AT&T

You said to call 6−1−1
Well, Hector and Lester, I DID call 6−1−1.
I had bought a Galaxy S7 Edge at the end of last month and I had asked what case to get. I was taken over to the official Samsung cases. I was directed to the S View cases for the Edge. I was never told about any screen protector being needed or anything. This case is a flip cover with a piece of hard plastic so you can see through to the «S View» smaller preview screen. I was happy to get a new phone finally. I had always been weary of purchasing my phones through ATT because they have such poor support. I had the phone at home for a few days and I noticed a huge gash in my phone. I was like. how did I get this scratched? I sit at a desk doing tech support so I did not know how this could be. I then noticed a whole bunch of small marks in the upper middle of my screen. I glanced at the S View cover and low and behold the same marks were in the plastic too! I tried to keep it clean and see if it happened again and it did. This time it was right in the upper middle of my screen and you could feel the depth by rubbing your finger nail over it. This wasn’t right. I had to work though. I didn’t have time to go in and deal with this so I tried to keep it very clean. SAME thing happened and I had finally had enough. The rest of the screen was entirely free of scratches except this clear S View plastic area. I then looked it up online and there happened to have been an issue with the S6 Edge where Samsung admitted that debris can get between these two surfaces and scratch up the screen. So I went and took my phone in to this ATT. I was dealt with by Hector and Lester. The first thing they said when I told them my dilemma was that I should’ve gotten a screen protector for this case and that one should’ve been offered to me. Why #1 do you need a screen protector for a case that flips over I will NEVER get. The second thing they told me was that if it was over 14 days there was nothing they could do. I asked them then since they admitted this was an issue if they could make an exception. He said no, but he might be able to get a screen protector put on it for free. Oh yay me… I said I was not satisfied with that and what I would like to do is get my phone swapped out for a new phone and install a screen protector and get another case, as this was an official Samsung case sold to me by ATT with an ATT-​branded Samsung phone. He said they COULD NOT make exceptions or trades because I was after the 14 day period. He then looks at my phone and said he didn’t think the cover caused those marks (implying that I did it). I asked him why did the marks only appear in that area and no where else? Coincidence? I think not. So I ask to speak to a manager. He told me he would probably say no and took my phone over to the manager in the back corner. They were lookin at my phone. They then came over and the manager says to me that the case did not cause these scratches. I interrupted and asked if he had researched and looked up the cases of the s6 edges being scratched the same way. He said that he was NOT going to look up anything and that ATT tests all products and the case did not cause the scratches. He said he wasn’t going to argue with me so he told me that they weren’t going to replace it because it was after 14 days. I told him I was going to go ahead and pay off my phone and cancel my service and to let customer service know that they were the reasons why because I KNEW they could have made an exception and instead treated me like a piece of unintelligible crap. The manager even went as far as to say that it’s Gorilla Glass to nothing was able to scratch it. I asked him if he knew about the hardness scale and he said he didn’t need to know that. Ok… So I start to move away and he says go ahead and call. The number is 6−1−1. I said oh I will and he interrupts me and says 6. 1. 1. I said I knew what the number was as I walked out the door. I then proceeded to call the 611 customer service where I was in fact told that they could very well have replaced it for me, but instead they chose to treat me like crap and like I did it and that I didn’t know anything. If it wasn’t for ATT Customer Care 6−1−1 number, I would not be an ATT member anymore after this experience. I have never met such rude and self entitled employees in my life.

I purchased a phone from here in October. It was quite a long wait, and took the majority of a day, but at least the staff were friendly.
I have recently had problems with the battery, so I visited this evening. I was attended to very quickly. I was surprised, because my last experience was extremely long.
I was helped immediately and given the information that I needed. I was out in less than 10 minutes.
I didn’t need the book that I brought to read while I was waiting.

I’ll never go to this store again! The clerk (Brett) was so obnoxious and ridiculous… I walked out!!! Who needs rude and pathetic service! Dang, all I wanted was a new phone. I’ll go to the one on Sand Lake where they’re somewhat professional and aren’t obviously mentally challenged!

France was very helpful she knows her job well and helped me out when I was frustrated… Because of France she made me decide to stay with AT&T and I love my phone and I am very happy with the choice I made. If you need help go to AT&T on Kirkman rd and see France.

I will not go to this store ever again. I walked in the door and no one said anything… no «hello, we will be right with you», or «please sign in and someone will be with you shortly»…NOTHING. I had no clue how to get service. I had to find out from another customer that seemed to be waiting forever to tell me that I had to sign in… I guess Im used to being greeted when I walk in a store…(THANKs MOES «Welcome to MOES»). Obvious to say… I left!!!

While my boyfriend and I waited a while, it was still good service. Spoke with Marcus A and he wrapped up my deal quite quickly and with humor despite it clearly being 30 minutes after they closed. I always appreciate humor and efficiency! He didn’t even push ATT Next on me. Probably one of the better att reps I’ve death with.

I am so unhappy to go to this store. The manger Andres Suner is bullshit, the service is horror and treat customer like dum. And have stronger discrimination.

Great store if you want to be talked down to. Employee had no interest in helping, no matter how I probed for clarification, he only continued to give clipped one word answers in a clear effort to make me look dumb for not understanding the problem I was having. I told him I didn’t like his attitude and it escalated from there. Manager likewise had no interest in why I was leaving the store angry. I pay them 250 a month in intangible services and the once a year I walk into the store I expect to be treated with courtesy and if it takes a little effort to help me understand the nature of the problem, then dear AT&T, suck it up. Bad showing. Zero stars.

This is the store that ruined AT&T for me forever!
I ordered two iPhone 4’s from them because they were on backorder at the time. That is fine. I was told that they would take a week for delivery. Again, that is fine. So the week goes on and I check my tracking number and it says that they have been delivered. Two days after I ordered them! At the time of placing the order I was promised that once the phones were delivered I would receive an email and phone call letting me know. I received neither. I went into the store and was told I could not pick the phones up until I received my email and call. Why? Because that is store policy. Finally after complaining for about 15 minutes they agreed to give me my phones. I then had to wait an extra 30 minutes for them to activate them. The man who added the new service did not do so correctly for one of the phones so my first month bill was a lovely 3500 dollars. The reason it was so high was because he did not add unlimited text and the proper data plan. I went back into the store to handle my bill and was told there was nothing thing could do.
Prior events to this that made me happy to leave AT&T are: the bill pay machine is always broken, display cellphones are always broken, customer service reps in store are always rude and try to rush you and it is always extremely hot inside the store.

The story you are about to read is true. This is ma bell, AT&T. Once known as American Telephone and Telegraph, this modern provider has a death grip on the iPhone market which helps keep their stores open. My name is Skacey, I carry such a phone.
2:20 pm Tuesday. I enter the AT&T store with what I hope will be a simple request. I need to swap the service between two iphones, both of which I own. According to the Apple store, this should be a quick trip.
There are four sales people and four customers, so I start off hopeful. That hope evaporates as I stand and wait while three employees are tied up trying to figure out how to get text messages from one poor users phone. After 20 minutes I finally get to speak to an employee.
Now, once upon a time, going to the store of a company is your best bet to fix technical issues. That is no longer the case as the employees at this store are not authorized, nor trained to do anything other than sell prepackaged phones. After ten minutes of explaining what I need to do, the employee finally gives me the phone number to AT&T tech support and lets me know that I can solve my issue from the comfort of my own home. How convenient if you haven’t already driven to two different stores.
Don’t bother to go to an AT&T store if you want anything other than a new phone. Set yourself in for a wait on hold, and call ma bell herself. She’s not as friendly as your real mom, and not likely to make you brownies anytime soon. But she’s your only hope when trying to solve phone issues until iPhone’s are supported by a better carrier.