Walmart Supercenter

Since I am reviewing big box stores, Wal Mart is one of the biggest so why not give it a thumbs up or down. Truthfully, there is no other place to shop that has prices that are low and I will say that they have some items on their shelves that other stores such as Jewel does not have. We make a trek there to pick up products that are much cheaper then in some of the stores in our area. This is a plus and the only reason why they get two stars. As for the customer service, some are okay others, really need additional customer training. This store has seen improvement over the last few years, a conscience effort to make the store look cleaner and to bring it up to date. Fashions? no not really, food products, do be careful as they do not seem to get that right either, rotten potatoes in the bin. Recalls on their meat? yes there have been. The produce area looks like it could use a good cleaning. We do not shop here for our food products at this store. As for getting help when you need it, one must walk around looking for someone to give them assistance and then you find several clerks talking away, laughing and not really doing too much of any thing other the socializing. Target is the better option but they do not have the pricing that Wally’s has. Going to shop at this store? put your sunglasses on, keep your head down and try not to be recognized.

They really need to clean house here … Some of the cashiers are so rude and unprofessional it’s actually frustrating and sad. My special needs son was also checking out one day and said mom, they are not very nice here at all. He is learning to be independent and even he can sense rude customer service. We have a large family and spend a pretty penny here weekly, considering moving all shopping needs to super ANYTHING besides Walmart if things don’t change here quickly.

Not impressed with their customer service! I wanted to grab a slow cooker and the model I wanted had one unit left, with a damaged box and the exterior shell of the cooker was dented. Cool, I thought, I’m always down for saving where I can, so I went to the customer service desk to see how much of a discount I can get. The girl told me I may get 10% off. Really, I asked? Nobody is going to buy this with the box torn open and a dent in the side of the housing, $ 4.00 off definitely won’t cut it. After asking to see a manager and explaining the situation to her, she told me the same thing. I proceeded to explain to her that it’s damaged, to which she responded that they cant sell it then, because the metal may go into the food when I’m cooking. Ok, that’s not possible, it was the outer housing and the food cooks in the stoneware dish inside. It was cosmetic, and they should have just given me a reasonable discount… F A I L !

Beware of the horrible and possible scam artist that was the service clerk who processed my order at Site to Store, which I will never use again. I really like the convenience of Site to Store but it’s the experience that is a total crap shoot. The clerk that processed my order insisted that she needed my state ID to go to the store room and get the item despite the fact that she had the printed order IN HER HAND. Stupid? Lazy? I don’t know but I really suspect a scam. I objected and she refused and just turned and took my ID. I got my item and thought I got my ID with my receipt but no. When I realized this I called the store manager of the day, Bill Ramey of the Orland Hills store who assured me that he would review the tape and call me right back. 2 weeks LATER I went in the store and finally got someone to locate my ID and return it. In the meantime I checked and will now continue to check my credit rating and any requests for accounts/​credit in my name. STAY AWAY from these scam artists. Keeping your ID is NOT store policy in any way and Ramey is either incompetent or in on a bunch of scammers. BEWARE!

I bought some doorknobs and one of them had pieces of an old doorknob in the box. The store refused to return it because they said that they have no evidence that it was sold that way. MAKE sure you open every single box you buy from there and check it before you leave. A similar thing happened to a gentleman that bought a PlayStation four in another state that was filled with rocks and they refused to return it.

If I could rate lower than one I would.
This is the worst walmart I have ever been to! I was there on Thanksgiving night for the Video game Specials. The First Asst. Manager we encountered (Caucasian Female with blond ponytail) was a total Rude, ignorantl person she stood on a pallet and «SCREAMED» at the people that were standing quietly there that she wasn’t going to put up with bad behavior and was in charge there… Nobody was acting rude or out of control but her. The second employee «Joey», also rude and ignorant, began to scream at people also about God knows what he was just screaming to act like he was important I guess. the third and final (And last straw) was Asst. manager Jerome he acted in such an unethical racist manner I was appalled. Jerome (an African American) placed other African American customers in front of the video game display and pushed Caucasian customers back, when it was pointed out to him that other African American customers were removing items that shouldn’t be removed before the sale he ignored it but when a Caucasian customer tried he screamed at them to step away. when the sale finally started Jerome «Ripped» the games out of the «Caucasian and Hispanic» customers hands and handed them to African Americans. This was all reported to Corporate and the Store Manager «Jason» all of which blew it off. I know it doesn’t matter to walmart but I will never step foot in another walmart again. If this had happened to African American customers at the store im sure heads would have rolled.‘

I guess I will be the first to add a review here. When I do go to Walmart at night I normally go to Country Club Hills but since it was Black Friday at night I decided to go after going to the Mall bad mistake. The lines were long and they only had two open when most of there employees were hardly doing anything. I was in line for 20minutes the lady at the register told me, I was next, she was closing and the line had formed behind me to about 6 people. She told us to go the next lane someone should be there wrong. I told the manager who was totally RUDE. Anyway they lost business that day and i will never shop there again. I am calling corporate tomorrow they need to know.