Ntb-National Tire & Battery

I can’t sing their praises enough. The manager Abe and sales associate Dan Valois were incredible. When it was determined that I needed new lug nuts in addition to four tires that I purchased, the manager drove all the way to Mercedes Benz of Orland Park to pick up the parts. Moreover, they took the time to explain all the details of the associative warranty package. Their patience, customer service, professionalism and care were above reproach and I would recommend National Tire & Battery of Orland Park for all your tire needs. Thank you.

Very knowledgeable manager Dave. He explained to me on point the issue I was having with my main tires the car came with. Even though they don’t sell that type of tire, he pointed me in the right direction on what steps I need to take to get a credit for the bad tires the dealer put on my car. I would go back to this place just because of the way the manager handled my request.

Kind of funny looking at this because I just got 4 new tires on my car which means these only lasted me 2 ½ years! Additionally, I got the 4 new ones and had a $ 25 off coupon which I forgot at home at the time but they said if I brought it in they would give me a free oil change. Good enough. Imagine my surprise 4 days after I have the oil change done that as I’m driving through farm town Ohio in the middle of the night on a detour that my «Check Oil» light went on. I went back in and they turned it off but it seriously made me wonder if they did anything at all with the oil.

I had to have my steering arms on my jeep replaced a while back. It was not until a week larer that I went off the road because my tire came off the arm and locked in sideways. I skidded off the road! Thank god I was not going very fast at the time. Turns out they reused the old bolts and the bolt busted. Although they ended up fixing it it was a complete hassle and I had to insist that they check where all the fluid I lost came from! A few weeks later I had some service on my car done at a different place and they found something else wrong that had been caused from the incident. Back again to NTB! They did fix it but each time there was a problem their first reaction was that it was not something they had done. Basically don’t bother unless you need something very basic like an new tire.

I love this place! They guys here are awesome! They are so friendly and really help me out when my car’s a wreck. I rather make the drive to Orland than the crestwood NTB anyday

These guys are awesome Alex was super helpful and professional. I had a flat and called last minute and he took me in no questions.

During a routine simple tire change these guys scratched up a wheel and wouldn’t admit to it. After pointing out to them how fresh the damage was they owned up to it and discounted my bill.
That was the least they could do and I was satisfied with it.
However on the trip home it turned out they also didn’t tighten my radiator cap, my car started steaming on the drive. This is for a routine tire change.
I understand these guys are inspecting the car in order to try to upsell more service, but if you do that, leave the car how you found it afterwards!

We purchased tires from them online, went through their website and search What tires would work for our car. Once we purchased our tires and came In for our appointment we were told that everything is ok and to come back 2 hours later. Well about an hour later after we had drop off our car we recieved a phone call saying sorry but they are the wrong size (That’s fine it happens beside the guy made it very clear it was our fault). Well here are our options 1) upgrade to other tires for 175.00 or downgrade and still pay an extra 70.00. I understand that the tires that the website gave us was wrong but now we have to come out of pocket again for either an upgrade or downgrade! !. Tires are not cheap so it is very very upsetting to see that we now have to pay more for a downgrade or upgrade ?? Never again will I come to this place or recommend it to any friends or family.

First off we went here based in the other Unilocal reviews. Figured it would be a good thing based on that. Anyway we pulled up and actually thought the place was closed. No one was around in the lot. Upon pulling in there were employees in the garage, and it turned out we were the only ones there. We came strictly for an oil change and this was related as such. The staff was friendly ill give them that, but 45 minutes later we were stilllll sitting there. 55 minutes later the car was done (mind you only people there and only for an oil change). Upon checking out we were presented with an «estimate package» for almost $ 900 in repair work they felt the car needed. Brakes, new steering pump fluid etc. we knew about the brakes and felt like this was a hard sell approach. All we wanted was the oil change and to get the heck out. Friendly staff but a weird little place. Won’t be going back.

Stellar Service is all I have to say. Abe should get an award for A+ customer service. The first impression he gave of this business on the phone was outstanding, making me definitely want to bring my car into this location. The ease of the appointment and exceptional customer care that lasted throughout my entire visit was greatly appreciated. If you’re looking for a place that goes above and beyond, bring your car to this NTB!

Can I give zero stars? hmm nope I guess not! Giving one star only because you CAN’T give zero stars!
Would NEVER recommend this store!!! My daughter needed an alignment (after getting new tires) and a new windshield wiper on the driver’s side. For some reason, I thought Milex (which is the ONLY place I would take my car to have service) didn’t do alighments (they do, by the way!)
After the «alignment» was done — they told her that she had an oil leak and needed extensive repairs and probably shouldn’t be driving the car.
She brought the car for a second opinion and was told the car was fine, no extensive repairs were needed. Oh, and by the way… the windshield wiper was not replaced.
Would never go to them!