Cabinets To Go

Excellent customer service and the deals are phenomenal. If you tell them what you want, they will get it for you and at a surprisingly budget-​friendly price.

I have been trying to have a measurement done on my kitchen for the past two weeks! I went in last week because I became frustrated when I could not get through to anyone. I spoke with a manager who indicated that he would have the guy bobby contact me. I was contacted by Bobbys office on Monday and set up a meeting time between 5 – 6 pm on Tuesday. I waited and no one ever showed up. I am frustrasted with the service thus far I have recieved as I an trying to purchase cabinets and have been unsuccessful in doing so. This is not professional at all. I was not expecting to be stood up after ny attepts of getting in contact with the guy. If this is the conpany you choose for measurements you need to hire someone that is going to be fair and commited.

Terrible Customer Service… because of their lying and incompetence our customer decided to go with another company. After over two monrhs of waiting on them to supposedly receive thw cabinets, Mike is a liar and tricked us into picking up the bulk of the cabinets, saying there was only one door missing, which we still haven’t got. and there were 3 end panels missing aswell. we are returning all their merchandise, asap. do not give these incompetent people your money. you will regret ever contacting them once you see what happens after you pay for half of the merchandise, you’ve been warned!!!

Mike and Jennifer and the whole staff were very helpful. I highly recommend from the smallest to largest of jobs. They are knowledgeable and fairly priced with excellent customer service.

Our first experience with kitchen renovation was great! Referred by a friend to Cabinets To Go. Met at their offices with Nicole who expertly guided us through the process. The cabinets came in just a few short weeks after we ordered them. They are beautiful. Service was friendly and professional.

At first, I couldn’t get my local store to give me a quote! My fiancé and I went in on Sunday, March 30^th to the Orlando store, ready to make a purchase. We brought with us measurements and sketches, and we like to think we are informed buyers. We knew (mostly) what we wanted, and the only gentleman at the store, Ernesto, did an excellent job helping us build the perfect punch list of what we needed to make our kitchen remodel a possibility. Towards the end of our visit the store went from just the three of us to about 10 customers which all seemed to need assistance, so we left Ernesto with copies of our documents and our contact information so he could assist the other customers.
We were told we would have an estimate by the end of the day. I called on Monday, March 31^st to see where the store was at and was told that they were extremely busy that Sunday and were currently working on my estimate and would have it to me at the end of the day (Ernesto was not there, but I did not catch the name of the person I spoke with). End of day, nothing. Called back Tuesday morning and was told the same thing, that they were working on it. Recieved a call from a sales person around 5:30 Tuesday afternoon who was working on my quote, but seemingly had no idea what I wanted, only had my measurements, not the itemized list of what I was wanting a quote on. I went over everything again with him over the phone and was told I’d have it by end of day.
That brings us to Wednesday, April 2^nd. Nothing. My fiancé called them around 10:30−11, telling them they had till one to get us our quote. They said no problem. It was 1:30, my inbox was barren. No quote. I don’t understand the problem. I can piece together my needs on the website from my iPad in under 10 minutes.
This was my problem. I wanted to buy these cabinets from the company. I think they are an amazing value and look beautiful, and they were going to look fantastic in my house. I have money I was practically begging them to take it from me. I thought to myself, «if I am having this much trouble at this phase of the process, how can I trust that the rest of this transaction is going to go smoothly?»
Smash cut to Tuesday, June 2^nd.
The cabinets I received looked beautiful in my home, but I say received because we were waiting on one 9″ wall cabinet that was holding up our project. I understood that the ordering and shipping process could take time, and was quoted 4 – 6 weeks, but we were going on week 10 of this and I just wanted my kitchen back.
I had to initiate every bit of contact with the store, including call them back after they said they will get back to me. I couldn’t get an estimate of when I’d receive anything, and to make it better, when I went into the store the previous Saturday to see what the hold up was I was informed that they had my cabinet in the store but could not find it. I was told that the warehouse guys had gone home for the day and they would Fedex it to me at no charge first thing this Monday morning and follow up with a call and email with tracking. Finally my fiancé decided to call them at 4:30pm to find that the warehouse guys were sent home today already and that they had not got to it.
When I went in on Saturday I was also informed that I am just one of many having problems currently. It seems like the store is more concerned with making quick sales than delivering the goods to customers that have already placed orders. I will say that every time I’ve gone into the store they have been packed with both potential customers and people like me trying to get their order.
June 7^th I finally got my last cabinet and finished the kitchen.
The product gets a SOLID ¹⁰⁄₁₀ from me. The cabinets are easy to assemble, look fantastic, and the price is phenomenal. Unfortunately I would feel uncomfortable going through this process again with any future remodels do due to not being able to complete the project in a timely and cost effective manner, and I feel like everyone I have told about the cabinets I have to warn about the possible headaches that will be created during the purchasing process. The cabinets are priced well, but my time I have spent trying to complete this transaction is worth more than the savings they have brought me.