All American Exteriors

I wanted to thank you and your contractors for completely ruining our lives for the past year. Your contractors not only grossly mis-​measured the window in the dining room, but then attempted to force the too-​large window into the space using hammers to pound on the window and the stucco that not only damaged the window and broke the sill, but has also apparently damaged the stucco on the outside of the house so that there is cracking that lets additional water in and now needs to be sealed up prior to closing in the drywall. We are hoping to finally have things done by March, but who knows anymore. We have had to resort to the restoration contractor to repair the stucco, which will be additional money from our pockets beyond the insurance claim.
During the 7 months that the wall in the dining room has been open, we have had to pass on multiple occasions to entertain people, and could not set up for Xmas this year, which was extremely hard on my wife. It was also extremely embarrassing to have the restoration company in, ready to complete the repairs, only to find that your contractors’ «fix» was still leaking in more water. They are none too happy with you either, and I’d presume PGT is doubly unhappy having to send two people including someone from 3 hours away in Hollywood, FL up here to look at the mess that was left.
You should be ashamed of the contractors that you employ. They are impatient, unprofessional, crude, and irresponsible. They have no respect for peoples’ property nor for doing a half-​decent job. You’d be wise to find others before they cause you major problems that take your business under. The second contractor was being kind when he pointed out all the issues that he found while replacing the dining room window, including inadequate screws on the sides and the fact that the window was set in too far back in the well. God only knows the condition of the remaining windows. I would hope we’ll never have to find out. But if anything else comes up, we will be sure to contact your and your contractors’ insurance companies, along with the FL Attorney General’s office.
We will never consider your company again for any job, and will never recommend you to anyone looking for replacement windows. You may have done the best you could, but it certainly wasn’t enough. In my opinion, we ought to be refunded the entire cost of the job to make up for this ridiculous series of circumstances. «Sorry» just isn’t going to cut it. We’ve included a series of photos that tell the story to this point. You should take a long look at them and consider the quality of work you want to convey to your customers.
Good luck with your business. You’ll need it.

We were dubious about buying windows from a traveling salesman, but we thought, it’s a free estimate, so why not? Greg Wooten is a rare find: a trustworthy salesman who keeps his promises. He sells an honest product at an honest price. On time! We were pretty sure the moment we started to discuss the number and type of windows. This man really knows windows. But when he even showed up during installation to make sure everything was perfect, we knew we had made the right decision. They look wonderful!