Clothes Mentor

Prices are ok. Definitely more pricey than your average resale store. Store is extremely cramped. Super hard to find things in the racks that are so full. Lots of name brands.

I have shopped here a few times they have a lot of stuff here. I bought a pair of pants and discovered there was an issue with them. I lost the receipt and it was past the return time frame so I called the store spoke to Melanie the manager and she told me to come in and talk to her about the situation. Without hassle she honored my return and o exchanged for a top. Thanks clothes mentor for doing that for me.

As you know may or may not know, Clothes Mentor comes from the same parent company concept of Once Upon a Child, Plato’s Closet, and New Uses. Customers can bring in new or gently used, brand name items (within for 2 to 3 years old) for a Clothes Mentor «Buyer» to evaluate whether they will accept the item and for the Clothes Mentor «Buyer» to provide a value they will offer you. The offer is «supposedly 30%» of what Clothes Mentor will turn around and sell the merchandise for. You have the option to accept or decline the full offer, or you may remove some items from your «buy» if you wish. In the end, the transaction is totally up to you.
As an avid consigner and donator, as well as adventuresome thrift shopper, estate sale shopper, and garage sell frequenter for the past 25 years, I fully appreciate what is offered at Clothes Mentor. In most instances, Clothes Mentor has made life easier for the owner of the items so you do not have to stand outside in the hot summer heat to have a garage sale and possibly sell your items for pennies on the dollar. Clothes Mentor has also eliminated the expenses associated with trying to sell your quality items on Ebay. And, Clothes Mentor has eliminated the concern of having to deal with strangers when selling items on Craigslist. On the other hand, Clothes Mentor has made things easier for the purchaser as well. Clothes Mentor has eliminated the average thrift, estate sale, and garage sale experience of feeling like you have spent all day sifting through «junk» in order to find one or two gems.
The major «Con» to the whole experience is as seller, you feel like Clothes Mentor is not truly giving you very much money for your very pricey, name-​brand item (s). As the shopper, the major «Con» is you may feel like items are a little overpriced for «Resale.»
Overall, I have loved stopping in Clothes Mentor whenever I drive past. It is a nice Women’s Resale experience, in a clean and organized store. Items are separated by category and size. They even have a behind the counter display of designer catches, such as Ugg, Juicy Couture, Coach, Kate Spade, etc. You actually never know what you may find, and as with all other Resale or Thrift Stores, you really have to look over your items well to ensure there are no defects you will be unhappy with. There are women’s jeans, tanks, short sleeve, and long sleeve shirts, as well as dress slacks, casual slacks, skirts, and jeans. Additionally, you can find accessories such as scarves, earrings, necklaces, bracelets, rings. Finally, there are designer and handbags and shoes. There is even a small maternity section.
There are typically reduced items, which have been marked with a colored sticker. You have to read the store signs or ask the sales associate for the color discounts at that time. And, every so often, there are special sale nights, as well as e-​mail or text message promotions. So, it is a great idea to sign up for the notifications. Finally, there is a return policy for regular price clothing items (10 days), however you cannot return discounted items, any shoes or accessories.
Sales associates are typically very friendly and helpful. Many of the associates have learned names of the regular customers and they seem to present a «family atmosphere.» There is great parking available, especially now that Plato’s Closet moved to another location. Word of caution: There is no public restroom!

Ok…
I brought in tons of stuff, and i realize there were people ahead of me. So, I left the stuff and she said to come back in an hour. I come back in an hour, and Suzzen said to come back in ANOTHER hour! what the hell, you know. So I come back again, & she told me that she cannot take any of my items! She tells me that my stuff is out dated that it’s more than two years old! Really??! See plenty of crap in your store that is much older tham older than 2 or 3 years.

Got my first coach purse here, in perfect condition. Very organized store but needs to be more selective with their merchandise, I saw stains on some Ann Taylor pants that were still selling for $ 30…but like any resale store it is hit and miss. Very friendly staff and overall good experience :)

Clothes Mentor in Orland is a blessing for a working woman on a budget. I love a deal and this is it. The prices are a bit higher than traditional thrift stores, but the brands are better (Ann Taylor, Banana Republic, The Limited, etc.) and sometimes the price tags are still on them. The friendly sales associates actually help you too.

Let me start this out by saying that I LOVE the Clothes Mentor in Schaumburg. So, yes, I have a good base of comparison.
This location is very clean and well kept, but could benefit from a bit of feng shui… The setup is a bit strange. And overall, I wasn’t too impressed with their selection or their pricing methodology. I guess I’m a bit spoiled having shopped in Scaumburg and always happening upon real designer names like Chloe, Dior, and Yves Saint Laurent, but seriously, do used Ann Taylor pants really need to go for $ 30? That’s probably what they were priced when they were brand new and on the clearance rack!
Of course, I always find a few things there, but not enough to warrant weekly visits like I gave the Schaumburg store.

My expectations were quite low as any store located directly next to a Plato’s Closet has to be pulling their foot traffic… so I expected strange and odd finds and nothing that was going to be of interest to my fickle fashion sense. What I found was quite different…
A store full of organized, reasonably priced grown woman clothes. There were some oddities like a pair of a couple seasons ago Tory Burch sandal wedges that were quite worn for $ 90 but for the most part the prices were more than reasonable for actual designer merchandise not just Forever 21 throw aways. Spotted a pair of calfskin Jimmy Choo’s for $ 80 and I would have snatched them up too but (sad face) they were too small. Roam around the entire store… you never know what someone put down in the wrong place. Definitely take some time here, it is well worth it.
Bonus: They have a huge clearance rack that was 75% off the already marked prices which were ridiculously low to begin with. I got a couple things for around 3 bucks a piece. You can’t beat that at a Salvation Army…
P. S.S.: The women who work there were really helpful and genuinely interested in helping every customer make an outfit out of their finds. I liked that they were interested in the customers and not just ringing things up like it was a Walgreens. Good job ladies you made me smile!

I went in a few weeks ago to sell some items, and I was mostly satisfied with the experience. I received $ 28 in cash for one nice dress, 2 pairs of sandals, and a Coach wristlet. I heard the manager say that they would sell the Coach wristlet for $ 25 and to give me half. In hindsight, I probably could have gotten more than $ 12.50 for it on ebay. Sometimes it’s just easier to sell things immediately, in person, and be done with it.
I looked around while I was waiting for my items to be priced. I didn’t really come across anything I had to have, but they did have some nice clothes, shoes, and purses. There seemed to be a ton of inventory in bins behind the counter that hadn’t been brought out yet. The clothes were mostly office casual. I didn’t see any formal wear available. The jewelry section is pretty small. I’m not sure that I’d go back for shopping purposes, but I might sell some other items in the future.

Their website says they «buy» clothes. The word buy is a very loose term, I took several garments to their store that were pruchased with the last 2 years on the hanger with tags. The clerk sorted my 8 – 10 garements and chose a pink velour jogging suit and a sundress with the tags (Robbie Bee) that had $ 118 on it. The other items, need I keep saying nwt (new with tags) were rejected, for various reasons from «we don’t take „linen“ to we can use that style anymore, 2 yr old clothes, what? She offered me for 3 pieces retail $ 188, $ 2.99 total. I also had a brand new Coach Purse, red still in the box which she offered $ 5 for. It was 10 years old, but as with the other items, I purchased them in up in one of my 4 closets and forgot they were
there. The conceptof the» resale «store is good, but the «We buy» clothes is a farce. Unless you want to give away your things I would avoid this store, when I left there I proceeded East to The Goodwill resale store in Tinley Park on 159 & Harlem, where the store is perfectly organized, color coded, there I found the most beautiful pants brand new wfftagsor $ 6.99 and a cute lamp for my bedroom for $ 5 and they gave me 25% off my total bill because it was my birthday and one day soon I will return to their store and take some gently worn clothing that I know will be of use to someone annnnnd I get a tax write off to boot. Oh yeah, and here’s the kicker, I took my clothes in a plastic hanging bag, the clerk told me they wanted them in a box and if I had more than 2 or 3 items with new tags on them, I would need a receipt. Idiot, if I had the receipt I would not be in your dump. What a time waster, good luck Clothes Mentor, you will need it

This is the newest resale venture from the same owner (I’m fairly sure) from the next door Plato’s Closet and Once Upon A Child, but is designed to be a more grown up shopping experience — way more «work wear» than «hoochie club wear.»
They buy used clothing from people and have separate plus, petite and maternity sections also, in addition to their regular stock of mostly used designer purses and clothing from J. Jill, Ann Taylor, J. Crew, Banana Republic, etc.
They just opened about a week or so ago, so their selection was a bit hit or miss: used Lane Bryant and Talbots shirts for $ 20 that would cost half that on those stores’ sale racks and a Louis Vuitton that was priced for like $ 800 led to a few WTF moments, but I was able to get a boiled wool cape thing and a basic black Coach for $ 20 — together. So they are definitely going for more upscale Crossroads-​ish vibe, but hopefully will work out some of the inconsistencies.
This is one of three that just opened in the Chicago suburbs, but I don’t think there are any immediate plans for one the city.