Chase Bank

Came in to make some deposits for a business, myself and a friend. Mary was the only teller on and greeted us with a great smile. She was helpful, polite and shared a few laughs with us. Thanks Mary!

Just tried using drive-​through banking for the first time, I will not use it again. Banker did not seem to understand the concept of somebody having her name changed once she is married, but using maiden name professionally. Good thing I had all of the supporting documents that I needed with me. But it was the longest check deposit I have ever had to make. Should have waited in the ATM line.

Came in to open a simple checking/​savings account and was informed I needed my passport and green card? Really, no banking institution ever asked this from me. Normal banks only ask letters to prove current address, state id, social security card which I provided however still was not enough. Anyways just walked across the street to Suntrust which they happily opened a checking and savings account for me in less than 20 minutes with an added $ 200 promotion bonus for doing so.

Big brick building that lives up to my expectations for a bank :)
The two drive-​through ATMs are always reliable, the operating hours extend to 6pm when you need to go inside and the staff is friendly and competent with complicated transactions. Free notary for customers, too — seems like so many people don’t know most banks offer that, but yes, they do.

Located on the corner of E. Colonial and Bumby, this Chase is larger than most. In the back lot, they have 2 ATM drive thru machines which makes it convenient when you’re in a rush.

I’ll usually ride my bike here during a work lunch, on the way to an eatery along 50 or mills. (I’ll sometimes bring my car too, but don’t tell anyone).
They have 2 drive through ATMs toward the back of their property, going in opposite directions. One direction is convenient if you’re coming from Bumby, and the other is on the opposite street Floral Dr. Although I’ve never had any trouble here, I tend to look over my shoulder, just to make sure no one ambushes me and takes all my money. I feel especially vulnerable while on my bike.
The bank is in a colonial type building, with huge columns, a brick façade, and nice oak trees surrounding it. This is one of the nicer looking Chase banks I’ve been too, if not the nicest! I remember it being a Great Western, then a WaMu, in the past.
I haven’t been inside for a few months. At the time they transformed it to push their Chase Private Client product line. They moved their reps offices from an open plan, to one behind glass cubicle types. I think I liked the open environment better.
Everyone’s basically been nice to me here. Even when there’s a weirdo customer, they seem to handle them well, even though I want to throw a fit! It’s also nice that they have Saturday hours until 3pm.
One piece of advice. When entering and leaving the place, try to do it off of Floral Dr if you can. That Bumby entrance/​exit can be a pain.

Great customer service, excellent banking hours — open until 6 pm every week day and Saturday until 1 pm. And free checking.