DISH

we have been customers of Dish for over 10 years but are thinking of canceling our subscription. we called to get a new remote but was sent a receiver box instead. I tried to contact them and let them know that we received it in error. I talked to their customer service and thought it was straightened out but we just got changed 199. for their mistake. not happy with them.

I was a loyal customer for five years, always paying my bill on time, upgrading to various services, ordering pay-​per-​view until I came across a bundle opportunity with my phone company that upgraded my service, increased premium channels, etc. all for a lower price. When I closed my service and explained that it had nothing to do with them and that I would absolutely consider Dish in the future, they told me that I had to pack up all of my equipment and mail it back to them at my own expense. When they sent me the box, the instructions told me to take a screwdriver to my satellite dish and dismantle the «LBNF» box then to follow the cables down to the «switch» plate and dismantle the cables (all of which are very confusing to locate and to dismantle) and then to send all of that back to them. After 45 minutes, I cut my hand twice and now have a broken cable box that I couldn’t re-​attach over my current cable company’s wires. I asked Dish to help make things right by just sending out one of their technicians to put the box back together and I was told they would do so for $ 95. Apparently, loyalty only goes one way for Dish — they don’t care about good customers and you shouldn’t care about shopping around. There are much better options on the marketplace and I would suggest you shop for those options first before ever choosing Dish.
Side note: The beginning of the call asked me if I’d like to participate in a quick survey at the end of my call — I chose the survey and entered my home phone number — not surprisingly, I was never called back for the survey after customer service was completely rude to me.

My experience (10 months) was awful. My receiver has not worked properly for the last month and they only reluctantly agreed to replace on Sunday night. They said that it would have to be shipped, 3 – 5 days, and I would have to return the defective one, etc, etc. I asked that they deliver on on Monday butt was told that those receivers were all for «new» customers. Well, I called Direct TV on Monday and on Tuesday was back on their plan. I had been with Direct TV for 9 years and should never have switched.
Now Dish will charge me $ 250. because I can celled my contract. Oh well. Live and learn but you already know what my opinion will be of Dish.