Performance Bicycle

Great place !! Chris goes above and beyond to help customers. When customers walk into his store, they are the most important people in the world. He is extremely helpful and is very knowledgeable about cycling. The store has a great selection of cycling goods. The prices are reasonable and usually there a lot of items on sale. They have a policy of replacing your purchased bike within a year if you are not satisfied with it. I well always go to Performance bike to get my cycling goods. Ask for Chris when you visit the store.

Visited this store yesterday for the first time and was impressed. My purpose was to take the plunge into «clipping in». I was helped by Barbara, who was simply awesome! She was very informative, installed the new pedals on my bike and gave me some very helpful pointers on clipping in. She also made sure I understood the features of the air pump I bought with an impromptu training session. The prices for the pedals and the shoes I bought were competitive to prices I saw on Amazon. But you don’t get Barbara when you buy on Amazon :)

I have been a Team Performance Member since the store opened, and many of my family members have gotten accustomed to just getting me gift cards for all of the holidays. The staff is extremely friendly and knowledgeable, since many of them are not just employees — they are dedicated, diehard cyclists. They carry a huge assortment of items, although they often run out of my sizes. My only complaints are related to service and the time it takes to receive ordered parts.
Case 1: I brought my dedicated trainer in at the end of January to have a new rear wheel I purchased from them the week prior trued and have the front dérailleur replaced. After 3 weeks, I found that they ordered the dérailleur and had not trued the wheel, so I took the bike home and trued it myself. It is now the first week in April and they still have not received the dérailleur. I ordered one on eBay today and will have it in two days.
Case 2: I took them up on a deal they were running for their Professional Service; $ 49 for an $ 80 dollar value. I normally do all of my own service — have been for 25 years — but decided to take them up on their offer. A full-​service item like this that requires them to repack all of the bearings and make all of the necessary adjustments only took them 4 hours. The front wheel I purposely put out of true was still out of true.
While I will continue to support them from a sales perspective, I will never bring another bike to them for service. Unfortunately, that seems to be a common thread from other reviewers.

I am a 65 y/​o male. I wanted to ride to increase my exercise level on days off when I don’t walk from my job to my Metra station. I had an old Schwinn, that I paid to be «tuned up» and after two rides, I hated it .It had been taken to another bike shop in Orland Pk.
So I visited Performance Bike, and was assisted by Matt Hastings, who steered me to Schwinn «comfort» bike (a Voyager 2) which I thought would be what I needed. I took it for a quick test ride, and immediately knew this was the one for me. Matt was very helpful, knew his inventory, introduced me to Chris who wrapped up the sale.
These folks know their business. They are attentive and keep the customer in perspective… they strive to provide the proper tools to make a decision. I left the store and went back to the other bike shop near the mall, gave them an opportunity to sell me a bike, and within two minutes with a salesperson, I knew I would be back to buy from Performance Bike. No comparison… I spoke with several staff at Performance while I was there, they were all informative, friendly and very helpful. No question that this is a professional bike shop who know their stuff and have a wide variety to please any rider.
I thought the price I paid was quite reasonable. I did look at several other venues on the internet, I was pleased with the deal and the bike, helmet, etc.
No question this is a great place to go for bikes and accessories!

We came here shopping for a bicycle for our 7-​year-​old son. After a few bad experiences purchasing kids’ bicycles from Walmart/​Toys ‘r Us we decided to take a look at a bicycle store. Our criteria was rather simple — bicycle needed to be pre-​assembled and sturdy. Although Walmart/​TRU offers bicycles that are already assembled they never feel sturdy; the brakes may or may not work well, the joints don’t feel like they were tightened or aligned correctly, etc. There were bicycles already put together in this store for our son to try and the staff was very helpful recommending styles/​sizes. After we selected the bicycle they sized the handlebars and seat to our son and took it into their on-​site shop to tighten everything down, fill up the tires, and give it a last look before handing it over to us. I really appreciated the bit of extra service.
A few weeks after purchasing it we did have some issues (I believe it was due to typical wear and tear of a 7-​year-​old boy) with the bicycle. We loaded it into the car, took it to the store, and they fixed the issue free of charge.
Overall we’re very happy with our purchase and the level of service offered at this store. Highly recommended for purchasing kids’ bicycles.

Yes, this is a really good place to purchase products. Great selection on most items (bikes and accessories); however, if you want service be prepared to wait or go somewhere else. Just an example: brought my bike in at the beginning of June for a tuneup. I told the service dept. they could keep it for 2 weeks as I was going on vacation. The manager said they would schedule an appointment for me for the 2^nd week in July!!! Really? I told the manager I have a service card (the Spin Doctor card) he said that’s nice but I won’t get service any sooner. So when I’ve used up my Spin Doctor card I will not return to that store. I really hate to bad rap a place but it seems like this is just a big corporate venture that is only interested in selling goods.

Orland had my bike for almost three weeks then when I collected it it didn’t have the pedals on it that I asked for. So now I have to take my bike all the way back and have it dealt with. It’s 80 degrees out. I should be riding.

Solid bike shop with a great selection. I wish they had more saddles and weren’t such a hard sell on everything. Maybe I just want to look, after all. These are pricey purchases! I did, however, see some very loud (just the way I like it) ladies cycling jerseys for $ 10. Ten dollars? That’s insane! I also like that they allow all kinds of local races to share information on the community board because it’s sometimes hard to find out about these events.

We did not come here to buy a bike, but if I were in the market, I’d certainly check this place out. They really seem to know their stuff and have a pretty big selection or road, trail and mountain bikes. Good selection of kids bikes as well.
We came to buy cycle shoes for spin class. My husband had been using someone else’s extra shoes and was ready to commit to a pair. The thing is that cycle shoes clip in to the pedals. For a workout in a cycle class, this means that you do not just push the pedal, you pull the pedal back up, working both the hamstrings and quads.
Anyhow, we experienced a good selection, a knowledgeable sales staff and even sale prices.
They have a parking lot and stay open until 9 most nights.