Barnes & Noble

I received the absolute best customer service yesterday from the team at Waterford Lakes, most notably from Briana who was working the information counter. I came in for a last minute corporate purchase and after cleaning off their shelf of the book I needed, I went to the information desk to see if I could get my hands on any more. Briana immediately called 3 other Barnes & Noble stores in the Orlando area and helped me track down all the books that were out there and had them put the books on hold for me. And, when I looked to Briana for advice on another book that might be similar to the one I was after, she was knowledgeable and extremely helpful, taking me straight to the books she recommended and explaining why they might meet my needs.

I love coming here to buy gifts for people or just coming to browse the store and grab a coffee. The employees are always nice and the store is always clean.

I usually come here when I need an item (like a book, obviously), when I can’t find it on Amazon or if I need it that same day. This place is huge and has all sorts of books, magazines and even collectible items. Also, there’s a Starbucks inside where you can chill, study or even read the beginning of a book that your are uncertain about purchasing. Employees are friendly and knowledgeable.

I love the Café in this bookstore, mainly Ariel the barista magician! I come in a few times a week for a coffee and snack and she has my order memorized and is super friendly. I always look forward to seeing her when I go in.
I also end up spending at least $ 10 – 20 every single time I come in because their discount section is amazing. I love browsing through the rack with large books right by the magazines and the «last chance» cart at the front, I always find something unique and interesting to take home.
Everyone at the café and bookstore have always been really nice to me, I just can’t remember anyone else’s name. Love this store and their staff!

After a rough start with this location when trying to obtain a book collection for my granddaughter I have been back a couple of times. The last time two trips I was able to find exactly what I needed and the staff was friendly and courteous.
Good customer service will win over an unsatisfied customer and a return trip to get my granddaughter something specific allowed them the chance to let me see the positives that their staff brings to the table. It was also why I returned today… Santa needed one more item for my granddaughter and they had exactly what I needed…

This particular bookstore is very lacking.
They have 25% dedicated to toys and kids stuff, 25% for movies, 25% for the coffee area and miscellaneous items, and the last bit for books. They will have all the popular books, trending books, magazines, and some diversity in their selection. But if you’re going to browse for something new or just to see if you like anything, you are better off going to a different bookstore.

Organized, pleasant, clean and everything seems to always be in stock. Customer service is always polite and willing to help. Starbucks Coffee inside, great quiet environment. Love this place.

This B&N has become a bit of a disappointment. What once was a great source whenever I was looking for something new, has now become watered down and kind of pointless.
The children’s books, once relegated to the children’s section, have expanded out into the main part of the store, replacing a number of other sections such as foreign language. The replaced sections were reduced and moved elsewhere.
In fact, it looks like most of the sections have been reduced pretty significantly in size. One sickening exception is the Christian Literature & Bibles section, which is twice as large as the section for computers and careers (now basically an afterthought, sitting by the registers).
Then there’s the shelves devoted to not-​books, which is kind of annoying. Of course, they should sell things that aren’t books — there’s no reason not to. But I don’t go to B&N looking for things like LEGO sets, and they take up so much space that could be used for actual books.
You’d have your pick amongst the hundreds of books available on crocheting or sewing, but go in there looking for a relatively common book on getting an amateur radio license and you’ll leave empty handed.
Maybe they have it hidden away somewhere. I scoured the shelves for about 20 minutes and came up with nothing on the subject, let alone a specific book, and the whole time I was there, the «Information» booth was empty, so no help there.

Never been so disgusted by a Barnes and Noble. Didn’t know there was a two table maximum for study groups with three or more people. Also didn’t know if you move a table you will be greeted by a rude Barista basically telling you she doesn’t give a rats ass if you have a final because she needs open tables for a half empty café area. Internet also lags, like it’s service.

I mean, it has books and a café. There isn’t much else I look for in a Barnes and Noble. The staff is very friendly and accommodating and it happens to be located next to Panera, which we all make was created solely for reading book whilst eating soup.

Oh, how could I not give a book store five stars? Books are my favorite thing.
I’m pretty loyal to Barnes & Noble. I have their membership card for discounts and I even own a Nook (which I use about 50% of the time, I still like real books).
Very often I come here on a quest for a specific book my kids need for school. I’ve never asked, but I suspect the store keeps an eye on the summer reading for local schools, because they always have what I need. There’s usually no line at the customer service counter so I go straight there, rattle off the ISBN number, and they find the book for me (because the teachers request specific editions). Going to customer service tends to be necessary because instead of leaving 20 copies of whatever book on the shelf they will have them stacked on a table somewhere, and then I have no chance of finding them on my own.
I love that the café gives a membership discount. They don’t accept Starbucks cards though, that would make this deal too good.
I get e-​mail coupons from Barnes & Noble. I think the membership plus the coupons brings the price pretty close to Amazon, so that’s good. And I get the experience of going to a book store, sipping a coffee, and browsing the shelves. That is so much more fun than looking for books online.

I am not a big reader, but I do like to get books and educational things for my daughter. We had some time to kill before our movie so we came in. The selection is not huge or as big as others that I have been in, but if you are patient they can get them for you. They do have a good sized kids area though. They also have bargain priced books for big discounts. Though they do not have a lot to offer in terms of paperbacks for kids they have a wide selection of hard cover books for toddlers and younger children. The customer service was good. There is a coffee shop inside as well, that was pretty well stocked up and full of people.
Overall, not bad, but not the biggest location.

This store is not bad if you just want to browse briefly or you are seeking a specific item. I like that it’s close by and I do drop in on occasion to browse the magazines and find myself some goodies to further clutter my home. The major drawback is that the layout is crowded and thus uninviting and not terribly conducive to browsing. The café area is simply way to small especially being a stone’s throw from UCF. It makes for a nice study hall but for those of us actually looking at potential purchases over a latte, well, it kinda stinks.

I’ve had really great customer service here and find the staff super personable. The eatery inside is always comfortable, quiet and clean and the bathrooms are super clean and always smell fresh.
I enjoy their selection of books, magazines, games, etc as well and always find something interesting there. It’s a really nice barnes and noble and I love how quiet it usually is as well. I often bring my laptop with me and hang out for a couple hours. Their free wifi is great.

As with certain other Waterford Lakes shops, this Barnes & Noble doesn’t perhaps ‘live up’ to other Barnes & Noble stores that I have frequented in the past. Here is a succinct list of my complaints about this store:
1.) Overall size of this location. Granted I understand that not all Barnes & Noble stores can be 5,000+ square feet, but I feel like the way this store has to be arranged due to lack of space makes it feel cramped. There isn’t much room for seating, and the aisles are too tiny to sit down in – kind of a fail for a book shop, don’t you think?
2.) The café. Whenever I stop in at this B&N to study or browse the Internet, I always feel that I am sitting right next to the 2 girls at the other table that are chatting away about The Hunger Games. Maybe that’s because I pretty much am. Also, there are pretty much no outlets and the only ones available are always taken.
This is really a short list of drawbacks, however, I usually stop in at a B&N to browse the book selection and read or hang out in the café and take advantage of the free wifi. Both of these are more difficult to do comfortably at this location than they should be.

Located in the heart of Waterford Lakes Mall and conveniently right next to Panera Bread so that after eating the soup & salad while listening to Mozart playing in the background; I can just walk a few steps and be welcomed by the aroma of books and fresh coffee brewing.
So after taking a deep breath and letting my eyes roll back due to the pleasant aroma. I ALWAYS get that comfortable feeling that I’m at home. Can Yankee candle take that same aroma and make it into one of their seasonal scents? It can be called: «Book-​Nerd Paradise» Just a thought.
One of these days the workers will find me barefoot huddled up in one of the corner benches reading the latest Good House keeping magazine. Having said that I wish that they would provide more comfortable seating. The wood chairs and hard surfaced benches makes it hard to relax and you see a lot of people opting to sit on the carpeted floor.
I agree that there are better Barnes & Nobles locations elsewhere in Orlando, but the key factors that I look for is good customer service, a somewhat decent stock of books in diverse subjects, and cleanliness which this location does a pretty good job of in my opinion.
They also have a program during the holidays where for like three dollars or some real inexpensive price, they will place your name on the book as the sender and then they give it to children in local schools. I think it’s wonderful that they do this because I remember receiving books in school myself and that is what first got me interested in reading and here I am now as an adult; you can’t keep me out of this place!
Again; I just wish they’d provide more comfortable seating.

This is definitely not as nice as the Colonial Drive Barnes and Noble, but its in a nice area, Waterford Lakes. I come here only if I need to buy a specific book I cant find at the other location. Its not very organized here either, but then again, there are plenty of teenagers that come here. If you plan to do homework here, this is not the place, too many kids running around.

While this B&N is on my side of town– it’s certainly not my favorite. I’ve had difficulty in finding certain titles (yet they always seems to be at the larger Colonial location). I’m also not always thrilled with the service. Here’s a recent example…
I was there this past Sunday morning and had to do a return. No big deal right? Especially when you have the receipt. Well the sales girl was completely flustered and had to call a manager (yes I know you do and I’ll just go ahead and move down the counter– thats fine).
So I wait and I wait and I wait. It took the manager 5 minutes to come and take care of me. And from what I could tell– it was early morning– it was fairly quiet in the store. Not a good start to the transaction. I know I’m returning something but I’m also a potential customer– right?
So he finally shows up– no hello– no sorry for keeping you waiting. Nothing! All he says is– «Is there something wrong with the item?» I say no and proceed to give him the reason and he gives me a silencing wave with his hand. WELL. The rest of the transaction proceeded in utter silence. Not a thank you. Not a have a nice day. Not a smidge of eye contact.
nada. nothing.
I won’t tolerate rudeness. No matter how convenient to my home. Think I’ll be making the trip to the Colonial location.

While not as large as their Colonial location, this Barnes & Noble has a good selection of books. Although for more obscure titles, I tend to visit the Colonial location.
Café and seating is somewhat limited, but then I’d prefer to do my reading and surfin’ from home.

Boookstore… what can I say about bookstores? Do people buy books anymore?
I go to read some magazines or get coffee at the café. The café is too small, tables are too small and it’s usually packed with people studying or chatting really loud.
Maybe I should stick to the library…