Coleman American Moving Services

This is absolutely the worst moving company. If you use them make sure you get the very best insurance I didn’t and I got a check for 230.00 They did over 2000.00 in damages to my furniture. Gouged my antique oak table dropped my hand painted chest right in front of me acted like it was no big deal. The broke the side shelves of my husbands green egg and chipped the porcelain. Scratched several other tables and we are still missing a box tat had my direct tv box and several expensive porcelain pieces. The tv box was 150.00 to replace the insurance covered 12.00. I used allied to move her from Mi not one scratch on all my furniture we moved from Daytona to land o lakes and I’m still finding damage as I unpack. Moving look somewhere else thus company will b your worse nightmare. I would give them a 0 on here if I could

I choose Coleman American to do my local move, as they where the cheapest estimate to move my items. The day of my move a crew of four men arrived with a full size semi truck and trailer. This was by far the least professional group of movers that I have ever worked with. They took very little care of the house I was moving out of (did not pad the door frames or do anything to protect the carpet. To get items from the second level to the first, they used our stairs as a ramp instead of carrying items down the stairs. In the process they broke my wife’s shoe racks (which we threw away, as it was not worth it to us to fight them over it). They also put some scratches in the back of our leather couch (minor, but they are still there). Just like almost everything in life, its the people you get that make a difference. .
But what is really driving my giving them a one star rating was the price that I am going to end up paying. At the end of our move, the driver had me sign an invoice and told me the price cane oyt under estimate. Well today, the office lady called me to tell me that the driver did the math wrong, and the move really came out over estimate by a little bit. Now this still makes them the cheapest option that we had, but to call a customer 9 days after thier move, to tell them that thier invoice was wrong, lacks a lot of class.
I recommend that everyone in the Orlando Metro Area not use Coleman American Moving Services. Find a company that cares about your things, and treats them with the attention they deserve.

Never use Allied Moving! We received our household goods a week ago and each day while unpacking we find more and more broken items. Our leather furniture is ruined. It’s obvious it was stored in a damp environment against something blue and the dye transferred onto the white leather. We have not gotten a settlement or even a call back yet.

In my opinion once they get your money, NO communication! The mouth piece LZ in your home to «sell» you is smooth. The crew to pick up furniture, broke the ceiling fan, pushed mattress/​box springs on the wooded floors even when I asked them to pick them up. Then they took furniture to the lawn left them in the rain. I asked for the men to get it loaded. out of rain. The twin sisters that own the business does NOT provide good customer service. Wish I had reviewed Coleman’s ratings!!! The same crew delivered from Orlando to TN, they switch & put the mattress/​box springs/​rails on WRONG frames. «Fool me once,…fool me twice…» My second error was I trusted Coleman to deliver my storage! In my opinion after their employees took the containers and items I foolishly entrusted to Coleman, I got what «they» didn’t take.
I called, text emailed LZ continuously and LZ never returned my calls, texts, e-​mails. BROKEN items… Shoji screen had pins removed and panels scratched, nicked… wall units same.
RUN FAST AWAY ! Coleman just wants your money then bye, bye. NO COMMUNICATION
The second driver blamed the Coleman employees yet he said he found the pins from the Shoji Screen and would mail them to me. Still waiting for the letter. Local home improvement/​hardware stores do not have the pins.
With holidays approaching I’m sad I no longer have treasures I was going to pass out to my grandchildren.

This was my third and worst move. I moved from Orlando, FL to Chicago, IL. The pick up and packing from my Orlando home went well. The service began to decline when my contact (Larry) and manager (Cynthia) were negligent in returning calls and setting up the insurance coverage I selected. Not sure how much I wanted to spend, Larry advised me to call when I decided and I did so. Cynthia confirmed by telephone that she received the change information and was processing it. I had reason to call over the course of the few months my items were in storage and getting either of them to return a call was extremely difficult and took multiple attempts. When my furniture was delivered, I had several damaged items. Coleman partnered with Reebie Moving and Storage in Lombard and they did a horrible job. One sofa table was cracked. I took a picture of the way it was delivered… top down, unwrapped, with boxes piled on top. It’s no wonder it was cracked. Another sofa table had a gash in it. My wall unit had cracked glass as did a wall picture. All of these items were packed by Coleman. Additionally, an expensive area rug was missing. I filed a claim only to discover that Cynthia had never changed the insurance. Of course, neither she or Larry would own up to our communication about it. So my damaged furniture was worth 60 cents a pound. The movers were negligent in the handling of my furniture. Although I sent pictures of the items piled in a boxed cart and the sofa table with boxes piled high, Coleman didn’t acknowledge my complaint. I received a response from the Claims Dept stating their hands were tied because of tariff regulations and suggesting I seek good will from Coleman. However, Coleman’s hands are not tied in the interest of good will and customer service. Clearly this was negligence. While I appreciate that insurance covers accidents, it should not give the company employees the right to mishandle furniture and then say «Oh well, you didn’t have the right insurance.» I’m writing this review so that others dealing with this branch can be aware of the type of service I got. I’ll be moving again in a year and you can be sure this time I will not be using Coleman or any Allied affiliate. Not even an apology or any care at all has been extended. Never again!

My family and I recently relocated from the Orlando area to the Bay Area, California (just south of San Francisco). This was our fourth professional relocation and by far, and I mean by far, our worst!
Let me provide some examples of both packing and shipping services. However, I do need to say that all of the people involved were generally pretty nice.
Packing.
1. The guys showed up on time and even finished somewhat quickly. PLUS
2. They just shoved packing paper into desks and nightstands so as not to move boxes. And yes, these pieces of furniture have been a disaster since (e.g., stuff fallen behind drawers, etc.). MINUS
3. We still can’t find the rails to a dresser/​mirror combination so that it is back to normal. MINUS
4. Rooms were packed together, not just at the end of the job, but at the beginning. And this is for a 4300 sq ft house, not a college dorm room where everything belongs in the «just get it there room». MINUS
5. A professional musician’s keyboard (more than $ 2000) wasn’t packed, but rather just left to be handled by the driver team. BIG MINUS
Moving
1. The driver was very nice, and even paid for his own team’s food — a pleasant change. PLUS
2. I had a professional keyboard (see #5 above) damaged in such a way that a few of the keys were completely shattered. Not sure what Yamaha could do to repair it, and honestly, I am not even sure it works still. Yet to be tested. Just as an aside, it was moved by being wrapped in a blanket. MINUS
3. Our bookshelves weren’t reassembled. MINUS
4. Almost all of our standing furniture lamps have now been bent, some minor, some to where they won’t stand by themselves without touching a wall. Think college drinking days… MINUS
5. The driver was never on-​time. MINUS
6. An expensive curio cabinet was scratched. MINUS
7. The extra help used for unloading were two awesome, hard-​working guys. BIG PLUS
To be honest, I would have let most of the damage (including other items like shattered trash cans) slide. However, when I saw my mangled keyboard, that was just too much to write off. It was the beginning of discovering just how bad this move has been.
So now we will go through and write up a full claim sheet for the event and seek damages. It has become just that much of a nuisance.
I would definitely not use this service again.

As with almost every moving company there were pluses and minuses. This was our first out of state move though so we went in with no expectations. For the pluses, our movers and driver were super nice and we appreciated all their hard work. However (not the driver’s fault at all, it was a communication issue with the home office), our furniture was supposed to arrive in 3 – 5 days from the day it was picked up and ended up coming much later (was picked up on a Saturday and didn’t come until the next Monday so 8 days later). There were a few very minor damages that were too small to even warrant a claim but inexplicably screws were removed from my newer BOB Duallie SE. It looks like someone had attempted to get it to fold flatter and removed the screws from canopy, which really sort of perplexed me a little since it is a 600 dollar stroller and I had told the sales rep I wanted it treated well. I had to order replacement hardware for it since the middle keeps whacking my kiddos in the arm now. Side note, our quote ended up being well off what we were estimated so be sure to get a guaranteed rate (we didn’t add anything in fact we got rid of a LOT more then we thought). All in all I would still recommend since our driver was great and so was his team, just communication needs to be a bit better I feel and I kind of wonder why the missing screws?