Quality Appliance Repair

Bob is the only one we’ve called for furnace, appliance and a/​c repair for 15 years. Trustworthy and reliable. He doesn’t overcharge or upsell. And he’s braved snow storms and heat waves to take care of us.

I’m normally a guy who likes to fix his own problems, but when it comes to appliances, sometimes it’s best to admit when you need professional help. This was the case when my air conditioner had gone out recently and after seeing so many television shows about seedy repairmen, I asked around for recommendations. A friend gave me Q.A.R.‘s number and for that, I’m forever grateful.
I have a large, long haired dog and since it was in the middle of the summer, I needed to have someone out soon so the big guy wouldn’t die of heat exhaustion. I called to explain my situation and after leaving my number, Bob from QAR quickly returned my call and we set up a time for him to come out. The best part was I didn’t have to take time off from work since all he needed was access to the basement and outside unit. (Since he was a referral from a friend, I felt comfortable leaving him a key)
He called me while I was at work and explained my problem and told me exactly how much it would cost to fix it. I was stunned because it was a lot less than I’d expected and gladly had him proceed. He could have told me it was something major since it’s such an old model, but he didn’t. He was honest, prompt and fast… which my dog probably appreciated even more than I did.
Now this alone would normally get a four star review, but I’d recently had an issue with another major fixture which Bob admitted was a little out of his comfort zone. Despite this, he offered to stop by on his way home from work and take a look to see if he might be able to do something anyway. After looking at the problem, he decided he’d rather refer me to an associate he knew specialized in this particular situation and refused to charge me for the service call.
Now THAT is what I call good customer relations, and THAT is what will get QAR a five star review. If you need someone you can trust to fix your problem, don’t hesitate to give them a call. You won’t be sorry, I assure you!