Enchanting Planting

I also experienced lack of interest in customer service and responsibility. And we were repeat customers. I should not have bothered. There were design flaws in the original project and a big retaining wall has failed. No rebar in the the wall. A friend told me at the time that was a mistake, but I thought the contractor knew what he was doing.

Disenchanted In My Garden :-(
Based on the work they did at our neighbors we decided to give them a call. That’s where this story falls apart and this review is born. Sadly this review is not about their work, it, by all accounts, is fantastic. This review is based on bush league customer service with a splash of rudeness, condescension and big fat «no-​show» on the appointment we had scheduled on March 4^th. After four voice mail messages trying to get them to return our inquiry, we receive a call from them, a woman, who immediately becomes short with me. We discuss the project, I try to get some of the walls to come down due to what I am sensing is irritation this woman is experiencing having to talk with me. We schedule a date, which is a month out, March 4^th, for 4:00 pm. We ensure we are home from our respective jobs and guess what? They don’t show. Not even a phone call. We call them to see where they are and, of course, it goes to their voice mail. I figure I would give them a few days to call and apologize, but they didn’t. If you can get them to return your call and then dangle a five figure job in front of their face, they may show up, otherwise, there are 100’s of landscape architects/​design-​build who are just as good and far more courteous and professional. The grass is greener in this case.