AT&T

This new and welcomed AT&T store to the area is under new management. The staff is ready and willing to help with all home solutions, cellular, and accessory needs. This store can certainly exceed all expectations and can handle anything you need.

WOW. The manager here, he is not very accommodating.
Strike that, not accommodating in the least. I would also like to point out that I have waited 4 days to actually write this review as I was LIVID when I left the store.
Lesson learned: If you want a charger, go to CVS. They are of better quality.
I have been in the customer service industry for years and it appalls me that people who care so little about customer service CHOOSE to be in a customer service roll. If you don’t want to make people happy about your brand, company, product or service, then you are in the wrong industry.
Backstory:
I live in the complex that this shop is in and I have been an AT&T customer my entire life. So I was excited it was so close. I walked over one afternoon when I had left my charger with a friend. Grabbed a charger from them and the 2 associates working were extremely nice and helpful. How they check you out, they ask for your phone number and ring you up under your account. Cool.
Used the i5 charger as normal, and 3 weeks later, the small piece connecting the wire to my phone breaks off into my phone as I try to remove it from charging. What? That was very short lived. Thought, no prob, just walk downstairs and exchange. NOPE!
Walked in and one of the associates greeted me immediately and was very kind. When he inquired about the exchange with his manager, the manager sat down at a computer in the back and didn’t even greet me or say «i will help you over here» and just started asking for my number, if I had a receipt, asking how long ago the purchase was. I explained I just wanted to swap it out as it was faulty and I only had it for 3 weeks. He said he could not locate anything under my account and refunds/​exchanges can only take place within a week. So I inquired if this was a fault they were seeing with this charger and he replied «no, only when excessive force is used.» Okay, well that was a lovely encounter. Thanks for being so kind, basically saying it was my fault and letting me leave so disappointed in a brand I have been invested in for 2 decades. Appreciate it.
So, I chucked my broken AT&T charger in the basket next to his desk and left — know where I went? CVS. They have great, chargers in all different colors and I have one from there that has lasted me a year so I went and got another one from there. Way to lose a sale and make a long time customer angry, sir Manager of this AT&T store that just exudes customer service. :rolls eyes:
I will be ignoring the convenience of this store until under new management and will be heading to the AT&T store in Winter Park where they have nice associates. However, CVS for chargers!