Baby Wheels Orlando

We have used other stroller rental companies in the past but decided to go with Baby Wheels this time since pricing seemed better for our extended trip. To cut to the chase, we definitely regret that decision. Despite receiving a text that said our stroller had been delivered to our hotel, our concierge and bell services looked for 20 minutes and could not find it. We called Baby Wheels twice, they INSISTED that it was delivered, and offered no additional help. So we made a few calls and did some research of our own, and eventually found our stroller at a different hotel. We actually had to go pick the stroller up ourselves from the other hotel. Nice. Thanks, Baby Wheels. The stroller itself was clean and in good working order. It also included a rain cover and a small zippered storage pouch. For those things I will give two stars. Finally, when our trip was nearing its end, I read the return instructions. They said to NOT return the stroller to bell services, but didn’t say what to do with it. After calling Baby Wheels AGAIN they said that the instructions were incorrect and that we could return it to bell services. Good grief! There’s definitely some customer service issues that need ironing out before we will rent with this company again. You are better off paying a bit more and going with one of the more the tried-​and-​true stroller rental companies Orlando has to offer.

I had friends come into town and needed a stroller. They were able to get one on short notice., it was reasonably priced, in excellent, clean condition and was dropped off where they said it would be and picked up with no issues. The staff was courteous and very helpful on the phone. I recommend Baby Wheels to anyone visiting Orlando who may need a stroller.

I’m not sure what the deal is with the two negative reviews for this company, but my husband and I had an amazing experience renting a stroller from this company. Our flight was delayed by almost an entire day to our resort in WDW and when my husband called to say we wouldn’t be there for the drop off they rescheduled us for the next day, without ANY issue. As a matter of fact, when the stroller was dropped off promptly the next day, the owner asked if we were ok before any business speak — how thoughtful!
We scheduled our rental almost two months in advance and again, no glitches whatsoever! The stroller was in great condition (looked brand new) and was an eye– catching green that made it easy to spot in Disney parks. And at the end of our visit our stroller was picked up early the day of our departure. They were extremely accommodating with our change in arrival and departure and pleasant to deal with each time. My husband and I are extremely selective with the services we use, and I would not hesitate to use this company again.
I highly recommend this company.

The lady wouldn’t give my wife directions. She told her to look it up on Google Maps and that they were open until 8. Google Maps lead us to the wrong place. 40 minutes later we arrived at 3:30 pm on Saturday and they were closed.