Coggin Honda of Orlando

I dealt with Norberto in the Internet sales used car dept. I’d located the car I was interested in using true car. I confirmed the car was there 15 minutes before I arrived and was asked if I wanted to make a deposit to reserve it. That was fishy and I declined. When I showed up he told me the car was no longer available and then tried to switch me to something else.
This was unethical treatment and if not incompetent it was outright deception. I will never deal with these people again.

The general manager never returned any of my phone calls and neither has anything been resolved. This is uneasy stress as I am 9 months pregnant. I just sent an email to Alex Perez on 2.10 and he hasn’t responded as well. If I lived in Orlando, I would be visiting their office but it’s out of site out of mind from this unprofessional sales team that I just spent $ 17,000 at. Worst experience ever!!!

Used to love this dealership, but I’ve probably gone for the last time.
My wife and I have bought and/​or leased vehicles here for 8 years. We stopped in to lease my wife a new 2016 Civic. The sales person, Marciel, was very friendly. We had no challenges with him.
The challenges came from other areas of the dealership. First were the finance /​deal offers. My wife has leased 3 vehicles from Coggin Honda and has perfect credit, however the rate they kept playing games with her lease rate, first offering her a laughably high price. These guys will definitely screw around with you when it comes to price. We used to deal with Cricket Libby at this dealership and she never messed with us on price, always offering a fair deal.
The dealership is the kind that also likes to throw in as many extras as they can to raise the price. Pinstriping, nitrogen filled tires, trunk trays, wheel locks, mudflaps, etc — expect all of this to already be added to most or all new vehicles to drive the price up.
The second problem we had is that the dealer made so many mistakes that required us to come BACK to the dealership 3 additional times to sign things, fill out paperwork, bring additional money in that they forgot to collect, etc. I fully expect that when I buy a car, when I walk out, everything has been taken care of. Not the case with the team at Coggin Honda Orlando.
The third problem was that my gas-​tank would not properly open. Marciel was nice and said no problem, bring it in Tuesday and we’ll take care of it. When I dropped it off Tuesday, expecting to wait a few hours and take it home, he informed me that it was going to take 3 – 4 days. He gave me a rental car, which smelled like smoke, and instead of driving my brand new car, I drove a smelly rental for 4 days.
I was also annoyed by the people sitting out front of the dealership (I’m assuming sales people) on the picnic table by the front of the resort. Everytime we went by, the sales associates were blasting music, laughing and playing with each other, spitting on the ground and smoking (right by the door) and leaving a very unprofessional taste in my mouth. It was hard to hear the sales person outfront because of how loud their radio was playing.
The final problem that is still ongoing is that they still haven’t paid off my trade 2 weeks after it was turned in. My bank is about to collect another payment from me.
I’m not sure what’s happening at Coggin Honda Orlando, but I’d recommend avoiding it. They used to be great. They were always very fast, efficient, had fair pricing and were very friendly. It appears most of that has changed. It definitely disappoints me because I used to sing this dealerships praises! I sent my father and two coworkers there to buy cars based on my great experiences in the past. However, I can’t recommend visiting them anymore.
I’ll be checking out another area Honda dealership for my next car. I suggest you do the same.

It is not often that I give a business a1 star rating, but my experience with Coggin was that atrocious! I have owned Hondas my whole life. First an Accord, and then a Civic. When my civic was on its last leg, I knew I wanted another Honda. I came into Coggin prepared to make a purchase that day or the next. After looking around and speaking with a sakes associate and manage, I decided to leave and think things through.
I returned later that evening, and asked to speak to the manager I had previously meet with. This request was refused, and instead a gentleman named JR came to meet with me. At this point I was ready to purchase. This all changed very quickly. First, JR was rude and condescending to his own sales associate, ridiculing him in front of me. He was not easy to speak with, and made the process horrendous. I quickly decided that I did not want to work with him, and said that I would think things through.
At this point, JR stood up quickly, said «okay», and ripped our paperwork in half before walking away. I left and went directly to Holler Honda (where I had been previously) and made a purchase. Despite what Coggins sales people and JR said, I paid thousands less at Holler!
When it comes to making a large purchase, I want to feel comfortable where I am shoping. I will never return to Coggin for any service, and will not recommend any of my family or friends to go their either.
Most people don’t like the process of buying a new vehicle, mostly due to having to interact with sales associates. I have only owned Hondas.

So I came here because i had to drive a 3 hour trip back home and realized my right tail light was out. It was the light bulb that needed to be replaced and I was not charge a dime since my car was under a warranty and had the car for less than 6 months. An employee by the name of Phillip was nice and he assured me every step of the way. He also offered an external complimentary wash which I couldn’t refused. The waiting area for the customers is awesome! «Theatre» style seats, tv that plays movies, popcorn, coffee, muffins, apples and water were offered all for free. Bathroom was clean. Everything about this place made me realize how much I wish my Honda dealership back home had all these «amenities.» Overall this place rocks and thank you Phillip for all of your help!
Sincerely,
One happy customer!

My parents took my car to a service appointment here, and they haven’t stopped talking about it! Coggin Honda goes out of their way to make sure you are comfortable and entertained while your car is being serviced. From what I understand, there is a movie theatre (my parents watched part of Jurassic World) with popcorn, sodas, candy, Starbucks and I think pizza, all for free. They have massage chairs as well. They said everything was clean and well kept, and the people there could not have been nicer. I will always take my car there to be serviced, and when I buy my next car, they’ll be the first place I go. I wish I needed to go back!

I have been getting my Honda’s serviced at Coggin of Orlando for many years. In the last year I have noticed less than positive changes in the service department and how it’s being managed. They seem to have a high turn over rate now and I am never able get the same advisor anymore. On
my visit today, after an hour and a half I had to go hunt down the advisor to find out the status of my vehicle. The customer waiting room is looking run down, nat’s around the coffee area along with peeling wallpaper and graffiti in the men’s room. I think it’s time for me to visit a different Honda dealer for service.

AVOID AT ALL COST! This has been the absolute worst buying experience I have ever had in my entire life. Everyone person I spoke too was rude and was accused me of being a fault. JR the so called «Manager» is the most disrespectful person I’ve met in a long time.
They ended up screwing up my paperwork and they demanded I come in three days before my wedding to fix it! They even threatened if I don’t stay on the phone til I got there they would come take my car!

I my Honda and I’m glad I found the perfect place to buy mine and have it serviced. I bought my Honda from Jerry Gunter a couple of years ago and have had it serviced here off and on since then. Jerry was very friendly, helpful and not pressuring at all. He actually made the buying experience enjoyable and stress free. The service department is great too. It’s pricey (like all dealerships) but the service reps are very helpful and know their cars. I always feel confident when I drop my car off here because I know it will be taken care of and done right AND I get a free car wash every time I get service. The waiting area is awesome. They have a 80″ tv (don’t know actual size), free refreshments and comfortable chairs to hang out in while you’re waiting on your car to be serviced. You don’t even realize you’re waiting for 2 – 3 hours. Oh, they always play good movies too. The only downfall is that they are quite a distance from my house and are a bit pricey. However, I always get coupons in the mail and email from them. As long as I get coupons I will use Coggin Honda to service my car.

I used to hold Coggin’s service department in high regard, but they have gotten so big, they have lost the edge they once had. Today I spent an hour and a half driving there and back for an appointment to address a safety recall issue. When I had the car in last week for this issue, they determined that it needed a part that wasn’t in stock. We set up today’s appointment based on when they expected the part to arrive.
When I got there today, they discovered that the part had not arrived. Apparently it is now on back order. Okay, I can understand that supply problems happen. But what I can’t understand is why they didn’t bother to pick up the telephone and let me know, so I didn’t have to waste all that time on a fruitless trip. A 60-​second call could have saved me 90 minutes in holiday traffic. Apparently such common courtesy is too much to ask. Yes, the advisor was apologetic about it, but saying «I’m sorry» didn’t undo my needless waste of time.
The old Coggin would have handled this very differently. In those days, the service advisor would run through his appointments for that day to make sure everything was in order. The new Coggin apparently cares more about maximizing service advisor productivity than it cares about its customers. I seriously miss the old Coggin.

People make sure to thoroughly look over your car and check that you are getting exactly what you want because once you sign the papers that’s it, the car is yours. We should have looked this company up on Unilocal first. The manager is rude and though we have nothing to show as proof, they lied to us. Never trust a salesman at a dealership or take anything for granted. Not unless you have a good referral from someone. You cannot trust what they tell you. This is a crime, they shouldn’t be allowed to get away with this lack of ethics.

Just bought a 2015 Honda Odyssey from Coggin Honda. After reading a ton of bad reviews, I am here to report a pretty good experience and also some words of wisdom if you are going in to buy a new car.
First the positives:
We had made an appointment with a sales associate in advance, but as we were waiting for him we had a minimum 8 different people ask us if we had been helped yet. Also, they were grilling hamburgers and hot dogs outside free for customers and we had about 5 or 6 associates encourage us to go out there if we wanted any.
Jeff Pender was our salesman and he was great. We arrived at 1pm and by around 5pm when we finally were finished with all the paperwork, he was there with the keys and showed us all the features of the car for nearly an hour. I don’t think he worked with another customer the entire time we were there, so he basically dedicated the majority of his day to us. He was very personable and made us feel comfortable through the entire process. He made us feel like we were VIPs. FYI, I believe his title is Internet Sales Manger so not sure if you can just request for him when you go in… may have to contact him through the website first (more about the website below).
Our finance guy, Arthur, was pleasant to work with also. When we decided against the extended warranty and other add-​ons, he pushed a tad (which I realize is his job and I would do if I was in his position) but backed off when it was clear that we had made up our mind.
Now the negatives:
The cars on the Coggin website in no way represent what they have in stock. They claim that they can’t keep the website up to date due to the volume of the cars they sell each day. Whether that is true or not, I just don’t see any reason why they wouldn’t want to find a remedy for that issue.
In our case they had the specific combination on their website that we were looking for (light grey interior with a black exterior), so we called and emailed to verify they had it before we made the 45 minute drive to their dealership. They verified they had it, so we made the drive. Once we arrived we were shown the van, except it didn’t have the light grey interior. We were told they then did a search and there wasn’t a single one in the southeast with that combination. From reading the previous reviews, it seems like the salespeople are trained to get the potential customer through the door at all cost. I don’t mind that philosophy as long as it doesn’t include lying to your potential customer. Do as many gimmicks as you like (rebates, sales, etc…) but lying is just such a bad business practice. I have 4 kids and lying in our household results in the toughest consequences… it’s just such a bad life practice too.
The other thing that Coggin did to us (assume they might do this on most/​all of their new cars) is they already had a package of upgrades added to the van. Tinted windows, pinstripe, wheel locks, cargo tray, and a couple other things. They add that to the sales price we had agreed upon before making the trip, which jacked up the price an extra $ 2k. I understand that’s a way to increase profit and gives them more wiggle room when negotiating a price, but kind of annoying. If they do this to every car, then just be ready for it and negotiate the price down knowing that it didn’t cost them close to $ 2k to add on those extras.
When it was all said and done we were able to get the van for around $ 1,000 less than what we were offered at «No Haggle» Holler Honda. Probably would have added up to around $ 1500 savings because we were planning to buy the cargo tray for the trunk along with tinting the windows.

I would rather have teeth pulled with out novocain than purchase at this dealership again.

This is a difficult rating to give since I have no proof that I was being scammed but judge for yourself. This is my experience:
l emailed inquiry on a new, Aegean blue, Honda Fit, listed on their website. I was contacted quickly by salesman, K. C., who confirmed said vehicle was available. An appointment was made to drive the vehicle the next morning. Upon arrival, the next morning, I was told that said vehicle had been traded for a red one, the day previous. I was then encouraged to look at the other vehicles they had in stock. I wasn’t interested but Mr Coleman was certain that he could find my desired color in a few hours. I was doubtful, since I had done the research and knew there was not another in the state. He insisted, so I told him to call me if he found one. I missed his call, later that afternoon. He left no message. I returned call, and was told by Mr Coleman that he had «good news and better news». He then proceeded to tell me that he had located a car, and could have it by that evening. Additionally, it was fully loaded with navigation and they would honor the «sale price on the advertised model». I wasn’t aware of any sale. The website didn’t mention a sale and we hadn’t discussed a sale. I had simply viewed the section marked stock inventory. I had been irritated by being brought to the dealership under the false impression that I would be test driving my vehicle of choice. My skepticism was at a high level when he claimed to have found a vehicle that I could have that evening, then peaked when he required a deposit before they could approve the transfer. Although highly suspicious, I went ahead and gave a credit card number for deposit. Perhaps it was my lucky day? I asked Mr Coleman to call me as soon as he had the car in his hands. By the end of the day, I had not received a call, so I placed the call to the dealership. My Coleman told me «well, this is what happened. We had your car, but the driver totaled it on the way here. He’s in the hospital with a broken sternum.» He proceeded to tell me that they were prepared to offer me an unbelievable deal on the alternate cars they had in stock.
I’m a doctor. The broken sternum was completely over the top. I thanked him for his time and said no thanks. I don’t believe Coggin Honda ever had the blue car in their possession, during my conversations with them. I believe I was lured to the dealership under false pretenses and given bogus stories in attempts to create the illusion they were doing their very best to assist me. They wasted my vacation time with my family and now have my credit card information. I’ve been forced to monitor, closely, my account transactions, for fear they will try to make a withdrawal. Unbeknownst to me at the time, my sister had attempted to buy a Honda at the beginning of our vacation. (They arrived a week earlier than I). They were also lured to a dealership only to find that the car they confirmed over the phone was not actually on the lot.
FYI the same, blue, car is still listed as available on their website.
Note: on first arrival at the dealership, I drove up and parked while half a dozen salesmen sat at a picnic bench. Not one greeted me, a bit awkward, but when I asked by name for the person I had spoken to, by phone, I was taken directly to him. He was also very nice, in person and by phone. It was the stories I found completely unbelievable and wanted my comments posted in case anyone else were to hear the same set of excuses.

Total waste of our time but thank them for the horrible experience which made purchase a car next door instead. Went in looking to purchase the «new» Honda HR-​V (in quotes because they were fixated on it being «new»). As we pulled up, and before we even got out of our car, the double doors were held open. A salesperson held the door open and we hesitated since we thought he was letting out a customer, not realizing he was opening it for us… ok. Great experience so far. As we walk in, I noticed about about 9 bar top tables each with a salesperson staring at us… a little intimidating and not as relaxed as I would have wanted (most likely what they were asked to do anyways). I used the rest room and when got back, started looking around the show room floor. We talked to Mary who happened to be available at the time and did a great presentation on the HR-​V. She needed a little help via computer since the car was new and test drove the vehicle.
Time for the numbers. We offered a full cash price (utilizing our own bank or a certified check) for a reasonable amount (MSRP+tax…we have a tag) and then they proceeded to play the all too familiar manager game…
—Numbers not good? Get the shift manager, then if that doesn’t work, get the assistant manager, then get the manager, then the manager’s manager located all the way up the pedestal located at the corner of the sales floor… where we were are all being watched anyways… why not just come up with the price as originally requested?—
We could not come to an agreeable price (we were «off» by $ 800) and they kept telling us that the car is so new, and just like the iPhone, people are willing to pay $ 1,000 (for the phone) since it’s new and the HR-​V is the same way… people are apparently flocking into dealerships and paying $ 1,000-$ 3,000 OVER MSRP/​STICKER just to get the car… we were off by $ 800 on my offer. Apparently to be in the exclusively new HR-​V owner’s club, you have to pay more money over sticker price!
So, after getting nowhere (I was ready to give in with their price but needed an hour or two to think about the decision), we decided it would be best to leave the dealership to talk about it over a late lunch. At this point, the WHOLE DEALERSHIP knew who we were and that we had been helped by Mary, had a good chat with Ed, had a back and forth negotiation with Chad, knew what make and model of the car we drove in and that we weren’t purchasing anything RIGHT NOW.
We were having a goodbye chat with Mary as we walked towards the front door, ALL the salespeople were staring at us and noticed there were two salespeople to the left and right of the door. As we approached the door, they continued to chat as if we were non-​existent, and my wife (who happens to have just gotten wrist surgery for a broken arm from a car accident, hence the need for another car) looked at the guy to the right and he ignored her. We were literally AT THE GLASS DOOR and then he stepped back so and I had to PUSH THE DOOR OPEN from behind my wife to let her out. We said our goodbye to Mary, got in my car and decided to stop by their neighbor, Fields BMW where we were treated with respect, NOT profiled, and so bought a brand new X1 in an hour. Who would have thought that by NOT OPENING the door and ignoring us on the way out would sway our return after an hour over lunch?
PS– to the managers and staff– treat your customers with dignity and respect, train your salespeople on COMMON courtesy and treat how you’d want to be treated. You’d have better customer experiences which in return translates to repeat customers… as if you didn’t know that already. THANK YOU for making our purchasing decision easy!

Very happy with the service I received here. Ask for Saïd Ashou, you’ll be very happy with his service ;-)

I was assisted by Israel Camareno and I am glad that he was my sales person. From the beginning he was not trying to use the typical car salesman tactics to push me to purchase a car. I was able to buy The car I wanted and Israel and his team made it happen. They worked with me despite a couple of setbacks during the whole process. Their professionalism and patience made a stressful situation like purchasing a car a less stressful experience. Israel even drove my newly purchased car to my house at the end of his shift because I did not have a second driver with me. I highly recommend Israel as a caring salesperson with great professionalism. You wont be dissapointed.

Outstanding Service! Honest, professional and thorough.

So my wife and I have been going to Coggin for years. Jeremy was our service consultant and he was fantastic. Since Jeremy left the service has been horrible. We just took my wife’s car I’m for an oil change and 4 brand new tires.
We picked the car up and it turns out that it was pulling severely to the left. Took it back first thing they ask is «Did you hit a pot hole.», turns out the directional tires we purchased were put on backwards and the alignment was not completed.
Also they checked our battery off as good but we drove the car later that night, and when we were trying to leave, the car wouldn’t start. Popped the hood, my battery had dried up acid near the contacts!!! Needless to say a letter is being drafted pictures will be made available. The way they treated us during the whole ordeal was horrid.
Coggins service department is a shell of what it once was. Sad.

I lasted 3 years in car sales do to their untruthfulness. Now my Honda on OBT story. My sister wants to buy a brand new car. Not knowing what brand I took her to 6 different makes. She chose Honda. We went to OBT Honda and met the salesperson who was nice until the Manager got involved. I decided to communicate with OBT Honda via internet due to their high pressure manager and all the Honda’s have unnecessary add on’s to jack up their prices. The internet manager was just as bad, evading questions and never really giving me hope of buying a Honda at a fair price.
08−27−14 Update: We traveled to Winter Haven Honda and spoke with Dave Hepler the internet salesman… send him an e mail first he was great and honest. Even though we had to travel 50 miles from Kissimmee to Winter Haven it was better than dealing with Coggin Honda or Headquarters Honda both of which played the price game and the many add on to a vehicle game on vehicles that are already greatly equipped. We purchased a brand new Honda at $ 1000 under sticker which was a very fair price.