AutoZone

Everyone here is super friendly, helpful and knowledgeable, except Grant R. He asks like he doesn’t care and can’t be bothered
I give everyone else here five stars!

A week ago I noticed my passenger side headlight was burnt out. I called my dealership and they wanted $ 150-​$ 200 just to change a light, which is beyond ridiculous.
I stopped by Auto Zone, explained the issue, and said I would need assistance having the bulb replaced. They selected the headlight for my vehicle, came outside and advised that my car would need the bumper off, tired turned and casing under hood off to change the light, but they would be happy to do it.
I looked up on my iPhone and true enough that was correct.
I thought this was a true representation of going above and beyond customer service. I cannot thank the employees that helped me. I will definitely refer friends & family to this location if need be.

I needed a new battery, so I called the store, they had one in stock. When I went in I was in and out in 3 minutes with the correct part, problem solved.

I was quoted seventy bucks to change the cabin air filter by a Honda Dealership, outrageous! Therefore, I paid a visit to AutoZone to buy my own cabin air filter and do it myself :)
I went straight to the filters section and looked through their book to find the correct cabin filter, it was a bit overwhelming since there were an abundance of different ones. I stood in that isle for maybe 10 – 15 mins familiarizing myself with all the various filters and finally found the correct cabin air filter. Then an employee with a grey shirt approached me and asked if I needed help then another guy with a red shirt approached us and asked if I needed help, think his name was «Daniel.» Although I already found what I initially came in for, Daniel asked if I needed an air filter as well… I wasn’t sure so we walked outside, popped the hood and he took a look at the air filter. Long story short, he convinced me to buy the K&N $ 50 washable air filter. He said he would even install it if I bought it (not sure if he was trying to make a sale), but I agreed since my air filter was dirty and I didn’t know how to install the air filter under the hood. At first I was skeptical about purchasing a fifty dollar air filter because I usually don’t buy things without research, but he wasn’t lying about this K&N filter, it has good reviews. Daniel was nice and informative; seemed like he knew his stuff, he even went out his way to install the filter.
Overall, I had a good experience at this AutoZone, great service. I’ll be sure to come back for my car needs!

I just had a really disappointing experience with this store. Unfortunately, this was not the first time. I called this morning and spoke with a man for about 10 minutes. The part was hard to find in their system, but eventually it was located. He quoted me the price, then I decided to shop around for a few minutes more online before calling him back.
When I called back, a woman answered the phone. I explained to her that I had spoken with one of her coworkers 10 minutes ago (I didn’t get his name, unfortunately) and that maybe I could speak with him since it took us so long to locate the part in their system. All I wanted to do was order the part (read: spend $$$ at your store). She asked «the guys» around her if anyone had spoken to someone about the part in question. They replied that they had not. She informed me that these were the only guys working today.
So I went through the process of relocating the part with her. To my surprise the part she located was remanufactured and $ 25 less expensive than the «new» part her male coworker had found for me. Also, the part she located could be delivered by Monday (the call occurred on a Friday), whereas the «new» part could not be delivered for 11 days. However, when I went to place the order, she explained that she was wrong, that it would also take 11 days to get here.
I hope the store manager or district manager is savvy enough to monitor their online reviews because customer experiences like this really make you look bad. Lesson learned, that I will always get the name of the employee I work with on the phone, but I don’t think it’s too much to ask for someone’s short-​term memory to recall the general details of a phone call from 10 minutes ago. I decided not to order the part from your store and take my $ 375 to the internet retailer (where I was able to locate the product within 5 minutes of being on the website).