Golden State Auto Glass

WARNING. AVOID AT ALL COSTS. TORE MY CAR APART. NEVER REPLACED GLASS. TOOK MY CAR KEY AND NEVER RETURNED IT. It will cost almost as much as the glass to replace my electronic key. Here’s the story: The driver’s side window of my car was smashed one Monday night. I called a referral service called ZIP AUTO GLASS thinking they were a real glass company. Without knowing it, my call was answered by GOLDEN STATE AUTO GLASS. They said they didn’t have a garage. They only did mobile repair. I told them I couldn’t wait for them at home. They suggested leaving the keys in the car in a hidden spot. They would come and replace the glass, lock the car and put the keys in the trunk. They didn’t show up the first day at all. Bad sign. I called Wednesday AM and they promised to come that day. They came and took out my door panel and and put it in the back seat. They called and said their workman brought the wrong part and they would return Thursday to finish the job. Thursday. No show. They called and said they would pick up the proper replacement window Friday morning at 6am and be at my home by 9am. I told them I needed the car on the weekend If they weren’t there by 10am, I’d take it elsewhere. I asked them to kindly return the car key. I called Friday and spoke to someone who said he was sorry and the workman would return the key. I asked his name. He said John. By that time, I had learned that ZIP was just a marketing service. So I asked John the name of his company. HE LIED AND GAVE ANOTHER COMPANY NAME. I have since left a bad Unilocal for that other company and am trying to retract it. Anyway, I have called for five straight days ever since to ask Golden State Auto Glass to send back my key. If someone answers, they immediately hang up as soon as they hear my voice. They aren’t willing to compensate me for the key they took. It turns out the window of my car is a special order part. My car is still at another glass place waiting for the part. Ok, fair enough. But Golden State Auto Glass should have known this and not wasted a week of my time. Now that I have learned their name, I see only bad Unilocal like mine. BBB has seven complaints. THIS FIRM IS TOXIC I am just hoping that the parts of my door they disassembled are still in the car. I will learn next week when the window replacement part arrives from the dealer at the new vendor doing my work. THIS COMPANY COST ME DOUBLE DUE TO THEIR SCREW-​UPS. Since they still have my car key, and I see they are untrustworthy on Unilocal,I will likely need to rekey the car to avoid a future robbery. That will be an extra $ 1000!!! I rarely write reviews unless service is so bad that the business is toxic. HIRE THESE PEOPLE AT YOUR OWN RISK.

Don’t use this «shop». In fact, it isn’t a shop at all. This less than honest business owner has set up several fake locations in the Bay Area. The only real Golden State Auto Glass is located in San Jose on Koll Circle. How do I know this? Because I have been in the auto glass business for nearly 20 years. This guy is based out of Sacramento and his reviews are… bad. Check it out! He uses sub-​contractors to install your glass at your job or house. If there is a problem, you are screwed. Lots of legitimate shops that service Orinda area: Dan’s in Concord, Action in Concord, All Star in Concord and Glass on the Move in Oakland. You have been warned!:)