Classy Nails and Spa

I’m really disappointed to have to give this place a bad review, but I want future customers to have a heads up before going here.
I’ve gone here a few times and each time they have done excellent work on me, however, they always try to rip me off. I get acrylic nail fill-​ins every two weeks. Simple enough. The first time I went there, my fill-​in was $ 16, but I gave $ 23 because I know obviously that you have to tip. But the second time I was there, my total was $ 22, before the tip. I thought it was weird, but thought maybe it was just a price change. I knew none of my nails were broken or damaged, so I knew it had nothing to do with replacing a nail. So I paid, tipped, & left.
Later that day, it I couldn’t get the price change off my mind. Not that $ 6 is a lot of extra money, but just because I didn’t understand why it would increase to $ 22 for just a fill-​in. So I called back to see how much an acrylic fill-​in is… they said $ 16. I asked why I got charged more & they said they would talk to the nail tech & call me back. An hour passes & they don’t call back, so I call back again & they said they didn’t know enough about the situation. I went there a third time, they tried to charge me $ 22 again, so I decided to ask why & they said I was wrong & $ 22 is the price. So again, when I left, I called back, asked for pricing, & was told $ 16. Then I explained that I was just there & was charged $ 22, & they said I could come back for a refund of the difference ($ 6), but at that point it wasn’t worth it. This nail salon tries to rip people off so that they can get more of a tip.
I paid in cash each time, so I know this «price increase» wasn’t a credit card processing fee. Just be wary when you go in.
To save yourself a headache, call for a price quote first, ask for the person’s name on the phone, then go to your appointment… or just go somewhere else that doesn’t have greedy, shady employees (that’s what I decided to do).

I first came to this salon 4 or 5 years ago. Seemed okay. Back then I didn’t really know much about manis or pedis because I had never gotten one before and my sister actually talked me into going.
Now that I have more experience and KNOW how my nails are supposed to look and be taken care of, I realize that this place is not good at all.
When I first started going here, it was excellent. The thing I never liked though was that they spoke a completely different language around you. Now, I complete understand if they do because I’m Hispanic and speak Spanish. So I know that sometimes it’s easier for others to understand if you speak that language. I just thought it was VERY unprofessional that they did it in front of the customers. Me personally, I’ve always felt like employees should ALWAYS give customers their undivided attention. That’s not the case though. The way it feels to be in that salon is that they’re all gossiping about you. And sometimes it’s pretty obvious that they are.
Whatever, this I just ignored because what can you do right? The nails were good anyways so I didn’t complain. Recently however they’ve been horrible. I work in oak brook so I would usually go to the nail salon in the mall there (which is fantastic btw) just because I was working soooo much and it was more convenient for me.
But now I’ve been having more time off so I decided I was going to start coming here again. BIGGEST MISTAKE. Don’t remember if these are the same employees or new ones… But it is HORRIBLE customer service. Sure there’s a few who are good and respectful but it still doesn’t excuse the fact that everyone else is rude. While getting my nails done, whenever I mention to the person that something seems a little off, they began to roll their eyes and breathe heavily. I get fake nails so obviously you want them to be even. I do have crooked fingers so I try not to be so picky but this was ridiculous. One, I told him the length I wanted and each nail was completely different. Some were longer than others and even when I asked if he could please fix it he wouldn’t. The paint job was horrible. It was not nicely painted at all. And when I got up to leave, they gave me the dirtiest look. So disrespectful. The manager also (I’m pretty sure he’s a guy) watch out for him. He likes to charge extra because I’m sure he notices some ppl just want to pay and go or don’t even pay attention to the receipt. He charged me 10 DOLLARS MORE than what he was supposed to. I asked him why and he said it was the price. When I told him it wasn’t what it said on the little price sheet they have she started to give me reasons on why it could have been. Which was all bullshit. He tried to tell me it was because of time… REALLY? If the employee didn’t mess up so much I would have been done on time.
This place is not what it used to be. Don’t even bother attending.

I came to Classy nails as it was close to my work, and I had noticed a lot of people checking in here on Facebook. Boy, was that a bad decision! They are extremely slow and most of the techs have a language barrier. The lady doing my nails nicked my cuticles with the buffer for acrylic nails. The paint job is great, we will see how long it lasts!

Horrible. The pedicure was ok for $ 28 not the best. The real kicker is my fill which I was told would be $ 17 ended up being $ 24 they charged me to shape my nails and «cut down» which he used the machine and went way to short I said very little off. I didn’t want scut down just a small file on the end. At least I have a custom color from my old polish still being on my cuticles and all over my hands. $ 50 total. Oh and No base coat apparently they don’t believe in that there even after I asked for it.

2 stars– The atmosphere was great and classy as the name describes and the staff was very friendly. My issue was I came in for the mani-​pedi, which I thought they did a good job until I got home and gave it the real once over. The Polish was a little messy/wasn’t as neat as I’ve had before. AND… IT CHIPPED THE VERY NEXT DAY… AS THE DAY WENT ON it continued to get worse. So, after 3 days I decided to take the regular Polish off… I noticed that all of the previous no chip had not be removed. I visited The location in Evergreen park, which was awesome. So I will be traveling all the way back there to have my mani pedi done for now on… WILL NOT BE VISITING THE ORLAND PARK LOCATION AGAIN.
Also my boyfriend got the same thing done mani and pedi… BUT I SEEMED LIKE HIS CLEAR POLISH DIDN’T HAVE A SHINE TO IT AT ALL. :(
nice people but bad work.

Honestly I don’t know why people are writing bad reviews. The ladies were so nice and seated us right away into our pedicure chairs. The massage was AMAZING. My friend and I got the princess pedicure and it was worth it. The service was nice. The only thing is theadies don’t speak English well so it’s hard to understand what they are saying but overall it was a great experience :) def going back !

I was a regular here, until now. The customer service and service itself has gone down the drain. I got a no chip mani two days ago and it’s already totally chipped! My nail tech and the one next to her were conversing in their language the whole time I was there. They were looking at each other as they were talking and my tech snipped me causing my thumb to bleed for 5 minutes. And to no surprise the other tech made his client bleed too a few minutes later using the filing machine! Ridiculous, won’t be returning.

Being a new member to the Orland community, I had high expectations for this salon. Disappointed in my pedicure and manicure quality, and the service. I found it EXTREMELY RUDE that they all spoke their foreign language IN FRONT OF CUSTOMERS DURING SERVICES. Salon hygiene was not up to par. Overall waste of time and money. If you’re looking for a five star salon, please take some time to commute out to the Magic Nails in the Countryside/​LaGrange (next to the Jewel Osco). Disappointing experience overall.

When i first arrived at classy nails for the first time seemed like a good place. Loved the 2 chair room for pedicures for couples. I was there with my wife when our horrible experiance began. A younger woman began to assist her and when my wife asked about the razor for the heels she mentioned they were illegal and they could not use them which is a lie. there was no massage on her feet no warm towel service only a wet towel and a wipe down. when my wife said she was very unhappy the woman said she was new. long story short when another woman came to do my feet i received the same lack of service. They were both like two little school girls and did not know what they were doing and very unprofessional. when we were leaving we were so mad because we received horrible service and bad customer service. my wife’s color is already coming off the same day. when we went to go pay the manager which is an absolute CON ARTIST charged us $ 58 for both pedicures i said to the manager why $ 58 if your menu/​card and your website says $ 28 each which equals $ 56 she said my boss raised it one dollar i said no you need to charge me what should be charged and she kept insisting into just signing. Well my wife signed the credit card receipt because she over charged us i argued with her i said i don’t care about $ 2 more its the principality if you adversite something then it is what it is don’t sneak an extra charge so please look at how much you were charged before leaving. a dollar a person they steal from makes a big diffrence at the end the RUDE manager said its america its a free world and you can do what you want which i thought was very rude unprofessional and SNOTTY. DO NOT RECOMMEND THIS PLACE WHATS SO EVER BUT IF YOU DONT BELIVE ME PLEASE SEE FOR YOUR SELF.

Awesome Place!!! Will definitely be back!!!
Really great atmosphere! Extremely satisfied!

I got the honey princess pedicure. I had a language barrier with my girl but she was very sweet and detailed with her job. The man at the door was abrupt and not very welcoming. It was off putting at first but my technician made up for it. It was $ 40 for the pedicure which included a sugar rub and hot wax treatment. The chairs were amazing and super comfortable. Pretty wide nail polish collection as well. I did like that they had a separate two rooms for pedicures. Just wish it was a little more welcoming at first.

The guy that did my mani was really nice and friendly. I then went to the back for a pedi where I waited 40 minutes. The pedi was good but the business owner shewed me out like a mosquito. Very unprofessional. He also tried to cut me a deal if I paid cash. I thought it was shady.

I rarely EVER write negative reviews, especially if I’ve only been to a place a few times.
However this is not the case for classy nails. I’ve been going here for 2+ years and the quality has greatly suffered. Today’s visit was my last straw. I am finding a new salon.
I get deluxe pedicures and manicures as a treat. I know how the pedicures should be done and lately they’ve been skipping over whole sections. Today, they didn’t even exfoliate my feet or add a clear top layer over my toes. Oh and I asked for a silver and white flower design. I got these awkward white blobs that would have looked good if they were connected by the silver but they weren’t (I might upload a pic later). And an opi pedicure is supposed to take 30 – 45 minutes. It’s supposed to be relaxing. Today was my most rushed experience ever. Maybe 15 minutes and they weren’t even busy.
Then on to the manicure. Why in the world would you use the parrafin wax BEFORE you exfoliate. Defeats the whole purpose. I’m so irritated. The inconsistency between manicurists is also ridiculous. Some spend the appropriate time on cuticles and use the cream. Others skip the it all together (which is the whole reason I come in for manicure). And I only sometimes get cuticle oil. I’m over this place.
The only reason I’m giving two stars is that there no chip manicure is the longest lasting I’ve ever had.

Love this place, so professional and so friendly clean and welcoming .
Don’t go anywhere else .
Thank you Even

First time there for a no chip and a pedicure. The man who seemed to be the owner said to pick out my pedicure color only, mind you I like to match the exact colors. Pedicure was great, the tech took his time. My no chip was great until we tried finding a matching color. Zero, none. Three stars only because the techs were friendly. If you want a modern neutral color, I don’t recommend this place. The colors for no chip seemed to be outdated. I now have nude/​purple toes and light pink nails. They will be fixed tomorrow elsewhere.

I came into this salon with an open mind… Never had been there but saw that it had 3.5 stars and a few great reviews I figured i would give it a shot! Walked in to a dark room with sounds of a waterfall and soothing music in the background. Slipped my feet into nice hot water and started my chair massage. Next a relieved a warm neck towel that smelt like warm sugar oatmeal. Amazing!!! I picked the tropical spa pedicure package. I got the full treatment. Even a glass of wine! Pedicure included salt scrub, paraffin lotion with hot towel, followed by coconut oil with a hot stone massage, then a 20 minute lotion massage. I was falling asleep in my chair, it felt like I was in another place. Very great experience… Jason was a very nice man! I will be back soon!!!

I come here on a regular basis — I see Rose. She definitely gives the best no chip manicures they last me at least 3 weeks. I also have her do my pedicures which are average. She has waxed my eye brows a couple of times as well and has done a descent job — I went to her on the regular for that and my brows seemed to lose their shape, so now I do not have her wax them regularly. The salon is clean and updated. I usually make an appointment because they often get very busy — Rose has only left me waiting a couple times and there were a couple of times when it was super busy that I felt rushed — she still did a good job though.

Always a great experience, they are #1 in Orland Park, had a no chip by Helen, she was fabulous!

Great service. Excellent pedi! Detailed mani! Lovely ambiance! The staff was both professional and entertaining! I will definitely return!

I came today for a no chip with full set and a pedicure. My pedicure was fantastic. I was seated in a private pedicure room with up to date massage chairs equipped with electronic controls. My nail technician, Jenny, took her time and did not rush.
My full set came out nice also. She took her time and made sure I was happy with the designs she did. Yes, they are on the pricey side but I’m a firm believer in paying a little more for quality service.
I will have to agree with some reviewers on the negative attitude of the owner. He is not pleasant or friendly by any means. If it weren’t for him I would have given the place 5 stars.