Schrank & Associates, Inc

Please explain why Schrank & Associates collects more than a half million dollars ($ 500,000) from our condo owners each year, yet they can’t even remove the snow in the common area walkway.
Elderly and disabled people live in our condo community, but all Schrank does, for the most part, is increase our Association dues and force us to pay a Special Assessment so they can collect $ 75,000 more from us a year.
The only time we get any action is when we post pictures of how bad the place looks on Facebook at: Tierra Grande Courts Residents For Change.
The BOARD works with Schrank and they are happy for some reason, but the HOMEOWNERS just have to pay and few repairs are made.
If you live in a condo managed by Schrank & Associates, ask to see how much they actually PAY Rosemary Schrank and her company for the work they do, or farm out to other people and companies connected to them.
When we ask, they say they won’t let Homeowners see Schrank’s contract. But according to Illinois Condominium law, Homeowners have the RIGHT to see Schrank’s contract, because after all, the funds we are forced to give Schrank each month are SUPPOSED to be used to provide maintenance.
ALL OF THE FUNDS ARE SUPPOSED TO BE USED ON MAINTENANCE!
Also, when Homeowners try to record meetings, Rosemary works with the Board and stops the meeting after a few minutes when she sees a video reporting the meeting. She has other ways of making sure its nearly impossible for meetings to be recorded, especially when the meetings are about Association money. And again, this violates the Illinois Condominium Laws which state Homeowners can record what is going on in meetings.
But apparently Schrank and the Board think they are ABOVE THE LAW.
Why are there so many SECRETS when Homeowners ask where our money goes or when Homeowners want to record meetings where our money is addressed.
If you want to see photos of how the condo continuity looks that is managed by Schrank & Associates, check out our Facebook page: «Tierra Grande Courts Residents For Change.»
Read the other online comments on Unilocal and ELSEWHERE about them and you will see that 98 percent of the comments are from people who give then only a ONE STAR rating and say the same thing about their experiences with Schrank & Associates.
And I suspect the other 2 percent of the comments are from people who work FOR or are connected with Schrank and have an interest in trying to give a different account of their practices and how the Homeowners fare after they find out who the Board just hired to provide the maintenance.
(And watch your BOARD.)
Follow this story because there are too many people who live in different condo communities who all say they have the same problem.
Stay tuned…

If I could give zero stars for this company I would. I am in the process of trying to close on my home and it is outlandish that associations like this can charge hundreds of dollars to simply print out documents so that I can move. When I called Shrank and associates to inquire about why the fees were so expensive the woman I spoke with became increasingly agitated defensive. I was calm, respectful, nothing rude or derogatory was uttered on my part. They had called me to tell me that they had waive the fee for these documents because I was less than 10 days from my closing date. I asked why there was a fee on top of the fee for being less than 10 days and she explained that there was a lot of «research» that went into finding these documents. I started asking questions about what that meant and she was unable to explain in any detail so I continued asking questions to try and understand why it was so costly to do «research» to find the documents. After asking more more questions she finally said with a lot of attitude, «is there anything else I can help you with sir» in a manner that suggested she was frustrated and done with our conversation. I asked her why she was getting so defensive and she said that I was attacking her. I asked her to try and explain why she felt this way and then denied using the word attacking several times. She also just kept repeating the question, «is there anything else I can help you with?»
After everything that happened above, a couple days before my closing, I was informed that we would be unable to close the day anticipated and would have to push it back a few days which would go into the next month. Shrank and associates decided to charge me $ 125 as a service fee to reprint a one page document that was stating the closing date had changed.
I understand this is a for-​profit business, I understand that everyone who works there asked to get paid and I have no problem with that. It is simply frustrating when you’re overcharged for something that is simple, cheap, and easy to do. They should be ashamed of themselves. Most of us are not rich and can’t eat every cost they expect and they could care less.

I would have selected zero or negative stars if that was an option!
Since my girlfriend and I moved into our condo we have had a chronic bug issue (ants, cockroaches, flying ants). Despite me telling our association that it is not only an issue with us, but it is also an issue with multiple owners. They will not listen to me when I tell them it is an infestation with the interior structure because we have seen them and documented photos of them coming out of the walls. The other issue we are experiencing is a major water leak in both bathrooms because of the people above our unit, this issue has now caused mold and possible health issues for ourselves and also our pets. My girlfriend has been very sick going to and from doctors since we have moved in. We have videos and photos of all the water pouring through the vent when they use the shower above as well as photos of the dark greenish blackish mold in our second bathroom. We have been dealing with these issues without association rectifying them and they have done next to nothing to help us for over a year now. They are not providing the services that the owners/​renters pay for. Our board has tried to help us but the association is ignoring their pleas as well.
Avoid this company at all costs!

I have been dealing with Schrank and Associates for over a decade. And every time I had an issue, and gave them a call the issue was quickly resolved in the most professional way. They were extremely helpful, especially when I was moving out of the subdivision. Everyone knows that moving is extremely stressful, so having the team at Schranks be so helpful not only once but twice with the closing papers –was a complete relief! I don’t understand all these negative reviews must be someone with a personal agenda.

worst management company in illinois… run from this place trhey are thieves

These people are as bad as they come. I advise anyone considering to do business with them to run! I was recently at a homeowners meeting with Rose and was appalled at her interaction with homeowners. This is supposed to be a service company and she treated homeowners like dirt. Unilocal was invented for businesses like this. Her poor management, the company’s lack of professionalism, and her inability to work with complaints led to a quick resignation from her when people began to voice their concerns. Thank God!

Rosemary Schrank and her staff are, by far, the most unprofessional property managers I have ever come in contact with in all my years as a condo/​townhome owner. When I bought my property (new), Schrank was partnered with the builder so there wasn’t a choice at the time. She likes to use her cronies even when they do substandard repair work and it has to be done over and over again (like 5 times to do a simple repair because the subcontractors have only made the original problem WORSE!). She is very condescending over the phone. Her staff is the most rude I have ever dealt with and when you address this problem with her she has no apologies — — only, «Well, I wasn’t here.» (Of course, the MOST rude member of her staff is directly related to her… figure it out… the apple doesn’t fall far from the tree.). Rose actually told a homeowner that she wished she would just «shut up» at a Board Meeting. She also has nothing good to say about her business partners. She said that the foreman of our home site was «a moron» and that he «doesn’t know what he’s talking about ¾ of the time.» (I’m sure the builder would love to know she thinks so highly of his staff.) If you call with any complaints about your property, don’t expect any empathy… as Rose told me personally, «everything starts deteriorating the day it’s completed.»
Lastly, Rose and her staff always talk about getting out the «work orders» when you call. The funny thing is… they never come. You have to call many times before you actually receive one so be aware of that!
Piece of advice… if you MUST deal with Schrank & Associates — — DOCUMENT EVERYTHING! Every call, every date, EVERYTHING!

I lived in a townhouse managed by Shrank for 7 years. Their service is poor. They do not manage money well. They hire poor quality laborers. They are unfriendly and unhelpful. When I sold my townhome, I was charged $ 150.00 for no known reason. They tried to get me to pay an extra $ 100.00 as a rush fee. This extra fee is due if you give them less than 15 days notice of moving. I notified them 20 days prior. My closing date was then moved by 1 week. Shrank recharged me the $ 150.00 then added on the $ 100.00 rush fee since it was less than 15 days. In summary $ 400.00 total for the privelage to move away.

We sold our home in an association that they managed and I could not believe how rude they are. For what they charge, you would think a little respect would be shown. They wanted $ 95 for a letter stating that our dues are paid in full and another $ 100 to expedite because we did not give them 10 day notice! Really… $ 195 for a 2 sentance standard form! We lived in the association for 7 years and did not get involoved in the finances too much but our monthly dues were high!

Lived in an association managed by these people. Investigation into our finances turned up a lot of «interesting» items. They overcharge and under serve. They are exceptionally rude. If you’re thinking about buying into an association managed by these people — RUN! My advice, don’t ever allow them near your associations finances. One of the worst experiences I’ve ever had. THESE ARE MY OPINIONS based upon my experiences.

Terrible management and dreadful customer service… I thought I was dealing with someone who never finished elementary. I don’t know where does the owner get these people who mans their business. Iwould rather go to a biker bar and deal with a rude waitress than to go to this place and talk to a middle age rude and trashy worse than a trailer trash junk woman. I hate to say this but dealing with the people in this place epitomizes SOUTH SIDE!