney hotel, so I certainly didn’t arrive expecting a 5 star hotel.
I stayed here with my daughter as it was reasonably priced and part of Disney so I could avail myself of all the added benefits.
The room is clean and tidy. Housekeeping do a good job. Wifi is fantastic in the room, throughout the hotel grounds and throughout the parks for that matter! Good signal and high speed for free wifi.
Transportation is great (to the parks and back). Never a long wait, they say 20 mins, but it’s never been that in 30 plus rides to and from parks.
The dining hall has fast food predominately which was my concern, however there are some healthy options (thank god)! Try the grilled salmon, surprisingly good! The egg white omelette or yoghurt muesli are good breakfast options. On the unhealthy side, my kid tells me the Micky waffles are great, as are the plain and chic chip pancakes. The bacon however is never crispy! The burger was good the night I had it. The cupcakes and muffins are amazingly good — well I had the blueberry muffin and the kid had the chocolate cupcake — fresh and perfect!
Get to meal times early though, they get busy here — we scored a booth all days and they’re great
They have a great shop with Disney merch and drinks, snacks, basic pharmacy stuff.
We did some outside resort travels via uberx– $ 20.51 to The Florida Mall and $ 16.87 to International Premium Outlets
Note — Disney Springs gets crazy busy (well for us at this time of the year)
Book restaurants in advance with the Disney app!

Horrible! Don’t waste your time. This price is cheap because the hotel is cheap looking. The beds are cheap and slant in. Upon arrival I pulled back the sheets to inspect for bed bugs (there weren’t any thank goodness) but I found strands of hair under the sheet… Gross! The bathroom is dirty and unkept.
The walls are also very thin so you can hear the toilets flushing from upstairs or next-​door. Also you can hear the slamming of doors from people on the outside.
Now I will say the outside is nice. Two big pools for the kids. One shaped like a guitar and the other like a piano. The gift shop is like a mini Disney Store in the mall (very expensive). They have a nice food court with very pricey food that’s not the worst I’ve ever had but not the best.
They also offer a good portion of outdoor activities for the kids and families. There are shuttle buses to take you to the Disney parks.
Overall, I would say if you’re planning to literally spend all of your time in the park, in the pool, eating and very little time sleeping and showering and you have a huge family, then I suppose this place will be OK. However, if you’re like me and the thought of staying somewhere not so nice depresses your whole trip, this isn’t the place for you. Enjoy Disney!

Before I start, let me say, I did spend virtually no time in my room, so in that sense, for a short vacation through a weekend, this may work out well for you. In short, this is really a value hotel, but for the price, you could stay off-​campus and get a much better deal (assuming you were ok with driving into the park and paying for parking daily). Next time will likely pay up for one of their better hotels.
Pros:
* Disney shuttle from the airport
* Disneyworld hotel, so check-​in includes a welcome packet
* Disney’s MagicBands for everyone in the rooms
* Onsite, so you get extra magic hours if you check your schedules
* Concierge can help with any dining, schedules, Fastpass, tickets, etc. issues
* Balloons if you want them at the front desk
* Shop if you want to buy stuff related to musical Mickey
* Late checkout if you ask (otherwise 11am)
* Text you if you need anything
* Friendly guy at the check-​in
* You can rent handicapped and motorized scooters at the front
* Charges from MagicBands go to your room receipt
* Friendly staff
* Free room wifi (Disney-​Guest)
* Later hour cafeteria
* A couple pools
* If you’re around, some weekdays have movies
* Ice machines
* A/​C in the rooms worked well, if slightly noisy
* Buses to the various parts of the park
* Fridge, hairdryer, and a security box in the room
* Lots of Disney-​related TV channels
* Free parking in any of the Disneyworld lots
* Arcade, you get a voucher for 100 credits
Cons:
* They said they’d text me when my room was ready for check-​in (we arrived an hour before the 3pm check-​in time). 9pm rolls around… and I’ve still not got a room. Have to walk up to the front and ask.
* Asked for a room near the transportation up front. Was given building #7… far back in the complex.
* If you’re in the back, drive up front to the pre-​check-​in lot; then take the bus; much easier than the hike from the back to the front of the complex
* Wall under the thermometer was falling apart… literally. A hole in the wall. Hidden only by their trash can strategically placed. The few bugs that fell out, we squashed.
* I felt like they put us in a Motel 6 and slapped on some Disney decals
* No coffee maker. So… hm. I guess not everyone needs coffee or hot water.
* $ 9 slice of pizza? Go for the full pie delivered to your room, you’ll only spend $ 19.
* Cafeteria was otherwise pretty boring and limited fare
So mixed bag. The experience at the park overall was great, and the staff were friendly, but they could use some work on the e-​communication side and fixing up that room a touch.

One problem after another… From the rude lady at the check in counter, to our connecting rooms being wrong, to flames coming out of our hair dryer… Definitely not the Disney experience I was expecting or paid for. All around, it seems like Mickey is falling short of his former glory.

You get what you pay for. Our rooms were $ 100 a night which was the same price as the Best Western near Disney Springs. What sold us on the Music hotel was the complimentary airport transportation. It would be wonderful if they upgraded their rooms. Popcorn ceilings, old carpet and old mattresses need to go. I would also suggest that a daily lotion is provided and a continental breakfast similar to the Best Western.
I loved the Disney charm and the music theme. The kids at the resort seemed to be having a great time. The staff was wonderful as well.

Major Public Health Concerns!!!
I have major public health concerns about the cleanliness and biosafety of my room at Disney’s All-​Star Music Resort. I have always loved staying at the Walt Disney World resorts but this shocked me. I was a conference speaker at a major conference at the Walt Disney World Dolphin Hotel and missed the deadline for the conference rate at the hotel so I decided to try out one of the less expensive hotels within Walt Disney World were I found the Disney All-​Star Music Resort at a reasonable price. There were two double beds in a standard room but I discovered that the sheets were never changed on the one bed because of what appeared to be significant blood and body fluid stains. I had called the front desk a total of 8 times over the course of three days and the sheets were still never changed! I had asked to speak to a manager about this but they said a manager was not available at 8 pm at night. I demanded that they change the sheets immediately and told them I was headed out to dinner. When I returned from dinner I found that nothing had been done. I was furious and demanded again to speak to a manager when I called but again I was told that one was not available. On the 3^rd day of my stay and after 8 calls to the front-​desk, I drove over to the registration area, which was approximately ¹⁄₈^th of a mile from my room. I asked to speak to a manager privately to share my public health concerns about the sheets stained with what appeared to be blood and body fluids. I teach microbiology and infectious diseases at a number of medical schools and universities I know what a serious threat that blood and body fluids can be to the spread of disease. I had taken photos and showed them to the manager (see attached). I told him that I was a former Assistant Commissioner of Health for New Jersey and a former President of the New Jersey Public Health Association and current Executive Board Member and I believed that this was a major public health concern! The manager was helpful and took my concerns seriously but it took 3 days and 8 phone calls to finally rectify the situation! That evening my room was totally and properly cleaned. The overall facility looked like a nice place to stay but my room had only 2 bath towels, which had to serve double duty for the swimming pool as well. The carpet was a bit worn down where the stars were disappearing from the well-​traveled areas. I have always loved everything about Walt Disney and Walt Disney World; but from a public health point of view, this was the worst hotel I have ever stayed at because of the lack of response of their management! My Disney World «dream» had turned into a public health nightmare!
Dr. James W. Brown,
Former Assistant Commissioner of Health for New Jersey and former President of the New Jersey Public Health Association.
p. s. I will be contacting Robert A. Iger, Chairman and Chief Executive Officer of the Walt Disney Company and the local board of health for follow up.

I was surprised at how old and beat our rooms were here. The soap and wash cloth was from the previous people and the room smelled like hairspray. The beds were horrible, the pillows horrible and if this place was anywhere but here I would walk out and ask for a refund. Next time I’m not staying at their «resorts».

We stayed here on a quick three day trip at the end of August and it was pretty disappointing. We have stayed at Movies in recent years and had no issues. Our first night the AC did not work, and we waited nearly an hour after calling before going to the lobby to ask for another room. The person I spoke to on the phone blew me off but thankfully, the person I talked to in person was incredibly helpful. Our second room we awoke to find the shower didn’t work properly and we had to use the ice bucket to rinse off.
Another huge draw back is the hordes of smokers right on the main pathways. The ashtrays were nearly always overflowing and it was a big negative to staying there.
On a positive, many of the staff were very helpful and friendly.

Walt Disney world is amazing. I always have a great time. I checked In online and called like 3 times prior to ensure we were close to pool/​food. They now send you a text letting you know your room number and you dont have to check in in the hotel lobby. You go straight to your room. That was a great thing to do after driving from NY to Florida. We were exhausted. Needless to say we were very close to everything and it was a great family suite. There are two bathrooms and a Seperate bedroom. Along with a kitchenette with microwave and stove. There are two sofa twin beds and one full sofa bed in the suite and in the bedroom there was 1 regular queen bed. It was extremely clean and updated. I didnt like the fact that they cleaned the room very late, around 3pm, this is when we were napping the baby. They leave you alone though and just give you towels and change the garbage.
The main pool next to hall was very nice with different activities for the kids and movies at night in a big screen. The baby pool however was next to some construction and there was a foul odor coming from that section. Not sure why. There was only one floating device for infants so we constantly had to search for that one. I do not like baby unnecessary items like floating device for baby when we live in New York and summers and pools are not as frequent. I would’ve liked for the hotel to have more than one floating device.
The food was good and after a long day at the park, it felt good to pick out what you wanted.
Overall great stay. Will definitely return.

My partner and I have been to Disney a combined 6 times in the last 15 years. I have never been so disappointed with a Disney experience. Not only did I have things stolen out of my hotel room at the resort, I just felt like we were nickel and dime’d for every little thing. When I complained about things being stolen from my room, they reimbursed me $ 30 for the stolen products and they gave me an extra fast pass– which did absolutely nothing because it rained the entire day at the park and there were already no lines.
They treat their employees like garbage– after speaking to some of them, they’re underpaid and unhappy. Which is understandable!
It was extremely disappointing, and I’ll never return!

Needs a renovation but the staff is fabulous and the atmosphere is fun. Just a bit outdated, the room kind of smelled like dirty feet which was a disappointment but the food was pretty decent for a food court.

This is a bargain compared to the rest of the on-​site Disney properties, but it is getting a bit tired.
There is only one bed table for two Queen beds. The chairs in the room were tatty (see photos) and, for men anyway, there is one glaring challenge with the toilets.
Still reading? You’re gonna love this. I’d wager nobody ever posted this tidbit. The toilets are so low to the ground that the gentlemen’s — umm — «private parts» dip into the commode water.
I wish I was joking! At my last visit to the Sports resort I had the same challenge, but I chalked it up to one commode that might have been too filled with water.
Sadly, with my recent visit to the Music resort, I realized that this is a problem in both resorts.
So, unless you’re a kid (or it’s really, really cold, wink wink) the answer is to dip a few cup fulls of water out of the commode before you sit to do your business. Otherwise when you sit down you’re in for a wet surprise!

Here for a week on xmas vaycay, room was too far from foodcourt and main lobby so if you plan on enjoying food from here get a close room. No room service which is unbelievable in my opinion. Shuttle service was prompt. If you are handicap be prepared to bring your own wheelchair. Chairs are limited and first come first serve so plan on bringing your own. Also if you do happen to get one then keep it with you in your room because you will go thru hell and highwater to get one again for the next day.
We asked numerous people even supervisors if we could move our room because my grandmother has COPD and could not walk that far to room with no wheelchair and each time we called we waited over 3 hours for a call back with ofcourse an answer of no.
Pools close at 10pm so if you plan on using those you should go to parks later in day and use in am.
Some employees were not sociable or friendly as i remember «disneyworld» being years ago when i was little.
Choose another place if you can! Not worth the so called convenience of being on disney property as they sell it to be.

Well hello, welcome to the Disney resort, one of the most overpriced, all around shitty place in the world.
To start, I want to thank you for having shuttle service from the airport to the resort. But the people at the greeter at the airport all the way up to the guy right before the bus driver, were very challenged. Instead of changing the wrong name they had for me for the shuttle, they added the third person to our schedule and everyone along the way was expecting 3 ppl in our party. Meh, no biggie I guess as long we didn’t get charged extra for it.
Once we got to the resort, the service was quite fast. The guy at the front desk was friendly and knowledgeable. To be fair, the whole 6 days I stayed there, I thought the service I received was efficient. So what landed the world famous one star? For the price you pay, there’s no coffee maker in the room, hence no coffee or tea bags either. No microwave as well, so enjoy the nice cold leftover if you have any. Wait, I lied. They do have a microwave but it’s all the way in the food court. If the food court is closed at the time you need to use it, so sorry. Most restaurants around the area need reservations, so if you don’t have reservations days ahead, you will have to wait forever for the downtown Disney bus, sit in it for a loooong time before you can finally have some decent food. Yes, I said decent food. If you just want to be indecent, feel free to have food at All star resort. I won’t stop you. Also, in the room there’s no door to separate bed and bath, just a curtain hanging. C’mon… Did I not pay enough for a door at least? Sad to say, but motel 6 or super 8 has all the stuff I just mentioned above.
So what would I do if I ever want to come visit again? I would get a place outside of Disney, rent a car and be on my way. The money and bus wait/​travel time spent is just not worth it.
Have a magical day!

Let me start by saying that I would NEVER stay here again and as the old saying goes…“You get what you pay for.” The Disney All Star Music Resort is one of the value resorts on Disney property.
I gave this place one star because:
1. Our room was dirty, the room phone, alarm clock and one of the chairs in our room had stains on them. There was a bug underneath the trash can in the bathroom. There was hair found on one my wash clothes the second day after housekeeping changed our towels.
2. The food court had shut down for renovations at 10 pm on the first day that my daughter and I arrived at the resort and will be closed until December 2014.
3. We were placed in a room on the first floor however our room was at the very end of the resort which means we have a 10+ minute to and from our room to the main building.
Like I said, I would NEVER stay here again nor would I recommend this resort to my family or friends.

El hotel, en sí, no es nada del otro mundo, pero… los ojos de los niños brillan como soles.
Ver todas esas caras de felicidad, tampoco tiene precio.
Limpio, frío, impersonal, así es el paraíso de los peques, ah y caro, muy caro.