CarMax

WORST CAR EXPERIENCE EVER, have the worst customer experience and sold me a car with multiple problems just day after purchase! Returned the car & raised hell after the fact because I’m moving next week so this is taking way too much of my time. Manager grinned and smiled the whole time not even giving a damn about the inconvience they caused me.
DONT BUY YOUR CAR FROM CARMAX

I pay more then Carmax call me if interested 330−651−1300 thanks…

My son was moving out of Orlando after graduating from UCF. So, I needed to sell his car fast. Car Max gave me a quote in writing which was valid for 7 days. It was a fair price and saved me the advertising and showing of the car to buyers since it was the holidays and I was doing a lot of travelling. I came back the following week and after some paperwork, they gave me a bank draft for the full amount. I couldn’t have asked for a faster more polite service. I was completely satisfied with them.
I would like to suggest a drop of service in a 3 – 5 mile radius for out of towners like me to get back to my hotel. Luckily I did find a ride back from a friend. But not everyone visiting orlando has a convenient friend.

Don’t bother selling or trading your vehicle here, they will low ball you and rip you off. They buy dirt cheap and sell high. Buyers beware of their tactics abd shop elswhere!

When there are at least 20 employees standing around chatting with each other and on cell phones when I walk in, it is unacceptable that I have to seek help and then wait 30 minutes to be told my car is worth $ 5000 less than what it was worth 2 months ago at your facility. Rip off! Thanks for wasting my time.

I’m going to start out by saying this is the most exceptional and professional dealership I have ever been to — and been to quite a few from BMW, Mercedes and more… I bought my VW Touareg and so happy with it, Migs has been — by far the best sales person. Xavier explained all contractual verbiage and was assured. I was not sure what to expect from Car Max now I see that it has been the best!!! Love Carmax and will always tell everyone I know how great they are.

Everything about CarMax was fantastic at the beginning. Despite reading pretty rough reviews (via consumeraffairs, Unilocal,etc.) I felt that CarMax was the best place to purchase my vehicle when I was in a pinch. The sales process was awesome, the ease of purchase was fantastic, and when I did have problems, CarMax was relatively quick to fix them (within their 30 day limited warranty period). I couldn’t help but rave about the experience to a majority of my family, friends, and coworkers.
However, after 3 months of having my vehicle (An Acura TSX with 78,000 miles at the time of purchase), the engine overheated and needs to be replaced. Now I’m 4 grand in the hole on a car that I’ve had for less than 4 months because the cooling systems failed.
«Every CarMax used car undergoes a rigorous 125+ point inspection* including:
engine and transmission, plus cooling and fuel systems.» They said…
125+ point inspection huh?
The Engine Cooling system must have been the 126^th point.
I can’t help but feel that I was sold a car that had some serious issues prior to purchase but were sugarcoated well enough to where they weren’t noticeable within the «30 day» warranty period.
Am I going to cry till the cows come home? Nope. I signed the paper work. I knew what I was getting into. I chose not to purchase the extended warranty. Foolishly, apparently, as I did have some faith in this 125+ point inspection that they speak of. Oops.
I overpaid because I believed that CarMax provided a superior quality vs. other shady used car dealerships.
Don’t believe it for a second. Trust me.
Buyer beware!!!

They are the Kings of Low Balling you! Go to them just to get a quote then sell it on your own. You will ALWAYS make out better!

I was not sure what to expect from Car Max. I have bought many cars over the years and have hated the experience. I don’t thing anyone likes buying a car because of all the BS they put you thru. Car Max was not that way… and I have to say it was a great experience!
I found a few cars I like on line and called to make a driver test with one of them. When I showed up, the person I made the appointment with was with another customer but they found someone who was very nice and I ended up testing about 5 cars in my price range. They don’t try to steer you into a more expense car because they get paid a flat fee no matter which car they sell. In the past when I tell a salesperson how much I can spend each month on a car, they always seem to find me a car that is about $ 100 to $ 150 more than i said… but this time, when I told him the amount I could afford, thats all I saw… cars that would be that much each month. No fighting, no arguing, no feeling like i can’t afford a car. Now granted, the assortment you can pick from changes day to day but if you take the time to try them all out, you might find one that works for you… and I did.
Once I found the car I liked, we were passed off to another coworker who started all the paper work. Her name was Robin and she was a delight to work with. Everything was shown to me as we did it on the computer. Nothing was hidden and all the offers from the different loan companies were right there to pick from. It was a great way to buy a car. I picked the offer that I liked best and it was $ 2 below my limit!
The next day I brought my falling apart car to them to appraise it and I got more $$ than I thought it was worth. They applied that to my loan and I drove out a happy guy.
The staff is super nice and the car selection ranges from Smart Cars all the way to Jaguars. I will continue to buy from Car Max in the future. This is the way car shopping should be.

Ronnie was so pleasant to deal with we were in and out in less than 2 hours with a new car that was perfect for what we needed. Even encouraged us to test drive several models so we were happy with our choice. I’ll def be back for my next car purchase and will refer anyone looking for easy car buying to this location.

I wish I could give 0 star. It’s a huge waste of my time. Carmax gave me an insanely low appraisal. Even $ 8,000 lower than the dealers’ trade-​in price!! What’s wrong with these guys! Totally unprofessional! If you have a good car. Never ever go to the ridiculous place.

Total waste of our time! Took our car in to get appraised and looked at cars for sale. The cars that were for sale were overpriced compared to a few dealerships we had been too and they don’t negotiate since it’s a «no-​haggle price». Then, they gave us the appraisal for our car which was insanely low! 2 car dealerships offered $ 2,000 more for the car than Carmax did. Needless to say, we left and got a great deal on a car elsewhere and got much more for our car than Carmax offered. Never going to Carmax again!

Customer service in the service/​car repair part is horrible. Wishing I never purchased an extended warranty through them.

They gonna give you horrible value of your car and they just wasted my time 30 minutes to give me half of value of my car and sell me the same car for 20k more. Ahhh never go there!!!

Called in, inquired about selling a used car. Had Mr. Miller over the phone and exchanged information. Went by, in the afternoon and walked and met with Mr. Miller and went away with information about the car and less then 15 minutes later had a appraisal for the value of the car. Accepted the offer without retort. Transaction went smooth, customer service is top notch and the dealership is like walking in Best Buy knowing your going to recieve a great deal. Highly suggest and recommend this place.

The folks here are very nice and professional. We came to look at some used cars and get a price on selling one. They did a good job for us on both counts. They have a rather extensive inventory of late model used cars. The sales approach was low key and very professional. While we did not make a deal here, we would definitely return in the future.

I have now sold two cars here at this CarMax and both time it was pleasant with non pushy people.
The time it takes for them to appraise the car is usually a 30 minute wait and then you’re called back to sit at one of their kiosk with a carmax person. From then on they explain to you what makes your car worth more or worthless. Typically CarMax will undervalue the car than the typical Kelly Blue Book Price but then again, probably most places do anyway, thus for the stars off. Once you decide to sell your car to CarMax, they will take you to the cashier station to process the paper work. It’s really no hassle and the people that work behind the counter are really friendly. After the paper work is processed, they cut you the check and you’re on your way out.
So, if you got to get rid of your car fast and get cash, sell it to CarMax!
P. S.: They also have a kids playing area!
(I have no experience with them buying a car, so this review wouldn’t apply to that part.)

Service was great. Not real excited about their offer price for old vehicle. Have had better offers from other locations. Car selection was not very strong. Just go if you need quick sale and shot in dark at alternative vehicle.

I bought a Dodge Caravan from this CarMax a couple years ago. After dealing with some horrible salespeople at other dealerships I was thrilled with the no-​haggle and friendlier attitude here. It really helped.
I bought the extended warranty. Judge me if you will, but it was a used car, and I’ve had some major maintenance issues in the past, so I went for it.
Immediately after buying the car there were a couple of little things wrong. Not worth paying the deductible to fix, just little irritating things. Then then door broke.
So, I made an appointment to take the van in for service.
The service department NEVER answers their phone. Seriously. I can’t even remember how many times I called and left messages before I finally got something scheduled. And even then their next available service appointment was a couple weeks out.
When I took the car in my service consultant was Govin. He was pretty good. I had to e-​mail him descriptions of some of the problems (and I think even links to forums explaining the issues) because they were having trouble replicating some of the problems I reported, but ultimately everything got fixed.
And then last week my car broke down. And once again I tried to call the service department. Armed with Govin’s direct line I thought this time would be different, but no. Messages were left, many unanswered calls were made. When I finally got through to the service department I was told the next available opening isn’t for almost a month. I tried to point out that my car isn’t currently running, and it’s an emergency. At that the service department guy directed me to take my car to the Dodge dealership that would honor my extended warranty (for an additional amount above my regular deductible.)
So, that kind of stinks, doesn’t it? I am still satisfied with my car purchase, and still think that extended warranty has paid for itself, but I was way wrong when I assumed I could go to CarMax for service. It’s next to impossible.

Okay, the honeymoon’s over and our first spat didn’t far too well. Looks like I’m on board with the less than 3 stars crowd here, now that I have experienced their «service» (ha!) side of this business.
This is my update short story as was posted on their How Did We Do? review request– which btw, no contact attempt has been made since I submitted this back on 5÷19÷13.
What does it mean to have set an appointment to have your car serviced? Is this «appointment «for meeting with a service advisor to write up the service work or to have the car actually taken in and ah, serviced?
That was my issue– okay, perhaps a misunderstanding? I made a 7:30 am. appt for my car to simply have the battery connections’ corrosion cleaned — which SHOULD have been performed BEFORE I took possession of my «CarMax Certified» vehicle. Hell before it was put on the lot with their Inspected sticker. My perception was at 7:35 am. my car would be in the shop and this service — TARDY service, would be performed. (cleaning the badly corroded battery terminals is all.)
Instead I’m told service guys don’t start till 8:00 and that there is a Wednesday meeting all techs must attend — so my car would not be ready till well after 10 — 10:30 (I think– too long for me to wait — and I had no ride planned to take me on to work). Sorry, thats the breaks is basically what I’m told. Zero effort to help my situation other than reschedule another day– after I paid all the the tolls from Ocoee to get there at my 7:30 appt. time.
I leave the premises frustrated that now I have a saturday project on my new preowned «Certified» car. Bull Chit!
I turn around after two miles thinking perhaps I could be given a loaner car ??- since this Certified Vehicle obviously was NOT serviced as the claims are made for the few they sell that make the «certified «status. I’m told No sorry, we must have your car over 24 hours to provide a loaner. (Even if CarMax is the one at fault and is the sole reason I had to be inconvienced!!)
Wow.
Persistence pays off after asking for a manager and a teck is made available to do the service that should have been performed BEFORE thay stuck the little «CERTIFIED «sticker on the window.
So glad the 30 days is up and this memory will start to fade — but ever so slightly I’m afraid.