Sephora

I am a VIB rouge member– I have been for multiple years. It’s safe to say I spend an unhealthy amount of my paycheck at Sephora. I don’t live in Orland park so I don’t normally go to this Sephora. I only go to this Sephora when I’m visiting my parents. All the other sephoras I have been to in other cities have been very helpful and friendly. HOWEVER, all of the times I’ve been here, which has been many times, they have been very unhelpful and neglectful. Never once have I been asked if I needed help, even though I was clearly trying to match foundation on my own or I was lost trying to find a specific product. The one time I went up to a girl to ask for help, she half heartedly responded that she was busy and she would send someone else to help me. 10 minutes go by and no one came to help me. I ended up not buying that foundation because I don’t like not being matched before I invest in a 50 dollar ounce of makeup and I wasn’t gonna wait for another 10 minutes while 5 more employees walk past me and ignore me. I tried to give them the benefit of the doubt, but after multiple visits (even on days and odd hours when the store was clearly not busy) of the same treatment, I’m not happy with this Sephora. Their one redeeming quality is that their cashiers have always been friendly, but that may be because I pull out my VIB rouge card. There was also one occasion when an older woman employee helped me pick out a present and she was very nice so maybe it’s just the young girls who think I’m not worth their time or effort (I’m a 23 year old girl by the way). This isn’t a clothing store where the costumers can just mindlessly shop around; this is a makeup store and the costumers depend on the employees to give us expert and informed advice and help us pick out the best products for our specific skin types. I will be avoiding shopping here from now on.

I got an email on my birthday asking me to come in for a birthday gift. I wasn’t expecting much and figured it would be a little shampoo sample or something. I was in the area and figured I’d stop by and check it out. I’m glad I did! I got two full size NARS lipsticks! Score! While I was there I saw that they also offer FREE makeup classes! I need those and will definitely be signing up.

They are kinda expensive, but I tell myself that I am paying a little extra to have them try a new product on me. I like that they will apply it.
However, if I’m paying extra I want good customer service. They need to remind those girls they are there to answer questions, not talk about what they did the night before and ignore people.

Two stars are for the variety of things I can find in this store. Whenever I’m at Orland square I try to stop in and see if there’s a new product I want to try. The last few times I’ve been in here I’ve been completely ignored by staff and have to basically beg someone to help suggest things. The last time I came in and talked to someone, she matched my skin with that «skin tone matcher» (her words) to see what my color would be in the Cover FX line.
This makeup isn’t cheap. Most everything in this store isn’t cheap. But the girl had NO people skills. If you’re going to have someone in a position like that, that is SELLING to your customer you need to be knowledgeable about what you’re selling. And most people might say «oh it’s just makeup»…those people buy their makeup at drugstores. If I’m spending over $ 75 for 2 products you better know what the heck your talking about and be able to make suggestions because this is where professionals and people who love makeup shop.
I’ll only be coming back if Ulta doesn’t carry something I want!

You just can never say no to Sephora. Like a dog and fire hydrants, I cannot just pass one by without stopping in. (And dropping a great deal of money.)
This Sephora is a free-​standing location, which means it carries a lot more of everything. I can purchase my complete regiement of Lancome and Clinique cleansers and moisturizers, plus Bumble and Bumble hair products.
The girls that work here have been my personal beauty heroines. They have helped me find perfect primers and foundations, showed me that I CAN pull off the Urban Decay Electric Palete, and got me hooked up with perfect shades of red lipstick! They are always there with tips and tricks, and of course offering to make you samples! I like the fact that I have never felt pressured to buy, unlike at the department store makeup counters.

Went in with my sister for customized foundation. We worked with Sonya who was very helpful. She she was very knowledgeable about the products and focused on finding colors that worked for us –she also did up my green eyes with. Color I had not thought about using before and they really popped. She was very pleasant and I suggested you ask for at this location

Being a make up artist helps that there is a Sephora less then 20 minute from my home. This one in particular was a joy to go to because of the convenience and the fact that they had some products that the other Sephora’s are always out of.
I can appreciate the fact that it is here and that the workers know the talk of make up. I really do not like when I go in an establishment and the workers do not comprehend the wording I use. You know Make Up lingo is universal when it comes to the artist using the product.
Kudos to Sephora and this location for sure.

I’d give it five stars if it weren’t for the fact that this location seems forever low on inventory. No clue why, but I find myself having to make more than one stop in Orland to get what’s on my «make-​me-​presentable» list. I start here, make my way over to their mini store in JCPenney… annnnd then swing by Macy’s. Oh! First world problems. Mad love for the line of products they carry here and the staff is ALWAYS helpful. Lots of testers and they are always glad to send you home with a sample if you aren’t quite sure what will work for you.
I often browse the Sephora website to read reviews and look for coupons before venturing in. It’s a great way to learn about product ingredients and promotions as well. They NEVER argue if you return a product for whatever reason. Lately I’ve just found myself ordering from their website rather than visiting this store, which is a bummer because of how much I miss exploring and chatting with the staff here.

The store itself is pretty good. The staff gets on my nerves to no end. Every time I ask an associate a question, they look like a deer in headlights and have never heard of what I’m talking about. I can’t stand it when I walk into a makeup store and I know more than the employees. I avoid the staff, buy what I need and get out.

Ohhhh, Sephora. You’re a spicy little minx, you are. And that’s the way (uh-​huh, uh-​huh?) I like it.
:)
Casting aside the fact that samples abound and there’s a seriously awesome lack of pretentiousness in the employees, Sephora comes through for me time and time again. In fact, it was – several moons back – that this very Sephora helped me to find the perfect foundation. This, people, is HUGE.
I’m very… pale. Very, very, very pale, fair-​skinned, translucent, etc. While this plagued me from, say, the age of 12 until maaaaybe 15, I now do so embrace it. I don’t do the sun. Consequently, I’ve got a lot less wrinkles than many in my age range, but that’s a tangent for another time. ;) If you’re gonna sun it, at least remember SPF is your friend, yo.
Anywho, the massive downside of rocking out fairest of the fair year round? Finding a foundation that is light enough. I like to mix my foundation with a little SPF-​loaded moisturizer, and I cannot tell you how many, many, many brands I’ve tried. High end, low end, customized, you name it. Always just a hint too dark. Just a little *too* obvious. Enter Sephora and the amazing sales associate who directed me to MUFE’s matte foundation in the absolute lightest shade. Perfection. They always have it in stock (even though the little bottle lasts me for an incredibly long time) and it’s my year round go-​to. Love! Had I not wandered into the wonder that is Sephora so many years back, I’d probably still be securely locked in Foundation Finding hell.
You won’t find much of the low-​end pricing here, but you get what you pay for. Sephora brings the constant quality and that’s the way (uh-​huh, uh-​huh!) I like it. :)

YAY free samples!!! Associates are pretty generous giving out free samples.
I wanted to try Josie Maran’s Morrocan Oil– the lady gave me two pretty large viles that have lasted over a month so far (and am still on the first vile!).
They have a great selection of makeup and if you’re part of the club, you’ll get a free birthday gift.
The only thing that sometimes is a draw back is the amount of associates roaming the floor– you feel like you are constantly being watched.

Make up is a huge hobby of mine and I’m always looking for new ways to improve my skin without make up. The staff is all very friendly, not annoying, and knowledgeable about the products they have on the floor.

I had to return a product because it made me break out, and the sales associate was so helpful by showing me a product that did the same thing and gave me a sample to try at home. Very helpful and not snobby salespeople.

Extremely helpful staff who will help you find a dupe to your favorite discontinued product. That’s a big deal for all of us makeup junkies!!! Yes, there is a light at the end of the tunnel. Clean and organized store. Get your makeup fix here, ladies.

Oh, Sephora! How do I love thee? Let me count the glossy, sparkly ways…
I *love* Sephora (obviously) and have yet to have a bad experience in the Orland Park location. I have always found the store to be well-​stocked with both products and testers and a plethora of associates willing to help me out with a purchase – like why one might want a heated eyelash curler (it helps your lashes hold a curl for much longer than a regular eyelash curler, duh!).
Always ask about unadvertised specials. When I was there Stila was running a special and I snagged a full size bronzer and illuminating powder for a mere $ 10. They are a «only while supplies last» kind of deal so ask early, and often. Another little known (overlooked, perhaps?) fact is that the associates will make you up samples of different products if you ask. Want to try the new Philosophy eye cream? Just ask. Undecided about a new scent? Get a sample to go.
If you should splurge on a full size anything and it doesn’t work out. Bring it back. I have never had a problem with returns – matter of fact, I was in there to exchange a Sephora brand makeup brush which they did with absolutely no hassle (and sans receipt).
Perhaps I have always been lucky in my Sephora endeavors. Perhaps my fellow Unilocalers have been not-​so-​lucky, but I would (and do) recommend this Sephora in a heartbeat.
So go forth and get gorgeous. You know you wanna…

Sephora, sephora, sephora damn ya’ll don’t have anything, how tragic. I came here looking for stila products all they had were testers wtf? Then I asked for carol daughter’s products none of those either another wtf? The only reason why they got 2 stars was because the 2 ladies that worked there were actually nice, even though I kinda felt like one of them was following me. Damn I really wanted some stila lipgloss.

It is true that this store is dusty. Some of the products are getting used as testors and then get put back on the shelves. However, I disagree with the description of the staff. My daughter and I went in two weeks ago and two of the ladies couldn’t be more helpful. Both women were over forty, and were patient and knew alot about the products. Unlike Carsons cosmetic department in Orland Square where they stand around and chat it up, then act mad that you interrupted their social hour.

I’ve given this store three chances since it opened and my last visit just yesterday was disappointment #3. The staff never once recognized me on either visit (I could’ve walked out with a whole new makeup bag and they wouldn’t have noticed.) The staff is excessivley snobby; I’m talking total lack of eye contact, nothing like the people who work at the Oakbrook Terrace or Water Tower stores, and they don’t really know anything about the products (I actually answered some questions that a customer had about a particular product line after a store associate had already ‘helped’ her.) I normally love Sephora, but I’d rather spend my money at another location, or better yet, Ulta.