Wells Fargo Bank

JD has to be the most attractive bank teller ever. Everyone here is super helpful even when I’m just coming in here in a rush for work. I personally opened an account here and Gary was more then willing to cater to my needs

I needed to cash a check. I had my card canceled by my Current bank because of some problem with someone using the number, so I agreed to cancell the card and wait for a new one. I bank with Chase, and they are always outstanding and go a great job with Customer service.
Chase is open during the tim when I am at work and I don’t have time to drive there on my lunch hour. I work in Orinda and my bank is in Pleasant Hill. There is one I’ve never been to in lafayette but even then i don’t have time to drive there and find it and park ect. I only get a half hour for lunch.
I recieved a check last night after i got home from work and needed to cash it. The institution that the check was issued from uses Wells Fargo.
I know that normally Banks won’t cah checks if you are not a member, so I called ahead. I was told that i could come and if I had proper ID I could cahs the check.
This would have been really helpful as not having a bank card is a pain in the ass.
So, I went on my lunch half hour and they kept me waiting for 15 minutes, half of my lunch time. I talked to the manager, who despite having a current drivers licence with my address correctly on it, a social secuity card, a insurance card, a hospital card and many other cards, would not let me cash the check because I didn’t have a second photo ID. How many people really ever have a second Photo ID? I don’t have one of any sort. he said if I had my school I. D I could of done it. My School issues Student ID’s once a year in the Fall, and I never got one, but even though I work next door and can have someone provide proof that I am who I say I am, the jerk wouldn’t let me cash the check. From his demeanor I believe that there was no way it was happening and he was looking for any excuse not to cash the check. Now I have to go to a Check cashing place after work and try and do it for a fee or wait until Monday. I work two jobs the money would mean a lot to me.
I hate assholes who live to make peoples lives hell. People who are given a small amount of power seem to love making people’s lives difficult. I would never bank with this bank and had the situation been reversed, I’m sure that Chase would have been helpfull.

I’ve been going to this branch for only 6 weeks and almost everyone has remembered my name which is big for me since I am in customer service! Always smiles at the counter and very helpful. Going to the bank is no longer a boring event

Bottom line is that Wellsfargo did not choose to keep us (13 year PMA customers) over 0.10% interest on our savings account.
We were conditionally approved for a secured personal loan and told we needed to show proof of Marriage and designate an acceptable account to be used as collateral.
No problem. Or so I thought. Before we even fax a copy of the Marriage License, the banker KEVIN GOH tells me the reason I cannot use my PMA savings account is because I’ve had it for 13 years, it’s now Grandfathered, and I «could» write checks from it. So, he continues on that it’s Grandfathered because Wellsfargo now uses 10 digit account numbers instead of 8 like mine. What I had to dig out of him was when did that happen? He said March 2005. Oh, and I should mention that back then the account was making just over 0.55%. I know it’s nothing, but what I found out today was that since it was Grandfathered the interest dropped to 0.15%. 5 years have gone by where unbeknownst to me my bulk savings account interest rate was reduced by nearly 75%. Lets move on. So KEVIN GOH then tells me that I have to transfer the pledge amount (amount equal to the loan) to a «Goal» savings account that you cannot write checks from and gets 0.05% interest income. Pretty much fuming at this point and told KEVIN GOH that the only way I would move the funds over to this other account would be if Wellsfargo matched the interest rate I was currently getting on my PMA savings account or threatened to withdraw everything and switch banks if I didn’t at least get that level of respect. He responded that switching was up to us and made ZERO effort to keep us as PMA customers who’ve been with Wellsfargo for 13 years.
Forgot to mention that KEVIN GOH was more interested in switching my Grandfathered account to a newer one simply to get credit for that. What a stupid person I am for thinking my bank would treat us any differently!
Bottom line is that Wellsfargo did not choose to keep us as customers over 0.10% interest on our savings account.
Absolutely Amazing!
Wished to give ZERO stars for ZERO service!

Staff is the standout of this location. In fact, many customers enjoy going inside to do banking.
Very, very friendly and quick to problem solve with all the latest and greatest advancements in the banking world. Parking is what’s awkward depending on your approach. Be prepared to circle in one direction if you overlook a spot.
Another bonus is its proximity to everything from Trade Joe’s and Mt. Diablo Foods to a gas station.

Ok, full disclosure. I’m a former WF team member so there might be some subconscious bias.
That said, I just used their newly minted ATMs at this location and THEY ROCK!!!
a) No need for deposit envelopes (friendly to the treehuggers)
b) don’t need to add up the amounts of the checks (friendly to people without an abacus handy)…
The machine is able to scan and automatically read in the amount of each check and add it up. You can even receive a receipt with a miniature copy of each scanned check… for free! They even remove the account number from the check image to protect the check writer from a would-​be defrauder.
Sorry Mr/​Ms Personal Banker… no more small talk. Those ATMs are sleek and snappy.